Manual

APPENDIX •TROUBLESHOOTING

1. I can’t turn on the FingerTec® Fingerprint Reader. When I pressed the power

button, nothing happened.

• Check if your FingerTec® Fingerprint Reader’s LCD screen is lighted and there is a beep sound when

the reader is turned on. If not, make sure the power in turned on at the electrical supply outlet.

• Check the connection of the power adapter to an electrical supply outlet; it may not be fitted prop-

erly.

• If you are confirmed that there is no problem with the power supply, your FingerTec® Fingerprint

Reader may need to be replaced. Kindly contact your reseller.

2. I can’t connect the FingerTec® Fingerprint Reader to the PC. Every time I try it, the

software prompts “unable to connect” message.

First check the settings on the reader to see if TCP/IP or RS232/RS485 connection is enabled.

• Check whether the COMM key is used, default is 0.

• For TCP/IP connection, check the IP address.

• For the RS232/RS485, the baudrate for the reader and software must be the same. Make sure

that the DevID is correct.

• After changes are made, restart the FingerTec® Fingerprint Reader.