User guide
40
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
Foaming Wrong type of detergent 
used
ONLY use dishwasher detergent.
See ‘Adding detergent’.
Incorrect amount of 
detergent.
See section ‘Wash programs and detergent 
quantities’ or follow the detergent 
manufacturer’s instructions.
Too much egg left on 
plates.
Rinse off excess egg prior to loading.
Increase the amount of detergent.
Rinse aid setting too 
high.
Decrease the rinse aid setting.
Rinse aid dispenser plug 
not closed properly.
Ensure that the rinse aid dispenser plug 
is fully closed, with its hand grip pointing 
vertically. See section ‘Using rinse aid’.
Water leaking Drain hose disconnected 
from waste pipe.
Reconnect the drain hose to the waste 
pipe.
Water inlet hose not 
properly connected.
Ensure the inlet hose is connected 
securely.
Other leaks. Turn water and power supplies to the 
dishwasher off. Call Customer Care or 
your Authorised Service Centre. See your 
‘Service and warranty’ booklet for contact 
details.
Rinse aid dispenser plug 
not closed properly.
Ensure that the rinse aid dispenser plug 
is fully closed, with its hand grip pointing 
vertically. See section ‘Using rinse aid’. 
Dishwasher 
does not 
recognize 
when I knock 
on the door 
to pause or 
unlock it 
(DD*I models 
only)
Not knocking hard 
enough.
Ensure you are knocking firmly on the 
door, rather than using a light tap.
Door knock sensor is 
incorrectly installed or 
calibrated.
Contact Customer Care.
Dishwasher 
is registering 
taps and 
bumps as 
knocks and 
pausing 
inadvertently 
(DD*I models 
only)
Door knock sensor is 
incorrectly installed or 
calibrated.
Contact Customer Care.










