NET SatisFAXtion 8.7 Manual TM Carrier Edition Enterprise Edition Small Business Edition Copyright © 2012 FaxBack, Inc. All rights reserved. Version 2012-01-20 Rev.
NET SatisFAXtion 8.7 Manual – 2 Table of Contents 1 Introduction 6 2.1 How Faxes Flow Through the System ............18 1.1 About This Guide...............................................6 2.1.1 Queues................................................................................18 2.1.2 Outbound Faxes..................................................................18 2.1.3 Inbound Faxes.....................................................................18 1.2 Additional Documentation............
NET SatisFAXtion 8.7 Manual – 2.4.5.3 Deleting a User........................................................35 2.4.6 Creating, Modifying and Deleting Groups..........................35 2.4.6.1 Creating a Group.....................................................35 2.4.6.2 Modifying a Group...................................................35 2.4.6.3 Deleting a Group.....................................................36 2.4.6.4 Adding a User to a Group........................................36 2.4.6.
NET SatisFAXtion 8.7 Manual – 2.7.2 Basic Reporting...................................................................94 2.7.3 Usage Graphs.....................................................................95 2.7.4 SQL Database Structure.....................................................95 2.7.4.1 Table Columns.........................................................95 2.8 Billing Codes....................................................98 2.8.1 User Billing Codes.....................................
– NET SatisFAXtion 8.7 Manual 5 3.2.4.4 Office Addin..........................................................154 3.2.5 Office Integration.............................................................155 3.2.6 Previewing Outbound Faxes.............................................155 3.2.7 Inbound Fax Notification..................................................156 3.2.8 Managing Cover Sheet Templates....................................156 3.2.9 Scheduling Faxes............................................
NET SatisFAXtion 8.7 Manual 1 – Introduction 1 Introduction Congratulations on your purchase of NET SatisFAXtion from FaxBack, Inc. Many years of effort have gone into developing a system that will give you the functionality you desire today and a platform that can accommodate your growing needs in the years to come. 1.1 About This Guide This manual is written for the person whose responsibility it is to install and maintain the fax server and network software.
NET SatisFAXtion 8.7 Manual 1 – Introduction Note: Windows 2000 and Windows Vista are not supported operating systems for the NET SatisFAXtion server. Client software is supported on Vista Business, Enterprise and Ultimate. Domain Controllers: Do not attempt to install NET SatisFAXtion on a domain controller. Microsoft does not support SQL Server 2005 Express on a domain controller and it is required for NET SatisFAXtion to operate.
NET SatisFAXtion 8.7 Manual 1 – Introduction In order to more fully understand these three components, it is necessary to answer several questions: 1.
NET SatisFAXtion 8.7 Manual 1 – Introduction istrator to manage multiple fax servers in multiple domains from a single workstation. Typically, faxes will be created by users using either client software such as the FaxOut Client Suite or Microsoft Fax or an e-mail gateway which allows you to send faxes from Microsoft Exchange, Lotus Notes or SMTP-based mail systems (figure 2.2). In some instances, your configuration may include a combination of client-based and email-based solutions.
NET SatisFAXtion 8.7 Manual 1 – Introduction will handle routing, monitoring port activity, adding/changing/deleting users and groups, reporting, etc. Depending on the password rights associated with each network user, NET SatisFAXtion offers different levels of administrative control. Thus, network administrators can provide department heads and MIS managers with a view of fax server activity or reporting functions without actually granting the rights to change system parameters or user information. 1.5.
NET SatisFAXtion 8.7 Manual 1 – Introduction 1.6 • Lotus Notes: Send, receive, manage and track faxes right from Lotus Notes. • SMTP/POP3 Internet Mail Clients: Fax-enable GroupWise, Microsoft Mail, Netscape Mail or any SMTP/POP3 Internet Mail client. Training and Professional Services We offer a number of additional services to help you get the most out of your NET SatisFAXtion fax server. Contact your sales rep for details and pricing.
NET SatisFAXtion 8.7 Manual 1 – Introduction Custom Professional Programming Services 1.6.4 Professional services for customized fax features/functionality. Requires scope call and custom quote by Professional Services Engineer. 1.7 Technical Support 1.7.1 1.7.1.1 Support Plans Included 30-day Support Plan For new customers and trialware evaluations and includes email, fax and telephone software support.
NET SatisFAXtion 8.7 Manual 1 – Introduction 1.8 • Expedited 24×7 support, 365 days a year including holidays. • After business hours and holidays receive a call back from a support engineer within 30 minutes • For new and renewing support customers: Around-the-clock 24×7 Support is invoiced at 25% of the total current list price of the software products purchased Product Key Your server’s product key determines what features are available.
NET SatisFAXtion 8.7 Manual 1 – Introduction API: Enables use of any of FaxBack’s Application Programming Interface, used for custom software integration. PCL: Not used. ConsensualFax: Enables use with the FaxBack Fax-on-Demand IVR product with the Consensual Fax module. IPFax: Enables use of the IPFax Voice over IP driver. 1.9 Software Updates A current support agreement also comes with free updates. You can download any supported version of NET SatisFAXtion from our web site: http://faxback.
1 – Introduction 1.11.1.2 NET SatisFAXtion 8.7 Manual AudioCodes TrunkPack series AudioCodes TrunkPack 260: 1, 2, 4 and 8-span T1/PRI. Internal full length uPCI card. 1.11.1.3 AudioCodes Mediant series Mediant 800: Fixed-layout (non-modular). Available with 1 T1/PRI, 8 FXO ports, 4 FXS and 4 FXO ports, or 8 FXS ports. 1U rack gateway. Optionally available with onboard OSN server module to host the NET SatisFAXtion server or Fax Machine Integration Server.
1 – Introduction NET SatisFAXtion 8.7 Manual TruFax 200: uPCI 2-port loop start fax board, uPCI card 1.11.3.
1 – Introduction NET SatisFAXtion 8.7 Manual Diva Server PRI/E1/T1-8: 8-port v.34 Fax board with on-board T1/PRI interface, full length uPCI card 1.11.4 Mainpine, Ltd. Note: These devices are supported on 32-bit operating systems only. 1.11.4.1 Rockforce Series Analog Fax Boards Rockforce DUO+ Analog PCI Card Rockforce QUATRO+ Analog PCI Card Rockforce OCTO+ Analog PCI Card 1.11.4.
2 – Server Administration 2 NET SatisFAXtion 8.7 Manual Server Administration 2.1 2.1.1 How Faxes Flow Through the System Queues There are four important queues in NET SatisFAXtion. Any fax that is processed by the server is stored in one or more queues. The fax server’s queues should stay relatively empty. If the queues grow in size over time, it can be an an indication that something misconfigured. Scheduled Queue: This queue stores outbound faxes waiting to be sent.
2 – Server Administration 2.2 NET SatisFAXtion 8.7 Manual Fax Devices The term “fax device” is used to refer to the means by which the NET SatisFAXtion fax server sends or receives faxes from other fax machines or fax servers. The “fax device” can be a traditional PCI fax card, an on-site Voice over IP media gateway, or even a SIP provider used over the open Internet. The Re-Detect Fax Devices utility allows you to add and remove fax devices and change the number of ports allocated to each device.
2 – Server Administration NET SatisFAXtion 8.
NET SatisFAXtion 8.7 Manual 2 – Server Administration Illustration 2.2.1.1#1: Change Server Settings – Fax Hardware Settings Select a port, and you can enable and disable send and receive capabilities using the Allow port to... Send Faxes, Receive Faxes checkboxes at the bottom of the window. 2.2.1.1.1 Brooktrout TR1034 Configured ports on Brooktrout TR1034 cards (and recent models of TruFax 100 and 200 cards) will not show up in Change Server Settings. Configuration must be done in the registry.
2 – Server Administration 2.2.1.2 NET SatisFAXtion 8.7 Manual CSID and TSID Called Subscriber Identifier (CSID) and Transmit Subscriber Identifier (TSID) are how the fax server and other fax machines identify each other. When a fax is sent or received, one of the first things that happens is the called fax sends its CSID, and then the calling fax sends its TSID. NET SatisFAXtion records the other fax device’s CSID in its transaction log.
2 – Server Administration 2.2.1.3 NET SatisFAXtion 8.7 Manual Fax Speed Fax speed is controlled by three things: the maximum speed the sender supports, the maximum speed the receiver supports, and what speed the phone lines and telephone network can support. The lowest of these three speeds will be used. For example, if the sender supports speeds up to 14,400, the receiver supports speeds up to 12,000, but the line can only support 9600, the fax will be sent at 9600.
