Warranty Guide

7.24.2019 | Flexco Floors | 1401 E. 6th St. - Tuscumbia, AL 35674 | P: 866.955.8291 | Page 2
17. Products that have been damaged or deformed by substrate imperfections, damage or improper substrate
selection (per the Technical Data) and installation.
18. Products that have been subjected to conditions of use or maintenance not in strict conformity with the
Technical Data.
19. Any products that have been sold or resold as “seconds”, “mill-run”, “non-conforming”, “as is” or otherwise
denoted as non-standard quality.
20. Unreasonable costs associated with product replacement, such as labor costs outside of pro-rated schedule,
overtime and loss of use or business.
WARRANTY CLAIMS: If, within the applicable warranty period identified in the Warranty Terms, the original purchaser
discovers any problems or defects in the Products that may be covered by this Standard Limited Warranty; the original
purchaser should notify the Manufacturer’s technical department in writing within fifteen (15) days of the appearance of
defects or irregularities. If the Manufacturer determines that the Products are covered by this Limited Warranty, then the
Manufacturer shall, at its sole option and one time only, repair or replace the non-conforming Products or refund the
purchase price paid for each defective Product and an amount up to the original cost of labor and material for the affected
section of the floor, per the Warranty Terms. No warranty claims will be processed if received more than thirty (30) days
after the applicable warranty period has ended.
All warranty claims must be directed to:
RHC Technical
ATTN: Kim Jenkins
1602 N Union St.
Fostoria, OH 44830
P: (419) 436 - 4554
F: (844) 305 - 8358
E: [e-mail]
All claims should include a completed Claim Form, along with any associated photos and independent testing
reports conducted prior to installation or independent inspection reports conducted after irregularities are observed
or suspected.
Manufacturer, or its designated representative, shall have the right to examine the Products and the flooring (including
testing of the flooring and substrate) at the installation site with respect to any warranty claim. Any removal of installed
Products prior to such examination will void this warranty. Manufacturer may require additional testing or verification of any
such test obtained by the original purchaser.
ADDITIONAL LIMITATIONS:
EXCEPT FOR THE EXPRESSED WARRANTIES ABOVE, MANUFACTURER MAKES NO REPRESENTATIONS
REGARDING THE PRODUCTS, THEIR USE OR PERFORMANCE AND DISCLAIMS ALL REPRESENTATIONS AND
WARRANTIES, EXPRESSED AND IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO THE PRODUCTS, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-
INFRINGEMENT.
UNDER NO CIRCUMSTANCES WILL MANUFACTURER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL,
INDIRECT, PUNITIVE OR SPECIAL DAMAGES, INCLUDING LOST PROFITS. IN NO EVENT SHALL MANUFACTURER
LIABILITY EVER EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT AT ISSUE AND AN AMOUNT UP TO
THE ORIGINAL COST OF LABOR AND MATERIAL FOR THE AFFECTED INSTALLATION AREA.
THE PURCHASER ACKNOWLEDGES THAT THE REMEDIES PROVIDED IN THIS LIMITED WARRANTY ARE IT‘S
SOLE AND EXCLUSIVE REMEDIES, AND MANUFACTURER’S SOLE OBLIGATION, FOR ANY BREACH OF
REPRESENTATION OR WARRANTY, IS IN LIEU OF ALL OTHER REMEDIES.
PURCHASER MUST BRING ANY LEGAL ACTION FOR BREACH OF WARRANTY WITHIN
a. ONE YEAR AFTER THE CLAIM OR CAUSE OF ACTION HAS ACCRUED OR
b. PERIOD PRESCRIBED BY THE APPLICABLE STATUES OF LIMITATION OR REPOSE, WHICHEVER COMES
FIRST.