User manual

2.5.2016 products产品:tpc触摸电脑:tpc_kiosk_series:manual_en[faytechWiki]
https://faytechnas.noip.org:8081/dokuwiki/products%E4%BA%A7%E5%93%81:tpc%E8%A7%A6%E6%91%B8%E7%94%B5%E8%84%91:tpc_kiosk_s…
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questions before contacting us – you will usually find an answer to your question. If there is a defect you
can request an RMA number (Return Merchandise Authorization) at [e-mail] or via fax at
[phone] (Chinese fax-number).
Please attach in the contact e-mail/fax your invoice and what problems you are experiencing. In reply, you
will receive an e-mail/fax with your RMA number and additional information. For accessories like cables,
adapters or power supplies which are not working, we can usually send you a replacement before receiving
the damaged goods. For a defective product, we try to check and solve the problem within 3 days after
receipt. Make sure that shipping has been paid before sending goods back to us. We do not accept postage
due packages at our service centers. Anything received with postage due will be returned to you without any
testing or resolution. Within the first 30 days after you buy a new faytech product, we will refund your
shipping costs for returned products. For the rest of the warranty period, we will pay the shipping costs for
any repaired or replaced items that we ship back to you.
For support outside of China, we work with local representatives / local service partners together who may
work on our behalf in our name. On request, more information can be obtained at the above contact
information.