Service & Warranty

2
US CA
LIMITED WARRANTY (INDOOR PRODUCTS)
How can you get your product serviced?
READ FIRST
●
Read the product’s user guide to check that you’re familiar with its normal operation.
Your product may not need servicing.
Read carefully through the terms of the warranty below.
THEN GET IN TOUCH
Contact Fisher & Paykel Customer Care if you:
●
believe your product has a defect
covered by warranty. You’ll need to have
ready the product’s model & serial numbers
(see the table opposite for where you can
find these) and proof of its date of purchase.
●
want service for a product defect that
is not or no longer covered by warranty.
●
have any questions or need information.
What are our & your liabilities under warranty, what’s covered and for how long?
OUR PROMISE TO YOU
In the relevant warranty period and with the coverage and payment terms
as detailed below and in the table opposite, we (Fisher & Paykel Appliances Inc.,
the warrantor) guarantee to repair or replace a defective part or product
anywhere in the United States and Canada.
IF WE CANNOT REPAIR
If we cannot repair a defective part of the product after a reasonable number
of attempts, at our option we may replace the part or the product, or provide
you with a full refund of the purchase price of the product, excluding installation
and other charges.
SERVICE PROVIDER & HOURS
All service under warranty shall be provided by Fisher & Paykel Appliances Inc. or
its Authorized Service Agent during normal business hours.
PROOF OF PURCHASE
You may be required to provide reasonable proof of the product’s date of purchase
before it can be serviced under warranty.
TRAVEL & SHIPPING COSTS
Our technician will travel to the location of the product at our expense, except
if the product is installed in:
●
Alaska or
●
a motor vehicle, boat or similar mobile facility or
●
a geographically isolated location with limited or restricted access, in which case
you must bring the product or mobile construction containing it to the service center
at your expense or pay for the technician’s travel to the location of the product.
Contact your installer or dealer if you:
●
believe your product has a defect
due to incorrect installation.
Such defects are not covered
by warranty.
●
received a damaged product.
Fisher & Paykel is not responsible
for shipping damage.