2 – Server Administration NET SatisFAXtion 8.7 Manual Voice over IP (VoIP) is a general term for placing telephone calls over data networks. The NET SatisFAXtion fax server uses Session Initiation Protocol (SIP) and T.38 (International Telecommunication Union publication T.38) protocol to set up calls, and to transmit fax data respectively. 2.2.2.1 A Note on Fax Server Ports versus Media Gateway Ports The ports you see in NET SatisFAXtion are “virtual” ports.
2 – Server Administration 2.2.2.2.1 NET SatisFAXtion 8.7 Manual New AudioCodes MediaPack MP114 or MP118 Gateway Run Re-Detect Fax Devices from the Start menu. Select the AudioCodes VoIP Gateways option to automatically configure the MediaPack gateway for you. Please refer to NET SatisFAXtion MediaPack Install online at http://www.faxback.com/docs. 2.2.2.2.2 AudioCodes or Cisco Media Gateway On Local Subnet Run Re-Detect Fax Devices from the start menu.
2 – Server Administration NET SatisFAXtion 8.7 Manual Please note that the media gateway must support SIP and T.38 protocols, and must initiate T.38 on detection of fax tone for outbound faxes. (For inbound faxes, NET SatisFAXtion will initiate T.38.) 2.2.2.2.4 SIP Trunk Provider If you are using a SIP provider, click on the Show Advanced Settings link to enable manual configuration. For providers that do not require authentication or registration (i.e.
2 – Server Administration NET SatisFAXtion 8.7 Manual This will set the registry key [HKLM\Software\FaxBack\IP_FAX] local_ip_address which indicates the IP address to use for SIP communication. 2.2.3 Class 1 / Class 2 Most internal and external serial modems use the Class 1 or Class 2 command set. 2.2.3.1 Configuring NET SatisFAXtion to use a Class 1 or Class 2 device NET SatisFAXtion can use most Class 1 or Class 2 fax modems to send and receive faxes.
2 – Server Administration NET SatisFAXtion 8.7 Manual Please see the NET SatisFAXtion 8.7 Brooktrout Hardware Installation Guide online at http://www.faxback.com/docs for detailed instructions on installing NET SatisFAXtion with TR1034 hardware. 2.2.6 Dialogic Eicon Diva Server Dialogic Eicon Diva Server cards are supported by NET SatisFAXtion as a Class 1 device. See the NET SatisFAXtion 8.7 Server Installation Guide - New Install online at http://www.faxback.
NET SatisFAXtion 8.7 Manual 2 – Server Administration 2.3 Services and Monitoring 2.3.1 Service Account Permissions Some services need to run as an Administrator user. A local or domain account may be used so long as it has local Administrator rights. If the user account has insufficient rights, the service will fail to load with the error “Bad open ring 0 / kernel mode driver.
2 – Server Administration NET SatisFAXtion 8.7 Manual ured for the service account and visible in the account’s Printers and Faxes folder. 2.3.2 NET SatisFAXtion Service Service Name: NET SatisFAXtion (mloader) Must run as an Administrator user. 2.3.2.1 Starting and Stopping NET SatisFAXtion Manually starting and stopping the NET SatisFAXtion service is rarely needed because all configuration utilities will restart the service if needed.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.3.2.2#1: Change Server Settings, General Tab You will be prompted to unload the fax server. Click the OK button. The fax server will now unload. You will be prompted to reload the fax server. Click the OK button. The fax server will now load as an application. Reload the Email Gateway, if one was stopped. 2.3.3 Email Gateway Service Service Name: NET SatisFAXtion Email Gateway (NSEmailGatewayService) Runs as Local System.
2 – Server Administration NET SatisFAXtion 8.7 Manual Finally you can start or stop the service from the Services control panel, though this method is not as user-friendly as the others. In particular you will not receive any feedback to know when the SMTP Gateway has finished loading all modules and is ready to send and receive emails. 2.3.4 NET SatisFAXtion Service Monitor Service Name: NET SatisFAXtion Service Monitor (NS700ServiceMonitor) Runs as Local System. 2.3.
2 – Server Administration 2.4 NET SatisFAXtion 8.7 Manual Managing Users and Groups The primary means of managing users is through the Administration program. It allows you to interactively create, modify and delete users and groups. Administration can also import users from Active Directory or Lightweight Directory Access Protocol (LDAP). The Userlist Import/Export program allows you to export the entire user list and groups to an XML file, and import users and groups from XML as well. 2.4.
2 – Server Administration NET SatisFAXtion 8.7 Manual Enable Autoforwarding: Enable/disable autoforwarding. Autoforward to: The user to forward all faxes to. This user will no longer receive any faxes, they will all go to that user. Advanced Routing Line: Route all faxes received on this line to this user. Identifier: Route all faxes received with this DID to this user. 2.4.2.3 Cover Sheet Current Default Template: Outbound faxes will use this cover sheet.
2 – Server Administration 2.4.4 NET SatisFAXtion 8.7 Manual Built In Users and Groups Supervisor: The default Supervisor level user. This user does not have a password by default. Postmaster: The default Router level user. This user does not have a password by default. Any unrouted inbound faxes and any email bounce messages will be received by Postmaster. 2.4.4.1 System Users System users are needed for various server functionality.
2 – Server Administration 2.4.5.1 NET SatisFAXtion 8.7 Manual Creating a User From the User Administration section, click on the User ⇨ Add User menu. A blank Add User window will appear. See above for a description of each property. Click Add when you have the necessary information entered. At a minimum, you must have a User Name in order to create the user. 2.4.5.2 Modifying a User A user can be modified by right-clicking the user name and clicking Modify User...
2 – Server Administration 2.4.6.3 NET SatisFAXtion 8.7 Manual Deleting a Group A group can be deleted by right-clicking the group name and clicking Delete Group or by selecting the group and clicking on the User ⇨ Modify Group menu. Deleting a group cannot be undone, the group will have to be recreated. In order to delete a group it must not contain any group members. Remove all users from the group before deleting the group. 2.4.6.
2 – Server Administration NET SatisFAXtion 8.7 Manual User Management section, select Reject attempts to send faxes if a fax user account does not exist. 2.4.8 2.4.8.1 Importing Users Active Directory From the Administration program it is possible to import users from Active Directory. Please note that it will only import user names and email addresses. Other information such as routing identifiers (DNIS), passwords and groups will not be imported.
2 – Server Administration NET SatisFAXtion 8.7 Manual If the user running the Administration program is a domain administrator, select the first option to “connect to the same domain as the currently logged on user.” Otherwise, select the second option “connect using the following,” and provide a domain, user name, and corresponding password. Click Next. The import wizard will default to the CN=Users OU. To select a different OU, click the Browse button. Otherwise, click Import.
2 – Server Administration NET SatisFAXtion 8.7 Manual Use this to navigate to the correct OU. When you have found the OU needed, simply close the window by clicking the X close button at the top right of the window. You will be taken back to the import wizard, and the path will be updated. Click Import on that screen. When you click Import, the import wizard will retrieve all users in the selected OU. You may disable the importing of certain users by clicking on it.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. The import wizard is now ready to import your users. Click Finish. The import wizard will now begin importing users. If there are any errors, they will be displayed on this screen. When the process is complete, the Finish button will become Close.
2 – Server Administration 2.4.8.2 NET SatisFAXtion 8.7 Manual Excel Spreadsheet Using the User List Import/Export utility it is possible to import users (but not groups) from an Excel 2003 XML Spreadsheet format file. To import groups also, use XML import, below.
2 – Server Administration NET SatisFAXtion 8.7 Manual PB_FIRST_NAME PB_MIDDLE_NAME PB_LAST_NAME Each row after the first will define a user. The column names in bold above are required fields. The columns are defined as follows: USER_NAME : Required. The name this user uses to log in to the fax server. UG_UNIQUE_ID : Export only; this column will be discarded on import. The internal unique identifier used for this user. USER_FULLNAME : The name of this user.
