User Manual

Page 35
Troubleshooting
Error Codes
Note: Error codes appear on the In Service display.
Error
Code
Error Type Cause Reset and Recovery
0 Cam Sense
Error
The valve drive took
longer than 6 minutes
to advance to the next
regeneration position
Unplug the unit and examine the powerhead.
Verify that all cam switches are connected to
the circuit board and functioning properly. Verify
that the motor and drive train components are in
good condition and assembled properly. Check
the valve and verify that the piston travels freely.
Replace/reassemble the various components as
necessary.
Plug the unit back in and observe its behavior.
The unit should cycle to the next valve position
and stop. If the error re-occurs, unplug the unit
and contact technical support.
1 Cycle Step
Error
The control experienced
an unexpected cycle
input
Unplug the unit and examine the powerhead.
Verify that all cam switches are connected to
the circuit board and functioning properly. Enter
Master Programming mode and verify that the
valve type and system type are set correctly
with regard to the unit itself.
Step the unit through a manual regeneration
and verify that it functions correctly. If the error
re-occurs unplug the unit and contact technical
support.
2 Regen
Failure
The system has not
regenerated for more
than 99 days (or 7 days
if the Control Type has
been set to Day-of-
Week)
Perform a Manual Regeneration to reset the
error code.
If the system is metered, verify that it is
measuring flow by running service water and
watching for the flow indicator on the display. If
the unit does not measure flow, verify that the
meter cable is connected properly and that the
meter is functioning properly.
Enter a Master Programming Mode and
verify that the unit is configured properly. As
appropriate for the valve configuration, check
that the correct system capacity has been
selected, that the day override is set properly,
and that meter is identified correctly. If the unit is
configured as a Day-of-Week system, verify that
at least one day is set ON. Correct the settings
as necessary.
3 Memory
Error
Control board memory
failure
Perform a Master Reset and reconfigure the
system via Master Programming Mode. After
reconfiguring the system, step the valve through
a manual regeneration. If the error re-occurs
unplug the unit and contact technical support.