Installation Sheet

41
If you have trouble with the unit, please use this list to identify the problem. By trying one or more of the solutions
to the possible cause, you should be able to solve the problem. If this list does not cover your present problem, or
if you have other technical diffi culties with the unit, please contact your local dealer.
PROBLEM POSSIBLE CAUSE CORRECTION
Ignition system
failure
1. Power supply failure
2. Improper air shutter adjustment
3. Ignition wire disconnected
4. Low gas pressure
5. Front carry-over port
6. Igniter switch malfunction on valve
7. Igniter malfunction
1a. System reset: Disconnect (wait 10 minutes
minimum) and reconnect power to unit. With lights
OFF, test ignition.
1b. Replace power supply.
2. Adjust air shutters.
3. Reconnect wires into wire harness.
4. Have the gas co. check supply pressure.
5. Clean burner ports.
6. Contact dealer for replacement.
7. Contact dealer for replacement.
Insuffi cient heat /
low fl ame
1. Burner ports clogged
2. Improper air-shutter adjustment
3. Using propane orifi ce for natural gas
4. Low gas pressure/fl ame (propane)
5. Low gas pressure/fl ame (natural)
6. L.P. regulator hose cracked due to age
1. Clean burner ports. Burner maintenance kit
available, see Table 1.
2. Adjust air shutters.
3. Check/change orifi ces.
4. Shut off all valves, including propane tank,
and follow lighting instructions exactly. (See
important note* below.)
5. Have the gas co. check pressure at unit.
6. Replace L.P. regulator hose.
Uneven heating
1. Burner ports partially blocked by debris
2. Small spiders or insects in burner
3. Improper air shutter adjustment
1. Remove burners and clean out ports.
2. Inspect burners and orifi ces for spider webs or
other debris that may block fl ow.
3. Adjust air shutter.
Rotisserie noisy
1. Rotisserie out of balance 1. Adjust rotisserie counterbalance.
Burner goes out on
LOW
1. Valve “Low” setting needs adjustment
1. Light burner on HIGH, immediately turn to LOW
setting. Remove knob from valve and using a
small fl at screwdriver, slowly turn the adjustment
screw in the stem, a little at a time (30° to 45°), in
either direction, until the fl ame is approximately
1
/
4
” in height from burner ports.
Interior and
knobs light(s) not
operating
1. Light switch not functioning
2. Interior or knob lights burned out
3. Power supply failure
1. Re-connect external power to grill or contact
dealer for replacement.
2. Contact dealer for replacement.
3. See 1a of Ignition system failure section above
and/or replace power supply.
No power to grill
1. Input power source failure
2. Power supply failure
1. Check GFCI / circuit breaker.
2. See 1a of Ignition system failure section above
and/or replace power supply.
Note: *Propane tanks are equipped with a safety shutdown device that may cause low or no gas/fl ame at the
burners if operating and lighting instructions are not followed exactly. If you suspect the propane tank
safety shutoff is in effect: 1) Shut off all grill valves. 2) Shut off tank valve. 3) Open and close a main
burner valve. 4) Open tank valve. 5) Follow the LIGHTING INSTRUCTIONS. Lighting instructions are
located in the owner’s manual and printed on the unit's metal drip tray (gas side of grill). If the problem
persists, continue troubleshooting, or contact your local dealer or distributor for assistance.
Table 2
TROUBLESHOOTING