User Guide

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CSD Service Agreement Document: CSD_AGMT.doc
Edition: 2.2 Page 5 of 18
5.0 Post Warranty Support
Generally, FIC will provide Warranty and Post-Warranty support to customer for
FIC products for a minimum of three years from the date of the delivery of
shipment of product to customer. Labor and material service in the first year
(Warranty Period) will be free of charge to customer, but service in the second and
third year (Post-Warranty Period) shall be charged to the customer. This will
include labor, material, and technical support.
6.0 Standard Charges
6.1. Material Charges:
Charge standard will be as per signed agreement between Customer and FIC.
The cost of parts/components replaced on out of warranty repair and
customer‘s responsibility will take the prevailing market price as a basis.
6.2. Labor Cost:
Charge standard will be as per signed agreement between Customer and FIC.
Standard labor cost for out of warranty service and customer‘s responsibility:
USD 65.00 per complete unit
USD 45.00 per board level repair
USD 25.00 per unit handling charge plus repair charge request by
supplier for HDD, LCD, FDD, power adapter.
USD 45.00 per unit handling charge on "No Problem Found" return.
7.0 FRU Parts Supply
FIC shall have the responsibility in preparing FRU parts for services. Customer
should be informed of a prior notice by FIC‘s Sales group for any discontinued
components and/or sub-assemblies.
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