2 – Server Administration NET SatisFAXtion 8.7 Manual USER_MESSAGE_PREVIEW : Corresponds to the “Allow this e-mail user to preview faxes before they are sent” checkbox in Administration. Postpone all faxes this user sends, to allow their preview with the FaxOut Client Suite. USER_SHORT_NAME : Not used. PB_FIRST_NAME : User’s first name. PB_MIDDLE_NAME : User’s middle name. PB_LAST_NAME : User’s last name. Once the spreadsheet is created, save it in Excel 2003 XML Spreadsheet format.
2 – Server Administration NET SatisFAXtion 8.7 Manual Only Supervisor or Routers level users are allowed to use the User List Import & Export program. Click the Open button, find and open the spreadsheet. The main window will display the users found in the spreadsheet. Finally, click the Upload button to send the users to the server. When the upload is complete, the entire user list will be downloaded and displayed in the main window. 2.4.8.
2 – Server Administration NET SatisFAXtion 8.
2 – Server Administration NET SatisFAXtion 8.7 Manual RR_ALL_TO_USER: When round-robin routing is enabled, also send an additional copy to this user. GROUP_AUTO_ADD_PASSWORD: Not used. GROUP_AUTO_ADD_AT_LOGON: Not used. UG_REQUIRE_CHANGE_PASSWORD: Not used. 2.4.9 Exporting Users Exporting users is accomplished using the User List Import & Export program. Run User List Import Export from the Start menu under Programs ⇨ NET SatisFAXtion ⇨ User List Import & Export.
2 – Server Administration NET SatisFAXtion 8.7 Manual Only Supervisor or Routers level users are allowed to use the User List Import & Export program. Click the Download button to retrieve the user list from the server. Once the user list is downloaded, it can be saved from the Save menu. Two output formats are supported: Excel 2003 XML Spreadsheet and native XML. Both formats can be saved and later re-imported. 2.4.9.
2 – Server Administration NET SatisFAXtion 8.7 Manual [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\ICANFax] "validation_dll"="c:\program files\net satisfaxtion\casdrive.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\CASDrive] "PerUserTSID"="1" 2.4.10.2 ANI ANI (Caller ID) can be set per user using these settings. If not set, faxes sent by the user will use the global ANI setting.
2 – Server Administration NET SatisFAXtion 8.7 Manual To enable this variable, the following registry change must be made: [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\CASPost] "per_user_options"="1" Should you wish to override the default subject line of these emails, set the following registry key: [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\CASDrive] "NtfSubject"="A fax you sent" 2.4.10.5 User Database Users and groups are stored in .FBF files in the NET SatisFAXtion program directory. GroupMembers.fbf Groups.
2 – Server Administration 2.5 NET SatisFAXtion 8.7 Manual Inbound Faxes When the fax server receives a fax, it stores it in the Inbox (Receive Queue). From there it will be routed to clients based on information received with the fax such as which physical fax port it was received on (line routing) or the dialed phone number (DID routing).
2 – Server Administration 2.5.1.2 NET SatisFAXtion 8.7 Manual Line Routing Note that line routing is only possible using Brooktrout analog boards, Mainpine and Class 1/Class 2 modems. It is not used with PRI/T1 or VoIP fax devices. AudioCodes MediaPacks can emulate line routing with DID numbers per port. See 2.5.1.7.1.1 Emulating Line Routing for details. Line routing is used when each physical phone line attached to your fax hardware has a unique phone number.
2 – Server Administration NET SatisFAXtion 8.7 Manual exact four digits. If you are getting ten digits from a PRI, enter those exact ten digits. When troubleshooting DID routing, remember that any fax that is not routed will be sent to the Postmaster user. Check there, and look for the DID column, that will show the exact digits NET SatisFAXtion received. If that column is blank, then no DID digits were received. 2.5.1.3.
2 – Server Administration 2.5.1.4 NET SatisFAXtion 8.7 Manual CSID Routing Prone to failure. Disabled by default. To enable: [HKLM\Software\FaxBack\CasDrive] "RouteOnCsid" = "1" 2.5.1.5 Caller ID / ANI Routing Prone to failure. Disabled by default. To enable: [HKLM\Software\FaxBack\CasDrive] "RouteOnAniCallerId" = "1" 2.5.1.6 T.30 Subaddress Routing The T.30 fax specification allows an additional identifier to be specified by the sender for routing purposes.
2 – Server Administration NET SatisFAXtion 8.7 Manual Port 1: 1000 Port 2: 1001 Port 3: 1002 Port 4: 1003 Port 5: 1004 Port 6: 1005 Port 7: 1006 Port 8: 1007 The phone numbers typically configured on a Mediant 1000 are slightly different. Note that Mediant 1000s often have customized configuration and so the following does not necessarily reflect your Mediant’s configuration.
2 – Server Administration 2.5.1.8 NET SatisFAXtion 8.7 Manual Enabling DTMF Collection Each type of fax device has its own method for enabling DTMF collection. Refer to the section specific to your device. 2.5.1.8.1 AudioCodes MediaPack MP114 / MP118 In order to enable DTMF collection for AudioCodes MediaPack gateways, a simple configuration change must be made. Log in to the MediaPack’s web interface. The default user name is “Admin” and password is “Admin.
2 – Server Administration 2.5.1.8.4 NET SatisFAXtion 8.7 Manual Mainpine Rockforce / IQ Express Use the DTMF Setup utility to enable DTMF collection. DTMF Setup can be found in Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Extended Server Settings. Click Fax Port Settings, then Launch DTMF Setup. Set the number of DTMF Tones your phone switch is passing. Commonly this is the last 4 digits of the DID numbers assigned to your inbound fax users.
2 – Server Administration NET SatisFAXtion 8.7 Manual To assign a DID to a user, run the Administration program and log in. Go to the User Administration section using the View ⇨ User Administration menu. Select the user you wish to route to, right-click on it and select Modify User. Change to the Routing tab. In the Identifier box, enter the DID string you wish to route to this user.
2 – Server Administration 2.5.2.2.1 NET SatisFAXtion 8.7 Manual Round Robin Routing Round robin routing enables inbound faxes to be distributed amongst the group’s members instead of every fax going to every user. The users will be cycled through from top to bottom. You can optionally select a user to always get all messages for this group. This user need not be a group member, and the user will always get its own copy of the fax. By default only logged on users are routed to.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.5.3.1#1: Adding a user with an SMTPPost routing address Illustration 2.5.3.1#2: Adding a user with an email routing address The email gateway will pick up the fax, then send it as an email to the configured mail server. The mail server will then relay the fax to the user’s email inbox. 2.5.3.
2 – Server Administration NET SatisFAXtion 8.7 Manual fax server and retrieves the faxes. Note that old unclaimed faxes will not be aged out, they will remain on the server until claimed. 2.5.3.3 Fax Machine Integration Server When a user does not have a Routing Address, the fax will be delivered to that user, but remain in the fax server’s Inbox until FMIS connects to the fax server and retrieves the faxes. Since FMIS polls the fax server frequently, faxes should be moved to FMIS in less than a minute.
2 – Server Administration 2.5.4.1 NET SatisFAXtion 8.7 Manual Configuring Export The Fax Export module is configured from the Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Configure Export utility. By default, export is not enabled, and the Everyone entry overrides all others. To configure per-user export, uncheck the Override all other users checkbox. Export Sent Faxes: To export sent faxes, check the Export Sent Faxes checkbox and enter a path to the folder.
2 – Server Administration NET SatisFAXtion 8.7 Manual Microsoft Fax, etc). This will prevent the exported faxes from accumulating in the queue. Essentially, this makes the user an “export-only” user. Override all other users: Only an option for the “Everyone” entry, this will disable all per-user settings. 2.5.4.2 Global vs. Per-User Export Export can be configured both with a global export configuration, and multiple per-user configurations.
2 – Server Administration NET SatisFAXtion 8.
2 – Server Administration NET SatisFAXtion 8.7 Manual y – two-digit year yy – two-digit year (zero padded) yyy – three digit year (zero padded) yyyy – four-digit year (zero padded) z – time zone hours offset from UTC zz – time zone hours offset from UTC (zero padded) 2.5.4.5 Information TXT/XML File The fax server can create a text or xml file containing the meta-information about the fax. This setting is global. To enable it, go to the Options tab and check the Save fax details with image checkbox.
