User's Manual
3ENGLISH
Guarantee terms and conditions
12. The AGSS may reject a guarantee claim only in the following cases:
- the Device has been operated contrary to its intended purpose and the
operation manual,
- if the Device made available by the Customer is incomplete, lacks any
equipment pieces, or lacks the rating plate,
- if the cause of faulty operation is other than a material or production defect
found in the Device,
- invalid guarantee document or lack of purchase receipt,
13. The Manufacturer shall not be liable for damage to property caused by
defective device. The Manufacturer shall not be liable for indirect, incidental,
special, consequential or punitive damage, or for any damage, including, inter
alia, loss of prots, savings, data, loss of benets, claims by third parties and
any property damage or personal injuries arising from or related to the use of
the Device.
14. The guarantee does not cover:
- mechanical damage (fractures, breakings, cuts, abrasions, deformations
caused by impact, fall or dropping another object on the Device, or resulting
from operation incompatible with the Device’s intended purpose as specied
in the operation manual);
- damage resulting from external causes, e.g.: ood, storm, re, lightning strike,
natural disasters, earthquake, war, civil unrest, force majeure, unforeseen
accidents, theft, liquid spilling, battery seepage, weather conditions; impact of
solar rays, sand, humidity, high or low temperatures, air pollution;
- damage resulting from faulty functioning of software caused by a computer
virus attack, or failure to update the software according to the Manufacturer’s
request;
- damage resulting from: overvoltage in the power network or/and
telecommunications network, or from connecting to the power network
in manner incompatible with the operation manual, or from connecting
additional devices not recommended by the Manufacturer.
- damage caused by operating or storing the Device in extremely adverse
conditions, i.e. high humidity, high dustiness, too low (frost) or too high
ambient temperature. Detailed conditions in which the operation of the Device
is acceptable have been specied in the operation manual;
- damage resulting from the use of accessories not recommended by the
Manufacturer,
- damage caused by a defective electrical installation at the user’s premises,
including the use of improper fuses;
- damage resulting from the Client’s failure to follow the maintenance and
servicing schedule given in the operation manual;
- damage resulting from the use of non-original spare parts and equipment,
unsuitable for a given model, or resulting from repairs and modications
carried out by unauthorized persons;
- faults resulting from continued operation of a defective Device equipment.
15.The scope of guarantee repairs does not include periodic maintenance
and inspections of the Device, in particular cleaning, adjustment, inspection
of operation, correction of operating mistakes or parameter programming
mistakes, and other activities which the user (Buyer) is obliged to carry out. The
guarantee does not cover natural wear and tear of the Device’s components or
other parts described in the operation manual and technical documentation
for which a particular operating period has been specied.
16. If a given type of damage to the Device is not covered by the guarantee,
the Manufacturer reserves the right to remedy such defect according to his
own discretion, either by repairing the damaged or destroyed component,
or by making it possible to acquire subassemblies required for repairs or
replacement.
17. The guarantee for the Device sold does not exclude, limit or suspend
the rights of the Customer as a consumer, resulting from the product’s
inconsistency, with the purchase agreement, or the rights of the consumers
ensuing from relevant regulations in force.
1. The guarantor of the quality of the Device is FIBAR GROUP S.A. (hereinafter
the “Manufacturer”) with registered oce in Poznań, ul. Lotnicza 1; 60-421
Poznań, entered into the Register of Entrepreneurs of the National Court
Register maintained by the District Court in Poznań, VIII. Business Division
of the National Court Register under the number: 553265, holding a Tax
Identication Number (NIP): 7811858097, and a REGON: 301595664, with an
initial capital of PLN 1,182,100.
2. The Manufacturer is responsible for equipment malfunction resulting from
physical defects (manufacturing or material) of the Device during 12 months for
business customers/ 24 months for consumers from the date when the Device
was purchased by End-User, provided that applicable law does not enforce
dierent guarantee commencement date. The consumer shall be deemed to
be any natural person who performs acts in law with an entrepreneur, said
acts not being directly related to his economic or professional activity. Any
customer who is not a consumer shall be deemed to be business customer.
3. During the Guarantee period, the Manufacturer shall remove any defects, free
of charge, by repairing or replacing (at the sole discretion of the Manufacturer)
any defective components of the Device with new or regenerated components
that are free from defects. When the repair proves impossible, the Manufacturer
reserves the right to replace the device with a new or regenerated one, which
shall be free from any defects and its condition shall not be worse than the
original device owned by the Customer.
4. If, in exceptional cases (e.g. Device no longer on oer), replacing the Device
with an item of the same type proves impossible, the Manufacturer may replace
the Device with a dierent item of reasonably similar technical parameters.
Doing so will be deemed as fullment of Manufacturer’s obligations.
Manufacturer does not refund the money paid for the purchased Device.
5. ONLY The holder of a valid guarantee document can make claims under
the guarantee. Remember: before you submit a guarantee claim, contact our
technical support using telephone or e-mail. More than 50% of operational
problems are resolved remotely, saving time and money spent to initiating
guarantee procedure. If remote support is insucient, the Customer shall
ll the guarantee claim form (using our website - www.baro.com) in order
to obtain claim authorization. When the guarantee claim form is submitted
correctly, the Customer shall receive the claim conrmation with a unique
number (Return Merchandise Authorization -RMA).
6. The claim may be also submitted by telephone. In this case, the call is
recorded and the Customer shall be informed about it by a consultant before
submitting the claim. Immediately after submitting the claim, the consultant
shall provide the Customer with the claim number (RMA-number).
7. If the guarantee claim is made correctly, the Customer will be provided with
contact data of Authorized Guarantee Service Station (hereinafter the “AGSS”).
Customer shall contact and deliver the Device to AGSS for inspection.
8. Any defects found during the guarantee period shall be remedied no later
than within 30 days calculated from the date of delivering the Device to the
AGSS. The guarantee period shall be extended by the time, during which the
Device has been in the possession of the AGSS.
9. The Device that is the subject of the claim should be made available by the
Customer together with complete standard equipment and the documents
conrming its purchase.
10. The components replaced under the guarantee are owned by the
Manufacturer. All components replaced in the course of the guarantee
procedure are themselves covered by a guarantee until the expiration of the
original guarantee period for the Device. The guarantee period in the case of
replaced components does not undergo extension.
11. Costs of delivering the faulty device shall be borne by the Customer. For
unjustied service calls, the Service may charge the Customer with travel
expenses and handling costs related to the case.