Use and Care Guide
48
TROUBLESHOOTING
Ice & Water models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Wet ice/ 
iceclumping.
Low water pressure.  Check water pressure.
Filter blocked. Replace filter.
Long freezer door openings. Gently tap ice with scoop to 
unstick or, if large clumps occur, 
empty ice bin and make new ice.
High ambient temperature.
Ice bin left out of freezer 
compartment for a length of 
time.
Ice will stick together over time.
Water has poor 
taste/odor.
Refrigerator not used for an 
extended period.
Dispense 10 qt (10 L) of water so 
fresh water supply is replenished.
Water dispenser 
does not work.
Water supply turned off or not 
connected.
Turn water on.
Press dispenser for 2 minutes to 
remove trapped air from water 
line and to fill the water system.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there may be 
air in water system.
To remove air, run 3qt (3L) of 
water through the dispenser.
Filter may be blocked and need 
replacing.
Replace filter (see back of this 
booklet for Customer Care 
contact details).
‘Dispenser Lock’ activated.
Press and hold the 
 button for 
4seconds.
Water frozen in tank. Increase temperature to a 
warmer setting in fresh food 
compartment andfreezer.
Water in first 
glass is warm.
Water dispenser not used for 
extended period.
Discard first glass of water 
dispensed.
Tank capacity used recently. Allow water time to cool.