2 – Server Administration 2.5.4.5.1.1 NET SatisFAXtion 8.7 Manual Disable Legacy Export Unload the NET SatisFAXtion server and email gateway, if any. Modify the registry. Remove UseLegacyLogAndExport from HKLM\Software\FaxBack. Remove ScriptR.dll from the HKLM\Software\FaxBack\WLoader\Load7 key. Load the NET SatisFAXtion server and email gateway, if any. 2.5.4.5.1.2 Publish Export Workflows From a command prompt, cd to C:\Program Files\NET SatisFAXtion. Run the following command: WorkflowDesigner.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.5.5.1#1: Letter and Legal Printer Selection The Settings tab configures whether Autoprint prints inbound faxes, outbound faxes or both. Autoprint can also print just the first page of the fax rather than all pages. Illustration 2.5.5.1#2: Autoprint Settings It is also possible to pause Autoprinting from this tab. 2.5.5.2 Group Autoprint Autoprint can also be configured for a particular group rather than globally.
2 – Server Administration NET SatisFAXtion 8.7 Manual To configure global Autoprint, run the Administration program and log in. Click on the View ⇨ User Administration menu. Right-click a group and choose Modify Group. On the right side is an Autoprint button. Illustration 2.5.5.2#1: Configuring Group Autoprint The first two tabs allow selection of the printer to use for letter and legal page size faxes.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.5.5.2#3: Autoprint Settings 2.5.5.3 Autoprint everything that comes in on a line Create a group and add a user to it. On the group’s Routing tab, mark the lines to be Autoprinted. Note that the user added to the group still gets its own copy of the fax, and should be routed off of the fax server to either an email address or to a Microsoft Fax client. 2.5.5.
2 – Server Administration 2.6 NET SatisFAXtion 8.7 Manual Outbound Faxes 2.6.1 Errors and Retries When NET SatisFAXtion tries to send a fax and gets an error one of two things happen. Either the error is retryable and the fax moves to the Scheduled Queue to wait to retry, or the error is non-retryable and gets sent back to the sender. Retryable errors are those errors that are generally intermittent and another attempt at faxing may go through. For example, “busy” and “no answer” errors are retryable.
NET SatisFAXtion 8.7 Manual 2 – Server Administration Illustration 2.6.1.2#1: Fax Hardware Settings, General Tab 2.6.1.2 Intelligent Retry “Intelligent Retry” is a method that resumes a partially successful fax from where it left off. If a fax fails in the middle, on a retry the first page will be resent (usually the cover sheet), and then the remaining pages will be sent. This prevents re-sending of successful pages and reduces the call time of the retries.
NET SatisFAXtion 8.7 Manual 2 – Server Administration 72 The exact error codes that are retried are driver-specific. See the appropriate section in 4.1 Error Code Reference for a list of all error codes and whether they are retryable. 2.6.1.5 Customizing Retryable Errors In some environments, certain errors are actually retryable when normally they are not, and vice versa.
2 – Server Administration NET SatisFAXtion 8.7 Manual 73 There are three common dialing rule configurations that have step-by-step guides in this manual. They are: • 7 digit local / 11 digit long distance dialing: This is the traditional dialing scheme. Local calls are just seven digits (e.g. 555-0123), and long distance is 1 + Area Code + Number (e.g. 1-800-555-0123). • 10 digit local / 11 digit long distance: Some areas require local calls to have the Area Code + Number, but without a “1” (e.g.
2 – Server Administration 2.6.3.1 NET SatisFAXtion 8.7 Manual 74 Starting the Validation Editor There are two ways to get to the Validation Editor. • Via the Windows Start menu choose the menu item NET SatisFAXtion ⇨ Validation Editor • Via the Administration program choose the menu item Tools ⇨ Validation Editor. A dialog similar to the one below appears: Illustration 2.6.3.2#1: Validation Editor main window 2.6.3.2 Adding a Validation Rule 1. In the open Validation Editor, click the Add button.
2 – Server Administration NET SatisFAXtion 8.7 Manual 2. Using the guide above, decide what type of rule to add, select it in the list, and then click OK. 3. Even though each of the rule-types has a different function, their dialogs all have a similar format. Pictured is the Dial Rule dialog. Illustration 2.6.3.
2 – Server Administration NET SatisFAXtion 8.7 Manual For example, in the Block Rule dialog, if you wish to block the number ‘5035551212’, you need to check the checkbox in order to block fax numbers submitted with the format ‘503,5551212’, for example. Note that there are cases in which you would want to leave a comma in the number, as it indicates a pause in the dialing sequence. Below is an example of a common Block rule: Illustration 2.6.3.2#4: Validation – Block Rule Example To delete a rule: 1.
NET SatisFAXtion 8.7 Manual 2 – Server Administration 2.6.3.3 Testing Validation Rules Illustration 2.6.3.3#1: Validation – Testing Address Validation 2.6.3.4 1. In the Validation Editor dialog, click the Validate button. The dialog shown below appears. 2. Enter a number in the field provided. You can either type the number using your keyboard or click numbers on the dialog’s number pad. 3. Click the Validate button. Note the feedback in the Results area to the right. 4.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.6.3.4#1: Validation – Trim Local Area Code Example Rule Select that rule, the click the Modify button to the right.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.6.3.4#2: Validation – Editing Trim Local Area Code Next, remove the example “999292,” “99614,” and “999665” prefixes by selecting each one and clicking the Remove button at the bottom. Enter your local area code in the “Number” field below, and click the Add button.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.6.3.4#3: Validation – After Editing Trim Local Area Code Click Modify Rule. The window will close. Now, 10 digit numbers supplied to the server will have the first 3 digits trimmed, if those 3 digits are your local area code. You can test this by clicking the Validate button on the main Validation Editor interface. Enter some example input numbers, and verify the OUTPUT: listed in the results window is correct.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.6.3.4#4: Validation – Testing Trim Local Area Code 2.6.3.5 Scenario: Ten Digit Local Dialing In this scenario, the following transformations will occur: • User supplies 7 digits: Adds local area code to the front. • User supplies local area code + 7 digits: Dials as supplied. • User supplies long distance area code + 7 digits: Adds a “1” to the front (if not present).
2 – Server Administration NET SatisFAXtion 8.7 Manual In the left column, under “IF a number starts with...”, add your local area code to the "Number" field and click "Add". In the right column, under “AND has a...”, enter a minimum length of “10” and a maximum length of “10”. If you need a dial prefix (e.g. a “9” to get an outside line), enter it in the “and adding” field. The next step will be to add this new rule to the “Rule evaluation and flow” tree.
2 – Server Administration NET SatisFAXtion 8.7 Manual Select the new 10 digit local dialing rule from the left side, and click “Add >>”. Then click OK. The window will close. You can test the rule that was created by clicking the Validate button on the main Validation Editor interface. Enter some example input numbers, and verify the OUTPUT: listed in the results window is correct.
2 – Server Administration NET SatisFAXtion 8.7 Manual 2.6.3.6 Scenario: Dial As-Is (No Validation) 2.6.3.7 Scenario: Adding Access Codes Some services need long-distance access codes or other access codes appended to the end of the fax number. 2.6.3.8 Adding Pauses to the Dial String AudioCodes: p pauses, w waits for dial tone. Class 1/Class 2: , (comma) pauses. Brooktrout: p pauses, w waits for dial tone. 2.6.4 ANI (Caller ID) When using Voice over IP, you must set your ANI.
2 – Server Administration 2.6.5 NET SatisFAXtion 8.7 Manual Cover Sheet Templates Cover sheet templates are kept at the fax server as Rich Text Format (RTF) documents. Any software that can create an RTF file or any file that can be converted to an RTF file can be used as a cover sheet. There is no limitation as to how many cover sheets you may have on your fax server.
NET SatisFAXtion 8.7 Manual 2 – Server Administration Illustration 2.6.5.2#1: Administration – Modify User – Cover Sheets 2.6.5.3 Cover Sheet Selection The templates available to this user are displayed. To add a new RTF file to this list, click Add and then browse to the file. Once added to the list, it can be made the default for this user by selecting the file and clicking the button Make Default. This process can be repeated for the Gateway user or individual users. 2.6.5.
NET SatisFAXtion 8.7 Manual 2 – Server Administration 87 Illustration 2.6.5.4#1: Sample email which will generate a Cover Sheet Since there is text appearing in the message body, this message will automatically send a cover sheet. If there was only an attachment without body text, just the attachment would be sent as a fax. FaxOut Client Suite: When sending a fax using the FaxOut Client Suite, the user can choose to send a cover sheet or not, or choose which cover sheet to use on the Fax Options tab.
2 – Server Administration NET SatisFAXtion 8.
