Getting Started Guide

3 | Rev 0.5

» If the device was able to connect to the network and successfully received its unlock command, the power LED

will now emit 3 sets of 4 medium flashes. Once unlocked, the user can:

• Power down the device

• Connect to Bluetooth (if the device is capable)

• Connect over serial port to configure the device (if available)

» Note: The device will stay in the unlocked state for 30 minutes after which it will lock itself again

Error Codes and Troubleshooting

When the device is running, you can check the system status via the multi-function button and LED. The following

steps explain how:

1. Press and hold the multi-function button for 2-4s; release when the GPS LED illuminates.

2. If there are any errors, the red, green, or blue LEDs will flash a certain number of times, followed by a 3s pause.

It will then flash the next error (if any). Look up the error in the LED table below.

3. Repeat the process from step 1 to see the errors again

Error Codes

Troubleshooting

LED Color Flash Count Error

1 SIM Error

2 No Network

Green 3 Unable to register with network

5 Service activation error

6 Service sync failure

Blue 3

GPS signal too weak

Battery too low to transmit

Red 5

Error reading telematics data

10 Other system error

Symptom Action

Power LED slow flashes a repeated pattern of LED

flashes after pressing the power button

The device is in error state; check the error codes above

for corresponding actions

LEDs do not illuminate when power button is pressed

Charge device by

connecting a 12V supply to the external

connector (if available)

LEDs do not illuminate when power button is

pressed after a certain time of charging

Replace the device