User Guide

23
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The cooktop cannot be
turned on.
No power. Make sure the cooktop is
connected to the power
supply and that it is switched
on at the wall. Check
whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists,
call your Service Centre or
Customer Care.
The touch controls
are unresponsive.
The controls are locked. Unlock the controls, refer to
'Unlocking the cooktop'.
The touch controls are
difficult to operate.
There may be a slight film
of water over the controls
or you may be using the
tip of your finger when
touching the controls.
Ensure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The glass is
being scratched.
Rough-edged cookware. Use cookware with flat
and smooth bases, refer
to 'Cookware'.
Unsuitable, abrasive
scourer or cleaning
products being used.
Refer to 'Care and cleaning'.
The cooktop or a cooking
zone has turned itself off
unexpectedly, a tone
sounds and an error code
is displayed (typically
E or Er alternating with one
or two digits in the cooking
zone displays).
Technical fault. Note down the error
letters and numbers, switch
the power to the cooktop
off at the wall, and contact
your Service Centre or
Customer Care with the
error code information.