2 – Server Administration 2.6.6 2.6.6.1 NET SatisFAXtion 8.7 Manual 89 Outbound Document Conversion What is Document Conversion? Document conversion is the process by which the fax server takes your cover sheet plus any attachments and converts them into a faxable image format (TIFF). In order to provide this functionality, NET SatisFAXtion requires the cooperation of the application that created that file.
NET SatisFAXtion 8.7 Manual 2 – Server Administration Type 90 Application JPEG Internet Explorer* GIF Internet Explorer* HTML Internet Explorer * These file types need manual configuration to function properly. Other applications will work, provided they support the “printto” action. See below for more information about the “printto” action. 2.6.6.4 Troubleshooting Conversion Errors The following graphic gives a conceptual overview of the document conversion process.
2 – Server Administration 2.6.6.4.1 NET SatisFAXtion 8.7 Manual 91 IMPORTANT: Verify Log On Account These troubleshooting steps must be performed as the same Windows user that NET SatisFAXtion runs as. In order to determine which account the fax server service is running as, go to Start ⇨ Control Panel ⇨ Administrative Tools ⇨ Services . Find the NET SatisFAXtion service and double-click it. Go to the Log On tab.
2 – Server Administration NET SatisFAXtion 8.7 Manual 92 This can be manually replicated by dragging-and-dropping your file onto a printer. 1. Open the folder that contains your file, or put the file on the desktop. 2. Click Start ⇨ Printers and Faxes to open that folder. 3. Choose a printer. Ideally, use a real printer if you have one installed, otherwise the NET SatisFAXtion Document Conversion printer will work.
2 – Server Administration NET SatisFAXtion 8.7 Manual Common Issues 2.6.6.5 2.6.6.5.1 Adobe Acrobat You must run Acrobat and accept its license agreement before it will function. Always disable automatic updates or you will see conversion failures when a newer version is released. Do not submit PDFs created by a newer version of Adobe Acrobat. Do not submit PDFs that are locked or protected. 2.6.6.5.2 Microsoft Word You must run Word and enter your initials before it will function.
2 – Server Administration 2.7 NET SatisFAXtion 8.7 Manual Reporting The reporting function allows you to view the traffic on a given server in both table and graphical views. The Reports utility can be accessed from Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Reports or from the Administration program under Tools ⇨ Generate Report. If run from the Start menu, you will need to log in to the server before running reports. 2.7.1 Using Reports To run a report, click the Report Type drop-down and select a report.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.7.1.2#1: Printing a Basic Report When printing a usage graph, a normal Windows print dialog appears since there are no additional configurable parameters, the graph will be printed as displayed in the Report window. 2.7.2 Basic Reporting There are five built-in reports that will return information about the faxes that went through the fax server during the specified time period.
2 – Server Administration NET SatisFAXtion 8.7 Manual Double-click a row to see all details of that fax. 2.7.3 Usage Graphs There are four built-in usage graphs that will display usage levels during the specified time period. Click the Date Range drop-down to change the time period reported. Each bar in the graph will represent the next smaller unit of time. There will be two bars per unit of time: one for sent faxes, the other for received. Fax Traffic: Graphs number of faxes sent and received.
2 – Server Administration NET SatisFAXtion 8.7 Manual The receiver’s name, if any. Set by the sender. [Sender_Name] [varchar](100) The sender’s Caller ID (ANI). Note that not all fax devices collect Caller ID from the phone call. [Submit_Time] [datetime] When the fax was submitted to the fax server. [Schedule] [datetime] When the fax was scheduled for. If the fax was not scheduled for some time after it was submitted, [Schedule] will equal [Submit_Time].
2 – Server Administration NET SatisFAXtion 8.7 Manual [Extended_Error] [int] Extended error code, if any. [Number_Of_Errors] [int] For non-ECM received faxes, this will indicate the number of incomplete or missing scan lines received. Usually an indicator of poor line condition / line noise. [Retries] [int] Number of times the sent fax retried. [Connection_BPS] [int] Last baud rate used during send or receive. [Connection_Seconds] [int] Total number of seconds used to send or receive the fax.
2 – Server Administration NET SatisFAXtion 8.7 Manual Was the received fax forwarded. [Receiver_Info] [varchar](25) [Image_Transfer_Method] [varchar](50) Code indicating the compression method used. [Dial_Seconds] [int] For outbound faxes, how many seconds elapsed from when the fax server placed the call until when it was answered. [V21_Frame_Error_Count] [int] How many times V.21 signals had to be retransmitted due to lack of response on the far side.
2 – Server Administration 2.8.1 NET SatisFAXtion 8.7 Manual User Billing Codes User billing codes are labels of up to 15 characters, assigned to a user account using the Administration program, in the User Administration section. To access the User Administration section, run the Administration program and log in as a Supervisor level user. Click on the View ⇨ User Administration menu. You will see a list of all groups on the left, and a list of all users on the right.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.8.2#1: Logging in Once logged in, you can view and edit existing billing codes and create new ones. Illustration 2.8.2#2: Example billing codes The BillingCode column is the only one that will be recorded in the report, Company and Description are for additional descriptions. The Billing Code Manager can also import and export from/to Comma Separated Value (CSV) files.
2 – Server Administration 2.8.2.1 NET SatisFAXtion 8.7 Manual Using the Custom Billing Code When sending a fax using the FaxOut Client Suite, the custom billing code for the fax can be selected on the Fax Options tab. Type the desired billing code into the Billing Code field, or click the Lookup button to select one from the server’s list. Illustration 2.8.2.
2 – Server Administration 2.9 NET SatisFAXtion 8.7 Manual Email Integration Licensing: This feature requires the EmailGateway feature (either NATIVE or SMTP). To deliver inbound faxes as PDFs rather than TIFFs requires the PDFConverter feature. Email integration allows users to send and receive faxes using email. Received faxes may be received as emails with the fax image attached as either a TIFF (default) or PDF (requires license).
2 – Server Administration 2.9.1.3.1 NET SatisFAXtion 8.7 Manual Create a POP3 Mailbox Contact your ISP or mail hosting service, or use the interface they have provided to you to create a POP3 mailbox for the fax server. The ISP or mail hosting service will provide you with the domain name of their POP3 server and their SMTP server (they can be the same or different); make a note of them since you will need them later. 2.9.
2 – Server Administration NET SatisFAXtion 8.7 Manual good choice would be your company’s normal email domain with a “fax.” in front of it. For instance fax.company.com. 2.9.3 Installing the Email Gateway Important: If you will be using SMTP for outbound faxing (inbound email to the fax server) be sure to install the Microsoft SMTP Server before proceeding (see 2.9.2.1.1 Installing the Microsoft SMTP Server above). The installer for the Email Gateway can be found on the Launchpad web site.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next to start the installation. Next, choose a destination folder. The default folder is recommended. Illustration 2.9.3#3: Email Gateway Setup - Destination Folder Click Next. After the Email Gateway files are installed, the NET SatisFAXtion Email Gateway Setup program will run. This allows you to configure the gateway with mail server and mailbox information. See below for details on configuring the gateway. 2.9.3.1.
2 – Server Administration 2.9.3.2 NET SatisFAXtion 8.7 Manual Configuring the Email Gateway The Email Gateway is configured through a wizard found in the Start menu under Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Configure Email to Fax, and Configure Email Gateway. It can be re-run at any time. 2.9.3.2.1 NET SatisFAXtion Provide the Supervisor password here.
2 – Server Administration 2.9.3.2.2 NET SatisFAXtion 8.7 Manual Options Service administration port: This is the HTTP port for administering the Email Gateway using the Workflow Monitor application. 2.9.3.2.
2 – Server Administration 2.9.3.2.4 NET SatisFAXtion 8.7 Manual POP3 Settings Here you configure your POP3 mailbox settings. These settings you should receive from your ISP. 2.9.3.2.5 SMTP Settings This screen displays information retrieved from the Microsoft SMTP Server configuration. It is for information only. Click Next to continue.
2 – Server Administration NET SatisFAXtion 8.7 Manual Drop Directory: The directory the SMTP Server will place inbound emails. Default Domain Name: The domain name the SMTP Server uses as it's primary domain. 2.9.3.2.6 Options Cover Pages: How to render a cover page for an outbound fax. Delivery Notifications Send notification on success: Send the user an email when a fax they have sent succeeds. Send notification on failure: Send the user an email when a fax they have sent fails after all retries.
