User's Manual

Rockey501 Dual-Interface Reader User’s Guide
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Feitian Technologies Co., Ltd.
Website: www.FTsafe.com
14
Chapter 6. Problems & Troubleshooting
6.1 The indicator of the reader is off
Failure: The device is not powered up properly.
Troubleshooting: Connect the reader to a different USB port of the host; or check the connection cable.
6.2 “No connection” is shown after double-clicking the Demo software
Failure: Double-click RK501DEMOV2.exe. “No connection” is displayed.
Troubleshooting: Check if the device has been powered up and connected properly. Run the software again.
6.3 “No Rockey501 device found” is displayed after double-clicking the
update software
Failure: Double-click Rk501UpDevV2.exe. “No Rockey501 found” is displayed.
Troubleshooting: Check if the device has been connected properly and then update again.
6.4 Firmware update failed
Failure: Firmware update failed.
Troubleshooting: After updating the UID, you need to remove the reader and attach it again.
6.5 The contactless card can be sensed remotely but not nearly
Failure: The contactless card can be sensed by the reader remotely. But it cannot be sensed nearby the reader.
Troubleshooting: Make changes to MFRC531 register parameters.
6.6 Power-up reset failed
Failure: The power-up reset failed.
Troubleshooting:
1) contact card: for large slot, the contact of the card should be placed downwards; for small slot, check if the
orientation of the card is proper. If the card has been inserted properly, check if the communication with the
reader is correct. You can try the buzzer. If the communication is also proper, check if the power-up voltage is