Installation Guide

09 10
Troubleshooting
This list is used for checking and solving common faults and errors. Please contact the
manufacturer if problem you encounter is not on the list below. All these faults or errors can only
be investigated and corrected by manufacturer or specially trained personnel.
Problem
Solution
Motor does not work properly
The DOWN button doesn't work when
the power on.
1. Check the cable connection.
2. Contact the distributor or the manufacturer.
1. Contact the distributor or the manufacturer.
Device goes to reset procedure
frequently.
Worksurface downward sliding
Can lift but cannot lower down
2. Contact the distributor or the manufacturer.
2. Contact the distributor or the manufacturer.
Speed of lifting is slow
The UP and DOWN button both don't
work when the power on.
2. Contact the distributor or the manufacturer.
1. Check the cable connection.
.
2 Check if the remote is out of battery, or if the
remote is aligned with the motor base.
Reset the device.
1. Check if the load weighs more than 165 lbs.
2. Contact the distributor or the manufacturer.
1. Check if the load weighs more than 165 lbs.
1. Check if the load weighs more than 165 lbs.
Press and hold the button until the shelves
move to the lowest point.
The device exceeds the continuous
working time. Duty cycle: Max2min (
ON/18minOFF)
1. Rest for 18 minutes and use it again.
2. Contact the distributor or the manufacturer.
Cannot lift or lower down to the
allowable height range
1. Press and hold the DOWN button until the
shelves move to the lowest point, then
move back and stop. Rest finished.
2. Contact the distributor or the manufacturer.
Attention
·Power supply: AC100V - 240V, frequency 50/60HZ;
·Working environment: 32° - 104°F (0 - 40°C);
·Before cleaning, you have to unplug the power supply cable. Clean with a slightly damp cloth to
wipe away the surface dust. Keep all electrical components away from liquids. Do not damage the
connection line and keep the plug in a safe position.
·Inside the control box, there are electronic components, metal parts, plastic parts, wires and so on.
They should be disposed in accordance with the local laws and regulations. They cannot be disposed
as household waste.
·Before using the product, please make sure the product has been installed correctly.
·Before starting use of the product, please read the instructions to fully understand all the product's
functions and settings.
·Keep children away from the electric height adjustable wall shelves.
Manufacturer is not responsible of any damages that result from children's unpredictable behaviour.
·Slight noise caused by the multi wedge belt or brake system will not impact the use of this product.
·Do not use corrosive or abrasive materials to clean this product and please dispose of cleaning
solutions in an environmentally friendly manner.
·Understand the risks associated with using this product. Children or those with cognitive impairment
should not use this product without supervision.
·Make sure that your operating environment does not have any danger sources, such as not throwing
your tools anywhere. And always Carefully deal with packaging materials to avoid all possible hazards
such as children playing with plastic bags that may cause a choking hazard.
·If necessary, retain the original package for future transportation.