2 – Server Administration NET SatisFAXtion 8.7 Manual AutoEnroll Automatically add users as needed for send fax requests: When an email is received from an address that does not have an account, automatically create an account and allow the fax to send. See 2.4.7 Autoenroll for more details. 2.9.3.2.7 Email Delivery These settings control how the Email Gateway sends email. This includes delivery reports as well as inbound faxes. Email Address: The “From” address for outbound email.
2 – Server Administration NET SatisFAXtion 8.7 Manual is hosted at an ISP, it usually does require authentication. If your mail server is on site, it may not. User Name: The user name to use when sending email. Password: The password to use when sending email. 2.9.3.2.8 Attachment Settings Inbound fax attachment settings. File Name: This determines the file name of the fax attachment. File Type: Whether to deliver inbound faxes as a TIFF or as a PDF. 2.9.3.2.
2 – Server Administration 2.9.4 NET SatisFAXtion 8.7 Manual SMTP Routing In order to deliver email from your users to the Email Gateway, configuration is often needed in DNS or in your mail server. 2.9.4.1 Generic SMTP Routing Users must be able to send email to the fax server using the format 5550123@fax.company.com, where 5550123 is the fax number, and fax.company.com is the fax server’s unique domain.
2 – Server Administration 2.9.4.2 NET SatisFAXtion 8.7 Manual Exchange 2007 and Exchange 2010 Routing If your organization uses Exchange as their Mail Transport Agent, it is recommended to configure an SMTP Connector to route mail messages to the NET SatisFAXtion SMTP Gateway. Alternate methods (e.g. DNS MX records) will also work, see above for details. 2.9.4.2.1 Add a Send Connector to the Hub Transport Open the Microsoft Exchange Management Console. Expand Organization Configuration.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. Now add the Address Space that this connector will handle. This will be the Fax Server's SMTP Domain Name that you entered when installing the SMTP Gateway. Click the Add button and enter the address space, then click OK. The address space will show up in the list in the Domain column. Click Next. Now add the smart host that will handle this domain. Click Add and enter the IP address of the fax server, then click OK.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. Do not enable any authentication.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. Now the wizard will associate this connector with a Hub Transport server. Enter the server you would like to use; this will depend on your Exchange infrastructure. If you only have one Exchange server, then this should be automatically filled in. Click Next. Finally, the wizard will present a summary of this connector's settings.
2 – Server Administration NET SatisFAXtion 8.7 Manual You are finished. Click New. Advanced Configuration You may also create the Send Connector with the following Exchange Management Shell command: new-SendConnector -Name 'fax.company.com' -Usage 'Custom' -AddressSpaces 'smtp:fax.company.com;1' -DNSRoutingEnabled $false -SmartHosts '[192.168.10.10]' -SmartHostAuthMechanism 'None' -UseExternalDNSServersEnabled $false -SourceTransportServers 'EXCHANGE2007' 2.9.4.2.
2 – Server Administration NET SatisFAXtion 8.7 Manual Enter the name of this Remote Domain entry. It is recommended to name the connector the same as the address space this connector will handle. Enter the Domain Name. This will be the same as the SMTP Domain Name of the SMTP Gateway, and the Address Space of the SMTP Send Connector. Click New. The remote domain will be created. Click Finish.
2 – Server Administration NET SatisFAXtion 8.7 Manual Once it is created, right-click on it and select Properties. On the general tab for Out-of-office message types delivered to this remote domain, select Allow none. Change to the Message Format tab. Disable Allow automatic replies.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click OK. 2.9.4.2.3 Allow TNEF In order for the Client Suite’s Fax Options tab to reach the fax server, TNEF must be enabled. Run the powershell command: set-remotedomain -identity fax.company.
2 – Server Administration 2.9.4.2.4 NET SatisFAXtion 8.7 Manual Enable Message Relaying This will allow your fax server to relay mail to non-domain email addresses. You will only need to perform this step if your fax server is on a different domain. Expand Server Configuration. Select Hub Transport, then select your server. In the lower Receive Connectors area, right-click and select New Receive Connector. This will launch the New SMTP Receive Connector wizard. Enter the name of this connector.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. Change the Local Network settings if needed for your environment. Otherwise, continue.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click Next. Remove the default 0.0.0.0–255.255.255.255 remote IP addresses. Instead, add the IP address of your fax server. Click Next.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click New. Click Finish. Find the Receive Connector you just created. Right-click on it and select Properties. Select the Authentication tab, then check Externally Secured, and uncheck every other item. Finally, go to the Permission Groups tab and check "Exchange Servers" and "Anonymous Users.
2 – Server Administration NET SatisFAXtion 8.7 Manual Click OK. Advanced Configuration You may also create the Receive Connector with the following Exchange Management Shell command: new-ReceiveConnector -Name 'fax.company.com' -AuthMechanism 'ExternalAuthoritative' -Usage 'Custom' -Bindings '0.0.0.0:25' -RemoteIPRanges '192.168.10.10' -Server 'EXCHANGE2007' -PermissionGroups ExchangeServers,AnonymousUsers 2.9.4.2.
2 – Server Administration 2.9.5 NET SatisFAXtion 8.7 Manual Email Addressing Note that the FaxOut Client Suite adds buttons to Outlook that create addresses in the proper format automatically. 2.9.5.1 SMTP Address Format The general address format for use with the SMTP email gateway is faxnumber@domain. For example, to send to (503) 555-0123 if the SMTP gateway’s domain is fax.company.com, the email address will be 5035550123@fax.company.com.
2 – Server Administration NET SatisFAXtion 8.7 Manual ^BILLING= 2.9.6 Enters a billing code into the Custom Billing Code field of the log database for this recipient only. User Authentication By default, user authentication is done by matching the sender’s email address (“From”) with a routing address or an email alias of a user in the fax server’s user list. 2.9.6.
2 – Server Administration NET SatisFAXtion 8.7 Manual Fax.ndn.eml: Sent fax notification message where one or more recipients were unsuccessful. Fax.sendfailure.eml: Sent fax notification message, used when the fax server does not accept the message for sending. 2.9.7.
2 – Server Administration NET SatisFAXtion 8.7 Manual submit_time time_date_stamp total_fax_pages user_billing_code user_name v21_frame_error_count 2.9.8 File Name Whitelist & Blacklist The email gateway can be configured to silently strip email attachments so that they are not converted and faxed. This can be because either the attachment is not faxable (a digital signature or vcard for example), or because only certain file types are allowed.
2 – Server Administration NET SatisFAXtion 8.7 Manual ther be the full email address or just the part left of the @-sign, depending on the mail server). Also verify the POP3 gateway is running. If there are no emails in the mailbox, test that the emails are reaching it by stopping the POP3 Gateway service, and checking the mailbox again. If the mail does not reach the mailbox, then the email address is incorrect or the mail server is not routing the email to the account.
2 – Server Administration NET SatisFAXtion 8.7 Manual route the fax, and that the user it is routed to has the correct email address as its Routing Address. If the fax has been routed to the SMTPPost user but is still in the Inbox, then the email gateway isn’t running. If the fax has a CSID of “SMTPPOST”, then the mail server bounced it. Double-click on the fax in Administration and read the MESSAGE.TXT file, it will contain the bounce message from the mail server.
2 – Server Administration NET SatisFAXtion 8.7 Manual Illustration 2.10.1#1: Change Server Settings - API Settings Load Connector API module: Enables or disables loading the API module with the fax server. Order Packet Folder: This directory will be scanned for new “T” order packets. This can either be a local directory or a UNC path to a remote directory. Mapped network drives are not supported (except when the server is running as an application).
2 – Server Administration NET SatisFAXtion 8.7 Manual server’s port count. This provides good throughput while not excessively delaying other faxes being sent by the fax server from other sources. Number of packets to process at the server is controlled by [HKLM\Software\FaxBack\AsciiPacketServer] "PortThresholdMultiplier" (dword) multiplied by the number of ports. 2.10.3 Multiple Order Packet Folders The Connector API module can only read from a single order directory.
2 – Server Administration 2.10.3.4 NET SatisFAXtion 8.7 Manual Add New DLL to the Server Load List In order for the server to load the new instance of the Connector API module it must be added to the registry under HKLM\Software\FaxBack\WLoader\LOAD6. The name is a text description of the module, and the value is the DLL to load followed by the name of the registry key to use. For example: [HKEY_LOCAL_MACHINE\SOFTWARE\FaxBack\WLoader\LOAD6] "Clarity Compatibility Server 2"="ASC2CAS_2.
