User Guide

Appendix A: Warranty Policy
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CSD Service Agreement Document: CSD_AGMT.doc
Edition: 2.2 Page 8 of 18
III. OEM Support (FIC to Customer/ Distributor)
No.
SERVICE
TYPE
RESPONSE
REQUIRED
WARRANTY
PERIOD
1.
General Support -depends-
3 years (warranty & post-warranty)
2.
OEM Parts
14 days
* in-house production:
12 months
* contract-out production:
depends on supplier
3.
DOA Disposition
7 days 45 days
IV. Other Time Frame
No. ITEMS TIME FRAME PIC/ FIC
1.
Diagnostic Program
30 days prior to 1st shipment of product
QA
2.
MTBF data for FRU Parts
30 days prior to 1st shipment of product
QA
3.
FRU standard Cost
30 days prior to 1st shipment of new
product
OA
4.
FRU Parts List
30 days prior to 1st shipment of product
PM
5.
Lead time for Level A FRU
Not exceed 30 days
PMC, PUR
6.
Lead time for Level B & C FRU
Not exceed 60 days
PMC, PUR
7.
Service Manual
30 days prior to the 1st Customer
Shipment
PM
8.
Prior written notice for
discontinued parts / service
3 months prior to discontinuance
PUR, SALES
9.
FRU parts delivery
within 15 days of FIC‘s receipt of a FRU
Purchase Order which complies with
FIC’s lead time requirement
SALES, PMC,
PUR
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