User Guide

6
Troubleshooting Power Line
Adapters
4
Are you missing any parts?
If you got your 2nd generation Fetch Box through a retailer, when unpacking the
Fetch Box, you will find the Power Line Adapters in the side foam bars, near the
power pack. Check that you have two Power Line Adapter units and two Ethernet
cables and that they are undamaged, to make sure you can set these up correctly.
If you are missing anything, we recommend contacting the retailer that you
purchased your Fetch Box from, and ask that they replace the missing part.
Alternatively, if you purchased a pair of Power Line Adapters to use with your Fetch
Mini or Mighty, please contact the retailer at which you purchased the adapters if
there are missing or faulty parts.
Remove double adapters or power boards from setup
Don’t connect the Power Line Adapters to power boards, surge protectors or in
places you know use different phases of power supply. These can prevent the units
from connecting and working properly. Also try to avoid areas with electrical devices
such as home entertainment systems, white goods and battery chargers, where
possible, as these can potentially affect transmission speeds.
Power cycle the adapters
If the Data lights don’t come on when your Power Line Adapters are turned on,
you can try to power cycle the adapters by turning them off for 10 seconds, before
switching back on.
Note
If you purchased your Power Line
Adapters from a retailer, they may
look different to the ones shown
in this guide. Different brands of
Power Line Adapters typically work
in a similar way. However, if you can’t
follow the troubleshooting steps in this
guide because you have a different
model of Power Line Adapter, see the
manufacturer info for your brand and
model of adapter.