User guide
42
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Fan noise starts 
up when I close 
the drawer, even 
though I didn’t 
start a new wash
This is normal. In some
cases, the drying fan will
run whenever the 
drawer is closed for a 
set period of time after 
a program has finished.
No action required. The fan will 
automatically stop after the set time is 
over.
No powdered 
detergent 
dispensed
Detergent dispenser 
was wet when loaded.
Clean the dispenser and ensure it is dry 
before adding detergent.
The wash program 
seems to have 
finished (the
dishwasher is 
idle), but the end 
of wash beeps 
haven’t sounded 
and the
drawer cannot be 
opened
The wash program is 
still in progress. It is in 
a ‘quiet’ phase that is 
needed for ensuring the 
best wash results.
No action required. The program will 
transition into a more audible phase 
after the ‘quiet’ phase is over.
Water pooling 
on inner rim of 
drawer after a 
wash
This is normal 
condensation.
Wipe dry.
Water under the 
drain filter
This is normal and needs no action.
Excess water in 
the drawer 
Drain hose(s) bent or 
kinked.
Straighten the drain hose(s).
Blocked filters. Clean the filter plate/drain filter. Refer to 
’User maintenance instructions’.
Water marks on 
the dishes
Rinse aid depleted. Refill the rinse aid dispenser.
Rinse aid setting too 
low or off.
Increase/turn on the rinse aid setting.
Dishwasher overloaded/
incorrectly loaded.
Refer to the section on loading.
Drawer interior is 
stained
Some foods, like tomato 
based products, may 
stain the inside of the 
drawer.
Pre-rinse dishes before placing in the 
drawer. Alternatively, using the Rinse 
program after adding the dishes may 
minimise staining.










