User Guide

Troubleshooting Continued
• What to do if your controller stops working after it had started running:
1) First, determine whether or not the receptacle has power.
• If the receptacle does NOT have power, you could have tripped the breaker in
the fuse box OR you could have tripped the GFI receptacle.
o First, check to see if you tripped a breaker in the fuse box. If you did, flip
the breaker back on AND check the amperage load of EVERYTHING you
have plugged into all of the outlets on that circuit. Most household
circuits can only handle up to 15 amps for ALL of the receptacles wired to
that 1 breaker.
o If you did NOT trip a breaker in the fuse box and you still don’t have
power to the receptacle, you need to see if you tripped the GFI
receptacle. Every outdoor receptacle and garage receptacle is protected
by a GFI circuit. One GFI receptacle can turn off the power to all of the
receptacles it protects. You will need to find your GFI receptacle in order
to check whether or not it has been tripped.
• If the receptacle DOES have power, but the controller has stopped working,
unplug the controller to see if a fuse is blown. Replace the fuse if needed.
(See the previous page for directions on how to replace the fuse.)
• What to do if you short out a track:
1) If you test your lights prior to plugging them into the smart chaser, it is extremely
unlikely that you will short out any tracks.
2) If you do short out one or more tracks on your smart chaser:
• Option 1: Depending on which track(s) are out, you may still be able to use the
working tracks for a different display.
• Option 2: IF you have ANY 2 still working, we have coded alternate sequences
into the controller that will allow you to 2 track chase with whichever tracks are
working. We call this feature “Re-Purposing” your controller. See the
“Instructions” tab on our website, www.FlashTrackLighting.com, for more
information on how to use this feature.
If you have any problems with your smart chaser, you are always welcome to email us at
[e-mail] or call us toll free at 1-877-391-1161.
➢ When you contact us, you will be talking directly to our chase light controller expert, the
designer of your product! We can walk you through troubleshooting to help you find the
problem, and we can advise you on your repair and/or replacement options.
➢ If you call and we do not answer, please DO leave us a voicemail and we will get back to you
promptly. Our office hours vary, but are generally from 9am – 5pm, Monday-Friday, excluding
holidays. We are often available after hours, and typically work longer hours during the
Christmas holiday lighting season, so if you have a question on the weekend or after hours,
please feel free to call us anytime.
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