Owner's Manual

Troubleshooting
Problem Possible Cause Solution
1. Fireplace turns o 1. Fireplace has overheated
and will not turn on.
and safety device has caused
thermal switch to disconnect
or home circuit breaker has
opened.
2. Flame is not moving. 1. Loose wiring.
1. Reset switch by turning main
power switch o and waiting 10
minutes then turning it back on
or reset circuit breaker.
• Flame motor defective.
• Flame rod out is of place.
3. Flame is not visible. 1. Wiring is loose.
4. Log set and/or
crystals are not
glowing
.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
2. Push the ame button to high.
1.Wiring is loose.
2. Ember is in o mode.
1. Inspect wiring for loose connections.
2. Call a qualied service technician to
replace ame motor.
3. "Flame Rod" out of place due to rough
transit/handling of the product. This issue
can be corrected by simply removing the
glass, ipping the replace upside down,
removing a set of screws that are holding
the bottom frame plate, and placing the
ame rod back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
2. Push the ember button to high.
SAFETY INFORMATION
WARNING
DISCONNECT THE APPLIANCE
COMPLETELY AND LET COOL
PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SERVICE PERSON
SHOULD SERVICE AND REPAIR THIS
ELECTRIC APPLIANCE.
18