User's Manual

HotPort 3100 Series Indoor Mesh Nodes 17

Appendix A—Contacting Firetide

As a Firetide customer, you are entitled to receive free support services on

our web site and from your authorized Firetide dealer.

Registering as a customer on our web site entitles you to free information

and materials to help you get the most from your Firetide mesh network.

Visit http://www.ﬁretide.com/support for information on becoming a

registered customer and for access to our support materials.

Dealer Provided Technical Support and Warranty Services

If you need additional technical assistance that is not available on our web

site, please contact your Firetide dealer directly. All authorized Firetide

dealers are trained and authorized to provide technical support and war

ranty services for our products and have qualiﬁed technical staff available

to help you build and maintain your Firetide mesh network.

Product Returns

Please contact your Firetide dealer for instructions on returning defective

or damaged products for repair or replacement. Do not return products to

Firetide, Inc. Please keep all original packaging materials in the event they

are needed to return the product for servicing.

Sales Assistance

If you need additional HotPort wireless mesh nodes or accessories, please

contact your Firetide dealer directly. If you do not know your dealer’s name,

simply email sales@ﬁretide.com and we will send you the dealer informa

tion you need. To help us provide the best service possible, be sure to

include your phone number, address, and the serial numbers of the HotPort

nodes at your location.