User Guide

TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Some pans make
crackling or
clicking noises.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is normal for induction
cookware and does not
indicate a fault.
The cooktop makes
a low humming noise
when used on a high
heat setting (especially
PowerBoost).
This is caused by
the technology of
induction cooking.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
Fan noise coming from
the cooktop.
A cooling fan built into your
cooktop has come on to
prevent the electronics from
overheating. It may continue
to run even after you’ve
turned the cooktop off.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
Pans do not become
hot and
appears
in the display.
The cooktop cannot detect
the pan because it is not
suitable for induction cooking.
Use cookware suitable for
induction cooking. See
section 'Cookware'.
The cooktop cannot detect
the pan because it is too
small for the cooking zone or
not properly centred on it.
Centre the pan and
make sure that its base
matches the size of the
cooking zone.
I have locked the control
panel while two cooking
zones are bridged and
the cooktop has not
turned off.
This is normal. The cooking
zones will remain inactive,
but the indicator lights will
remain on.
Unlock the controls,
deactivate the bridging
zones (by touching the
two setting selectors
simultaneously) and then
lock the cooktop again.
Extraction performance
has decreased.
The grease filter needs
cleaned.
Clean the grease filter. Refer
to 'Maintenance alerts' for
details.
Cookware is blocking
extraction.
Tilt cookware lids to allow
steam to vent towards the
centre of the cooktop.
P flashes in the display
when you are trying to set
PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to
cool down.
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