User's Manual

Maintaining the device
42
Table 2 Troubleshooting
Problem Possible cause Recommended action
Compartment door
opened is displayed
in the interface.
The compartment
door is opened.
1. Close the compartment
door again.
2. If the problem persists,
contact the technical
support.
The sampling
needle bumps into
the post-loading
plate and bends
during operation.
Position settings are
improper.
Contact the technical
support to set the position.
Bubbles exist in the
fluidics lines of the
flow cell.
A small number
of bubbles exist
in the fluidics line
of the flow cell
when aspirating the
reagent.
1. After loading, press the
flow cell attachment
button to release the flow
cell.
2. Check whether the
sealing ring is installed
evenly. If not, re-install
the sealing ring.
3. If the problem persists,
contact the technical
support.
The flow cell cannot
be attached to the
flow cell stage.
z
The flow cell
attachment
button is not
pressed.
z
Dust, debris or
damage might
be present on
the flow cell
stage.
1. Check whether the flow
cell attachment button is
pressed.
2. Check the flow cell
stage for dust, debris or
damage. Clean the flow
cell stage. For details,
refer to Maintaining the
flow cell stage on Page
39 .
3. If the problem persists,
contact the technical
support.