User's Manual

XGS-PON FGW User Manual
52
Troubleshooting
Q_PPS_DM_018_V1.3
6 Troubleshooting
The table below, according to the equipment LEDs’ status, Table 10: Status LEDs information, identifies
a possible cause and describes the procedure to fix the problem.
Table 13: Troubleshooting Procedures
LED
State
Possible Cause
Solution
POWER (L6)
OFF
No power supply to
the equipment
• Check that the power cable is
correctly connected to both the
equipment and the adapter at the
electrical socket.
• Check that the switch button (6) is
at the ON position.
ETHERNET (L7 to
L10)
OFF
ETHERNET cable
incorrectly
connected
• Check that the ETHERNET cable is
properly connected to the
equipments’ ETHERNET port.
• Change the ETHERNET cable.
• Check that the equipment
connected to the Fiber Gateway on
this Ethernet port is switched ON.
PON (L1)
OFF
Anomaly in the
optical fiber signal
• Check that the optical cable is
correctly inserted in both the
equipment’s internal optical
connector and the optical socket.
• Check if the optical connectors are
in good state condition and clean;
• Check that the optical patchcord is
intact, has not been cut or twisted.
PHONE/TEL (L5)
OFF
VoIP deactivated in
the equipment
• Contact the technical support
PON (L1)
Flashing
If not on the initial
state, error in
equipment
authentication