Manual

PDF
AdobeAcrobatReader
DOC
MicrosoftWord
XLS
MicrosoftExcel
JPEG
InternetExplorer*
GIF
InternetExplorer*
HTML
InternetExplorer
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*Thesefiletypesneedmanualconfigurationtofunctionproperly.
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Other applications will work, provided they support the “printto” action. See below for more information              
aboutthe“printto”action.
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2.6.6.4TroubleshootingConversionErrors
The following graphic gives a conceptual overview of the document conversion process. This document             
will describe each step in the conversion process, how to test each step, and how to correct errors                 
encountered.
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IMPORTANT: Verify Log On Account These troubleshooting steps must be performed as the same             
WindowsuserthatNETSatisFAXtionrunsas.
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In order to determine which account the fax server service is running as, go to Start ⇨ Control Panel ⇨                   
Administrative Tools ⇨ Services. Find the NET SatisFAXtion service and doubleclick it. Go to the Log On                
tab.TheuserlistedunderThisaccountistheuseryoumustloginastoperformanytroubleshooting.
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DetermineFileTypesSubmitted
It is important to understand which file types are being submitted to the server to be converted.                
Get a copy of all files the user is submitting. If they are submitting faxes via email, be aware                  
thatallimagesandbackgroundswillalsobeseenbytheserverasattachmentstobeconverted.
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Determinewhichattachmentsarefailing:
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● First submit a fax with just “test” in the body. Remove all signatures, backgrounds, etc.              
from the message. If this fails, the issue is with cover sheet conversion. Cover sheets              
areRTFfiles.
● If just a cover sheet succeeds, then the issue is with one of the files being submitted.                
Trytofaxeachone,oneatatime.Thiswillletyounarrowdownwhatfiletypeisfailing.
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CallApplication’s‘PrintTo’Action
Next, NET SatisFAXtion calls the “printto” function, instructing the application to print the            
document to the “NET SatisFAXtion Document Conversion” printer. This can be manually           
replicatedbydragginganddroppingyourfileontoaprinter.
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1. Openthefolderthatcontainsyourfile,orputthefileonthedesktop.
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2. ClickStart⇨PrintersandFaxestoopenthatfolder.
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3. Choose a printer. Ideally, use a real printer if you have one installed, otherwise the NET               
SatisFAXtion Document Conversion printer will work. Be aware that printing to the NET            
SatisFAXtion Document Conversion printer will give you an error message indicating          
"OnlyNETSatisFAXtionisallowedtoprinttothisprinter."Thisiscorrectbehavior.
4. Drag and drop your file onto the printer's icon. This will call the “printto” action on the                
file.
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This should cause the document to print on the printer you dropped it onto. You will see the                 
followingthingshappen:
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1. Theapplicationthathandlesthefiletypewillopen.
2. Theapplicationwillopenthefile.
3. Theapplicationwillprint.
4. Theapplicationwillclosethefile.
5. Theapplicationmayormaynotcloseafterwards.
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Make sure that there are no dialog boxes or other prompts that require user intervention. If the                
ProprietaryFaxBack,Inc.2014 65