2 – Server Administration 2.11.1 NET SatisFAXtion 8.7 Manual Xerox Supported Xerox Devices: Xerox WorkCenter Pro and Document Center models that include the Xerox Server Fax Kit. Before configuring NET SatisFAXtion, install and configure the Xerox software. In the Xerox software, you will configure a Fax Repository that points to a folder on the NET SatisFAXtion server. Once the Xerox software is configured, go to Change Server Settings and add a new Xerox scanner.
2 – Server Administration NET SatisFAXtion 8.7 Manual Select the source for the “From” Name: The “from” name can either be always set to the default, or collect the “from” name from the job information. 2.11.1.2 Delivery and Non-Delivery Notifications The fax server can send notifications by printing them to a system printer, or emailing them to an email address. License: Email notification requires the EmailGateway feature (either NATIVE or SMTP), and an email gateway must be installed and configured.
2 – Server Administration NET SatisFAXtion 8.7 Manual With user name from the fax job: NET SatisFAXtion will attempt to find the user’s email address by matching the user name received from the scanner with the fax server’s user list. If the server can find the user, and the user has an email address, then the server will send an email notification back to the user. If the user’s email address cannot be found, the notification is instead emailed to the “fallback” address.
2 – Server Administration NET SatisFAXtion 8.7 Manual Default “From” Name: The text to use for the “from” name. Select the source for the “From” Name: The “from” name can either be always set to the default, or collect the “from” name from the job information. 2.11.2.2 Delivery and Non-Delivery Notifications The fax server can send notifications by printing them to a system printer, or emailing them to an email address.
2 – Server Administration NET SatisFAXtion 8.7 Manual With user name from the fax job: NET SatisFAXtion will attempt to find the user’s email address by matching the user name received from the scanner with the fax server’s user list. If the server can find the user, and the user has an email address, then the server will send an email notification back to the user. If the user’s email address cannot be found, the notification is instead emailed to the “fallback” address.
2 – Server Administration NET SatisFAXtion 8.7 Manual Restart NET SatisFAXtion after making changes to the registry. 2.12.1.4 Brooktrout TR1034 (BOS_MAN) BOS_MAN debug can help diagnose fax connection issues. The specified debug folder will not be automatically created, be sure to create it before enabling debug.
2 – Server Administration NET SatisFAXtion 8.7 Manual Restart NET SatisFAXtion after making changes to the registry. Debug is written to the file indicated. The file will be created if it does not already exist, but directories will not.
NET SatisFAXtion 8.7 Manual 3 – Clients 3 Clients 3.1 Client Protocols 3.1.1 CAS Normally, a CAS client will use UDP broadcast to locate the fax server. For actual communication, clients will use a random UDP port. This typically makes CAS clients only work on the same subnet/broadcast domain as the fax server. CAS clients include the Administration program. Network Challenges for CAS Clients 3.1.1.1 3.1.1.1.
NET SatisFAXtion 8.7 Manual 3 – Clients 3.1.2.1 3.1.2.1.1 Requirements DNS Resolution of Server Name The client installer MSIs are pre-populated with the fax server’s name and port. The URL will be in the form of http://:/HttpService.api (FMIS uses /CASDrive.api rather than /HttpService.api). Note that the name used is not the fully qualified name, it is the short machine name. The fax server’s machine name must resolve on all computers that will use the client software.
3 – Clients NET SatisFAXtion 8.7 Manual Illustration 3.1.2.2#1: Editing the Client Suite MSI with Orca Place the MSIs somewhere your users can access them. Do not replace the originals on the fax server since they will be overwritten and the changes will be lost. 3.1.3 SMTP See 2.9.2 Email Integration using SMTP. 3.1.3.1 Using SMTP Clients over the Internet See 2.9.4.1 Generic SMTP Routing.
NET SatisFAXtion 8.7 Manual 3 – Clients 3.2 FaxOut Client Suite The FaxOut Client Suite is a collection of tools that are the most useful to users of NET SatisFAXtion. Included in this installation are the following tools: 3.2.1 3.2.1.1 • Microsoft Outlook faxing addin. • FaxOut print to fax, with Print Automation technology. • Pop-Up Notifier for fax preview and real-time monitoring. • Microsoft Office addin to easily print to fax from any Microsoft Office application.
NET SatisFAXtion 8.7 Manual 3 – Clients the Launchpad in the default web browser. Navigate to User Tools ⇨ Client Suite. There you will find a Download Client Suite link. Click the Download Client Suite link and run the installer. If Windows displays a security warning, click Run. The FaxOut Client Suite installation wizard will run. Click Next. Setup will ask which directory to install the FaxOut Client Suite. It is recommended you accept the default.
NET SatisFAXtion 8.7 Manual 3 – Clients Setup is ready to install the FaxOut Client Suite. Click Next. On Vista and newer, you may see a User Account Control (UAC) prompt. Enter an Administrator password (if required) and click OK or Allow.
3 – Clients NET SatisFAXtion 8.7 Manual Setup will now install the FaxOut Client Suite files. Once the files are installed, the Popup Notifier Configuration will run to configure your NET SatisFAXtion fax user account for the first time. On Vista and newer, you may see a User Account Control (UAC) prompt. Enter an Administrator password (if required) and click OK or Allow.
3 – Clients NET SatisFAXtion 8.7 Manual The Popup Notifier Configuration needs to know if you already have a NET SatisFAXtion fax user account already, or if it needs to create one for you. If you do not have a NET SatisFAXtion fax user account already, select the Create a new fax user account... option, and click Next. Continue to the 3.2.1.2.1 Creating a New Fax User Account section below. If you have a NET SatisFAXtion fax user account already, select the Look-up or change your fax user...
3 – Clients NET SatisFAXtion 8.7 Manual Fax Server Administrators: Note you can turn off Autoenroll on the fax server to prevent users from being able to create their own accounts. See 2.4.7 Autoenroll for more details. Click Prepare New Fax User Message and a new email will open. This email will already be filled in with the necessary information for the NET SatisFAXtion fax server to create a fax user account for you. Simply click Send.
3 – Clients NET SatisFAXtion 8.7 Manual When your fax user account is ready, you will see your assigned user name, as well as the email address that is associated with your account. Click Finish. The FaxOut Client Suite is now installed and configured. See for information on how to send faxes. To receive faxes, your fax server administrator may need to associate your fax user account with an inbound fax number. Fax Server Administrators: See 2.
NET SatisFAXtion 8.7 Manual 3 – Clients Enter your user name in the Fax user field, or enter your email address. Also enter your password, if any. Click the Look Up button and you should see the Fax user successfully looked up message. Click Next. 3.2.2 Sending Faxes To send faxes, simply open the file you wish to fax, and print to the FaxOut printer.
3 – Clients NET SatisFAXtion 8.7 Manual Once the document has printed, the FaxOut print controller will open with a preview of your document displayed. If you wish to fax additional documents, leave the FaxOut print controller open and print additional documents. Once you have all documents ready, click Attach to E-mail. A new Outlook email message will open, with your documents already attached in TIFF format, ready for faxing.
NET SatisFAXtion 8.7 Manual 3 – Clients Type in a message (this will go on the cover sheet), and click send. When the email reaches the fax server in a few seconds, a popup will appear at the bottom of your screen. This lets you preview the fax one last time, send the fax, or abort it. When you click Send, either on the popup or the preview window, the fax server will fax your documents if it has a line available. If there are no lines available right now, it will send the fax as soon as it can.
NET SatisFAXtion 8.7 Manual 3 – Clients 3.2.5 Office Integration A Print to Fax button is provided on the Add-Ins tab of each Microsoft Office application. Clicking on the Print to Fax button will open a Print dialog with the FaxOut printer pre-selected. 3.2.6 Previewing Outbound Faxes Outbound fax preview can be enabled using the Popup Notifier Setup utility, Start ⇨ Programs ⇨ NET SatisFAXtion ⇨ Client Suite ⇨ Popup Notifier Setup. Change to the Outbound Fax Preview tab.
NET SatisFAXtion 8.7 Manual 3 – Clients Fax preview can be disabled by unchecking the Preview your outbound faxes... box, but doing so will not send any faxes that are already postponed waiting for preview. To use a different TIFF viewer application to preview your faxes, click the Browse button next to the Launch this application to preview faxes box, and select the program to use for fax previewing.
