User Guide

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Table of Content
1.0 Purpose --------------------------------------------------------------------- 3
2.0 Scope ------------------------------------------------------------------------ 3
3.0 Definitions ------------------------------------------------------------------ 3
4.0 Warranty Understanding ---------------------------------------------- 4
5.0 Post Warranty Support ------------------------------------------------ 5
6.0 Standard Charges ------------------------------------------------------- 5
7.0 FRU Parts Supply ------------------------------------------------------- 5
8.0 RMA Procedure and Responsibilities for Each Party ------ 6
9.0 Supplement -------------------------------------------------------------- 6
Appendix A Warranty Policy ------------------------------------------------ 7
Appendix B RMA Procedure ------------------------------------------------- 9
Appendix C RMA Request Form ------------------------------------------- 11
Appendix D Quotation For Repair Service ----------------------------- 13
Appendix E Return Material Report --------------------------------------- 14
Appendix F FIC FRU List − Birch Plus ----------------------------------- 15
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