Troubleshooting Guide

7
Firmware Update
If you do not have a working Apple SSD
1. Please contact our support team for assistance.
If you do have a working Apple SSD
1. Make sure you have everything you need before you begin.
a. 1x Working Apple SSD
b. 1x Feather SSD
c. 1x USB (or other external hard drive) with at least 8GB of space
2. Create a USB installer using Apple Support.
3. With your computer off and unplugged, install the Apple SSD.
a. If your Apple SSD is already installed, skip step 3.
4. With your computer still turned off, plug in the external USB installer.
5. Power on your computer and immediately hold down COMMAND + R until you hear
chimes.
a. This should open up your drive select screen.
6. Choose the USB installer.
7. Select the “Reinstall your Mac” option and follow the on-screen instructions.
8. After installation is complete:
a. Eject the USB installer.
b. Turn your computer off.
c. Remove the Apple SSD.
d. Install your Feather SSD.