First International Computer, Inc. CSD SERVICE AGREEMENT January, 2000 Version 2.3 PDF created with FinePrint pdfFactory trial version http://www.fineprint.
Table of Content 1.0 Purpose --------------------------------------------------------------------- 3 2.0 Scope ------------------------------------------------------------------------ 3 3.0 Definitions 4.0 Warranty Understanding 5.0 Post Warranty Support 6.
1.0 Purpose To provide a basis from CSD (Customer Service Department) for the determination of FIC Customer Service and Product Repair Agreement for both FIC Sales and all FIC Portable PC customers. 2. 0 Scope This guideline is applicable to the following products: 2.1. Products produced by FIC 2.2. Sub-ass‘y parts purchased by FIC for either installation and/or selling as FRU parts within/with FIC product, such as FDD, HDD, LCD, CD-ROM, ...etc. , but which will not include the consigned items. 2.3.
.0 Warranty Understanding 4.1. Warranty period and coverage will be as the descriptions in appendix A “Warranty Policy”. Any discrepancy with CSD Warranty Policy or Service Coverage will be specified in individual Agreement signed between FIC and Customer in the premiss of CSD‘s confirmation. 4.2. Warranty services will cover only the defects in the materials or workmanship of the module/assembly of the products occurring from the normal and reasonable use of the products. 4.3.
.0 Post Warranty Support Generally, FIC will provide Warranty and Post-Warranty support to customer for FIC products for a minimum of three years from the date of the delivery of shipment of product to customer. Labor and material service in the first year (Warranty Period) will be free of charge to customer, but service in the second and third year (Post-Warranty Period) shall be charged to the customer. This will include labor, material, and technical support. 6.0 Standard Charges 6.1.
8.0 RMA Procedure and Responsibilities for Each Party Customer is required to follow FIC‘s RMA procedure. (RMA procedure and detailed descriptions being attached as Appendix B) 9.0 Supplement The principle in this guideline will be reviewed every half calendar year and an update edition will be released accordingly if there is any revise. _____________________ ________________________________________________________________ CSD Service Agreement Document: CSD_AGMT.doc Edition: 2.
Appendix A: I. Warranty Policy Warranty Coverage NO. ITEMS REPAIRED & RETURNED WARRANTY PERIOD 1. Board Level (M/B, PWR-Bd, LED-Bd, 2 weeks 12 months Hing-LCD-Bd, Charger Bd 2. LCD -depends- depends on supplier 3. FDD, HDD, Extra Devices -depends- depends on supplier 4. RLC, TTL-IC, ASIC, OSC 2 weeks 12 months 5. Pointer Device, Adapter -depends- depends on supplier 6. Battery -depends- 6 months 7. DOA unit 7 days 45 days II. Services NOT Under Warranty No. ITEMS 1.
Appendix A: III. Warranty Policy OEM Support (FIC to Customer/ Distributor) No. SERVICE TYPE RESPONSE REQUIRED WARRANTY PERIOD 1. General Support -depends- 3 years (warranty & post-warranty) 2. OEM Parts 14 days * in-house production: 12 months * contract-out production: depends on supplier 3. IV. No. DOA Disposition 7 days 45 days Other Time Frame ITEMS TIME FRAME PIC/ FIC 1. Diagnostic Program 30 days prior to 1st shipment of product QA 2.
Appendix B: FIC RMA PROCEDURE FLOWCHART START 1. SUBMIT RMA REQUEST DESCRIPTION RESPONSIBLE PARTIES Once there is any product found defective which occurring from a normal and reasonable use of the products, a RMA request then to be submitted. Customer For returning Non Warranty Products, Out of Warranty Products or Defect due to customer‘s responsibility, there will be parts/service charge to customer.
Appendix B: FIC RMA PROCEDURE 1. Ship RMA product under the agreement of RMA service. 5. SEND BACK THE PRODUCT 6. RECEIVE RETURNED PRODUCT 7. VERIFY RELEVANT INFORMATION 2. Provide the Invoice or Packing List along with the shipment or before the shipment and fax the Bill of Landing to FIC. 1. Inform customer of receiving. Customer send the Product and Document to FIC FIC 2. Check the descriptions which on the RMA Request Form, Invoice, and Packing List with the returned product.
First International Computer, Inc. RMA REQUEST FORM To expedite the handling of your RMA request, please fill in the form below with all the relevant details. Space for customer's use: Company Data Company : Fax : Contact Person: Tel.
RMA REQUEST FAILURE DESCRIPTION RECORD FOR PC SYSTEM / NOTEBOOK USE Company: RMA No.: Total Pieces: Page No. Bar Code / Warranty Label Code Ex. NB5038082 / 261T7A-A CPU Speed Intel DX-4 100MHz HDD (M/B) Seagate Toshiba TFT 810M LCD Mother Board G6033808 Card FDD PWR Board TEAC Audit Board FD-05HG * To facilitate verification of warranty period, Please indicate warranty label code. Doc:CSDFORM.XLS PDF created with FinePrint pdfFactory trial version http://www.fineprint.
First International Computer, Inc. Phone: +886-2-2209-5373 Ext. 383 or 384 Fax: +886-2-2908-1494 Customer Service Department Return Material Authorization Quotation For Repair Service Date: ________________________ To: ___________________________ Attn.: ___________________________ RMA No. ______________________ Phone: ______________________ Fax: ______________________ Notice: 1. RMA goods listed hereunder are neither "D.O.A." nor under warranty clause.
