User's Manual

Rockey501 Dual-Interface Reader User’s Guide
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Feitian Technologies Co., Ltd.
Website: www.FTsafe.com
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6.9 USB cannot be recognized
Failure: The USB cannot be recognized.
Troubleshooting: Do not use the reader with a notebook computer. Replace the USB cable.
6.10 Contactless card does not work normally
Failure: The contactless card does not work normally.
Troubleshooting:
1) Keep metal objects out of the 30cm radius of the card. Or, the signal can be interrupted by
electromagnetic wave.
2) Check if the RF field has been opened in the application. The feature is controlled by special functions.
3) Check if an appropriate protocol has been selected. For example, Mifare is not suitable for the ISO14443
card.
4) Insufficient card sensing distance: if this is the case for only a few cards, replace the cards; if this is the case
for all of the cards, a hardware failure may have occurred.
6.11 Data returned from IC card is not the data expected
Failure: The data returned from the IC card is not the data that is expected.
Troubleshooting: Normally, the data returned from the IC card is standard data. The reader is only a channel,
which does nothing to the data. You need to know the IC card specification and IC card data in depth. For
example, some data is intermediate data and you need to know that. Generally, it is correct that the reader
returns “9000”, “61 xx”, or “6C xx”.