User Guide

78
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The ignitor keeps clicking
(continuous spark) even
when a burner has lit.
Dirty or wet ignitor(s) Clean the ignitor(s).
See ‘Care and cleaning’ for
instructions.
None of the burners will
light.
No power supply Check that there is no power
outage in your area and that the
power supply to the range is
switched on at the circuit breaker
panel.
No gas supply Check that the gas supply to the
house is working. You should hear
the gas when you turn a burner on.
If you are using bottled gas, check
that it is not empty.
Some burners will not
light - Flames do not burn
all around the burner
cap.
Burner parts or ignitors may be
wet, dirty, or misaligned
Check that the burner parts
are clean, dry, and correctly
assembled. Ensure the ignitors
are clean and dry. See ‘Care and
cleaning’ for instructions.
There is no clicking when I
try to light a burner
The ignitor is dirty or there is a
power outage
Clean the ignitor(s).
See ‘Care and cleaning’
for instructions.
There is a slight ‘extinction
pop’ or flash after I’ve
turned a burner off.
This is normal for LP gas and
requires no action.
The flames have suddenly
gone out.
A draft or a spill has extinguished
the flame
No action required. The burner
will detect this and automatically
relight. However, if there has
been a large spill, we recommend
turning the burners off and
cleaning the burners and sump
area. See ‘Care and cleaning’ for
instructions.
The burner flames are
uneven, very large, yellow
or yellow-tipped or sooty.
Technical fault: the gas is the
wrong type or hasn’t been
adjusted properly
Do not use your cooktop burners.
Contact your Authorized Service
Center or Customer Care.
There is a power failure –
can I still use the cooktop
burners?
The cooktop burners can still be
used.
If the flame is blown out during a
power failure, turn the dial to
OFF,
as the burner will not automatically
relight and gas may escape.
Cooktop burners