Use and Care Guide
49
TROUBLESHOOTING
Ice & Water models only
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water has poor 
taste/odor.
Refrigerator not used for an 
extended period.
Dispense 4qt (4L) of water so 
fresh water supply is replenished.
Water dispenser 
does not work.
Water supply turned off or not 
connected.
Turn water on.
Press dispenser for 2 minutes to 
remove trapped air from water 
line and to fill the water system.
Supply line may be blocked. Check supply for kinks or leaks.
On first installation there may be 
air in water system.
To remove air, run 3qt (3L) of 
water through the dispenser.
Filter may be blocked and need 
replacing.
Replace filter (see back of this 
booklet for Customer Care 
contact details).
‘Dispenser Lock’ activated.
Press and hold the 
 button for 
4seconds.
Water frozen in tank. Increase temperature to a 
warmer setting in fresh food 
compartment andfreezer.
Water in first 
glass is warm.
Water dispenser not used for 
extended period.
Discard first glass of water 
dispensed.
Tank capacity used recently. Allow water time to cool.
Drips overflow 
drip-shelf.
Air trapped in tank. Flush 3qt (3L) water through 
dispenser, stopping intermittently.
New filter installed. Flush 4qt (4L) water through 
filter and then 3qt (3L) through 
dispenser.
Water flow rate 
has slowed 
down.
Filter cartridge is restricted. Replace filter as soon as possible.










