Troubleshooting Guide

1
Table of Contents
Installation Guides ................................................................................................................. 2
M10 ...............................................................................................................................................2
M12 ...............................................................................................................................................2
P12 ................................................................................................................................................2
M13 ...............................................................................................................................................3
M17 ...............................................................................................................................................3
Drive Doesn’t Fit .................................................................................................................... 4
Drive is Unrecognized ............................................................................................................ 5
Solution for M10, M12, and P12 .....................................................................................................5
Solutions for M13 and M17 ............................................................................................................5
Time Machine Backup ............................................................................................................ 5
Check My Firmware ............................................................................................................... 6
If you can boot your computer normally .........................................................................................6
If you cannot boot your computer normally ....................................................................................6
Firmware Update................................................................................................................... 7
If you do not have a working Apple SSD ..........................................................................................7
If you do have a working Apple SSD ................................................................................................7
Clean Install ........................................................................................................................... 8
Sleep Crashing ....................................................................................................................... 9
Drive Reformatting ................................................................................................................ 9
SMC Reset ........................................................................................................................... 10
If you have a Mac, Mac Mini, or Mac Pro ...................................................................................... 10
If you have a portable Mac with non-removable batteries ............................................................ 10
If you have a portable Mac with removable batteries ................................................................... 10
PRAM/NVRAM Reset ........................................................................................................... 10
What Drive Do I Need? ........................................................................................................ 11
Compatibility Chart ...................................................................................................................... 11
EMC Checker................................................................................................................................ 11