Instruction Manual

16
Problem Cause Solution
No picture, no sound HDMI handshake incomplete Briefly disconnect the external
player from the power supply
and then restart it.
HDMI cable too long or not
suitable
Use a shorter or better HDMI
cable
No picture when I set 4K on
the player
HDMI cable too long or not
suitable
Use a shorter or better HDMI
cable
Display does not support 4K Select Full HD
Wrong colors on secondary
display
Main display uses Dolby Vision Switch off Dolby Vision on the
external player
Player provides RGB signal Set both displays the same
(RGB limited / unlimited)
4K, Dolby Vision, HDR10+ or
3D not possible
One of the two displays does
not support it
Connect main display to output
A and select EDID-COPY mode
No sound from external player
via soundbar
eARC is inactive on the switch Activate eARC
Soundbar does not support
audio format
Select another audio format on
the source player, e.g. Dolby
Digital
HDMI cable not suitable Use a fully wired HDMI cable
No sound from TV (HDMI-ARC)
via soundbar
Wrong connection selected Connect TV to output A, select
input 1 on the switch
Soundbar and TV do not switch
on/off automatically
No HDMI-CEC pass on matrix
switch
Function not possible
No volume control of the
soundbar
Control must be configured Set universal control on the
external player or TV set
No Dolby Atmos sound, only
Dolby Digital Plus
Wrong audio track selected Select Atmos soundtrack (usu-
ally English)
HD video version of the provider
has no Atmos sound
Use 4K display and play 4K film
version
Troubleshooting