User Guide

Factory reset the adapters

On demand downloading or connectivity issues

You can also try a factory reset of the Power Line Adapters, which will reset each

adapter to default settings. To do this, follow these steps:

Remember that should you choose to use them, Power Line Adapters control the

internet connection to your Fetch Box. So you can also try these troubleshooting

steps if your Movie or TV Show downloads fail or seem slow, or you see an ‘Internet

connection’ related error message on the service.

For more information, please refer to the ‘Technical Help’ section in the Account

Toolbox:

www.fetchtv.com.au/account

Find the Security Reset button underneath each adapter.

Press and hold the Security Reset button on one adapter for 10-15 seconds.

On the other adapter, press and hold the Security Reset button for 10-15

seconds.

Wait while the adapters try to find each other. When paired successfully, the

Data light on each adapter will light up.