3 – Clients NET SatisFAXtion 8.7 Manual Normally, the selected cover sheet template will be sent when the email has any text in the message body, but you can disable sending a cover sheet by unchecking the send cover sheet box. Select which cover sheet to send by clicking the drop-down box. This will display all cover sheet templates you currently have assigned. The Default Cover Template option will use the default cover sheet template you have selected.
NET SatisFAXtion 8.7 Manual 3 – Clients 3.2.9 Scheduling Faxes Once you have prepared an outbound fax, change to the Fax Options tab. Here you will find an option to schedule delivery of this fax for a time and date in the future. Check the Scheduled delivery option, then use the date and time dropdown to choose when to send the fax. Return to the Message tab and click Send. The fax will wait at the fax server until the scheduled time.
3 – Clients 3.2.10 NET SatisFAXtion 8.7 Manual Forwarding Received Faxes to A Fax Number To forward a received fax to a fax number, select the fax. Click the Actions menu, then Forward to Fax Number. A new NET SatisFAXtion Fax Send Form will open with the original fax attached. To forward the fax as an email, just click Forward as normal. 3.2.11 Annotating Received Faxes When you have received a fax, you can annotate it with shapes, text, and images.
3 – Clients 3.2.12 NET SatisFAXtion 8.7 Manual Using Billing Codes to Track Faxes Once you have prepared an outbound fax, change to the Fax Options tab. Here you will find an option to specify a billing code to assign to this fax. Either type in the billing code to use, or click the Lookup button. When you click Lookup, the list of billing codes is retrieved from the fax server. If there are a lot of them, you can use the search box to find the one you want. Select a billing code and click OK.
3 – Clients NET SatisFAXtion 8.7 Manual Billing Code: Billing code to log for this fax. Company: Recipient’s company name for cover page. Fax Number: Recipient’s fax number. Subject: Subject line for cover page. To: Recipient’s name for cover page. 3.2.
NET SatisFAXtion 8.7 Manual 3 – Clients 3.3 Connector for Microsoft Fax The Connector for Microsoft Fax allows you to use the popular Microsoft Fax console to both send and receive faxes from your NET SatisFAXtion server. 3.3.1 3.3.1.1 Installing Software Requirements Operating System: 32-bit or 64-bit Microsoft Windows operating system.
3 – Clients 3.4 NET SatisFAXtion 8.7 Manual Administration Program The NET SatisFAXtion Administration program allows the system administrator to view server status and function, to administer queues and to manage users. Administration is installed by default on the fax server, and can be installed on other workstations as needed from its page on the LaunchPad. Run Administration from the Start menu under Programs ⇨ NET SatisFAXtion ⇨ Administration.
3 – Clients NET SatisFAXtion 8.
NET SatisFAXtion 8.
4 – Appendices 4 NET SatisFAXtion 8.7 Manual Appendices 4.1 4.1.1 Error Code Reference 4228–4323: Document Conversion All of these errors are error type DOCUMENT_CONVERSION, and will not be retried. 4228 Could not find a valid file extension 4229 File association not found: Fax server does not have an application to convert this file. 4245 Lost connection to convert process: runcvt.exe died in the middle of converting a document.
4 – Appendices NET SatisFAXtion 8.7 Manual namic Data Exchange (DDE) transaction, or an application initialized as APPCMD_CLIENTONLY has attempted to perform server transactions. DMLERR_DLL_USAGE 4325 Conversion application did not respond to DDE command in a time ly fashion: A request for a synchronous execute transaction has timed out. DMLERR_EXECACKTIMEOUT 4326 Invalid DDE parameter: A parameter failed to be validated by the DDEML.
4 – Appendices NET SatisFAXtion 8.7 Manual 1087 No modem response: The modem did not respond to any commands. Check cabling or if this is a PCI card modem, check that the card is properly seated. Also try shutting the server down, leaving it off for 60 seconds, and powering it back on. Error type: NON_RETRYABLE. 1088 Invalid response from modem: The modem sent a response not allowed by the Class 1 specification. Error type: NON_RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual This usually indicates the answering side was not a fax machine. Error type: NO_ANSWER. 1115 No Answer, remote device did not respond to handshake: The call connected but the remote device failed to respond to repeated attempts to handshake. The timer is 35 seconds. Error type: RETRYABLE. 1116 Remote fax cannot receive: The remote fax device is configured to not receive faxes. Error type: NON_RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual where a user does not want to send a fax slower than 12000 baud, but the modem only supports 9600 baud as its highest baud rate. Error type: NON_RETRYABLE. 1127 Remote device does not support fax: The remote modem indicated it is not capable of faxing. Error type: NON_RETRYABLE. 1128 Invalid response to ECM block: The valid responses from the remote following the transmission of an ECM block should be RNR, PPR or MCF. Some other signal was received.
4 – Appendices 4.1.3 NET SatisFAXtion 8.7 Manual 1281–1626: Class 2 Driver 1281 No Answer: Ring detect without successful handshake. Error type: RETRYABLE. 1282 Call aborted from +FK or . Error type: NON_RETRYABLE. 1283 No dial tone: By default, the modem will listen for dial tone before trying to place an outbound call. The most common cause of this error is not having a working phone line plugged into this port.
4 – Appendices NET SatisFAXtion 8.7 Manual 1350 Unspecified receive phase B error. Error type: NON_RETRYABLE. 1351 Response received error in receive phase B. Error type: NON_RETRYABLE. 1352 Command received error in receive phase B. Error type: NON_RETRYABLE. 1353 T.30 T2 timeout, expected page not received. Error type: NON_RETRYABLE. 1354 T.30 T1 timeout after EOM received. Error type. NON_RETRYABLE. 1370 Unspecified receive phase C error. Error type: NON_RETRYABLE. 1371 Missing EOL after 5 seconds.
4 – Appendices NET SatisFAXtion 8.7 Manual 1621 No dial tone: By default, the modem will listen for dial tone before trying to place an outbound call. The most common cause of this error is not having a working phone line plugged into this port. If the phone lines do not provide dial tone, the modem must be configured to not detect dial tone before dialing (see dial_progress_mode). Error type: NO_DIAL_TONE. 1622 Modem did not detect fax device on answering side: Call was not answered by a fax.
4 – Appendices NET SatisFAXtion 8.7 Manual 27977 Timeout waiting for invite final response: Call was not answered in the configured time period. Error type: NO_ANSWER. 27978 Unknown SIP response code: Received nonstandard SIP code from media gateway. See extended error code. Error type: RETRYABLE. 27979 Timeout waiting for reinvite to fax: The call connected, but the gateway failed to send a reinvite for T.
4 – Appendices NET SatisFAXtion 8.7 Manual not receive the MCF and attempted to resend it twice more. After the third failure to respond, IPFax terminated the call.
4 – Appendices NET SatisFAXtion 8.7 Manual 28002 The sender specified a modulation that is not supported: The DCS has an invalid baud rate/modulation specified. Error type: NON_RETRYABLE. 28003 ECM required for V.34: The remote does not support error correction mode which is required for the V.34 connection that was established. Error type: RETRYABLE. 28004 Unexpected V.34 end-of-transmission: Remote fax sent an unexpected V.34 modulation end of transmission indication. Error type: RETRYABLE. 28005 V.
4 – Appendices NET SatisFAXtion 8.7 Manual 28018 Error registering with Windows Sockets Kernel. Error type: NON_RETRYABLE. 28019 Error capturing Windows Sockets Kernel provider. Error type: NON_RETRYABLE. 28020 Error binding kernel socket. Error type: NON_RETRYABLE. 28021 Error binding kernel socket. Error type: NON_RETRYABLE. 28022 Error getting kernel socket IP port address. Error type: NON_RETRYABLE. 28023 Special Information Tone detected: A SIT has been received.
4 – Appendices 4.1.8 NET SatisFAXtion 8.7 Manual 28439: SIP 400 Messages These are error codes returned by the media gateway or fax service. The second number listed is the equivalent standard SIP code. Error type: NON_RETRYABLE. 28416 400 Bad request. Error type: NON_RETRYABLE. 28417 401 Unauthorized. Error type: NON_RETRYABLE. 28418 402 Payment required. Error type: NON_RETRYABLE. 28419 403 Forbidden. Error type: NON_RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual 28502 486 Busy here: The gateway rejected the initial INVITE with a generic “486 Busy here,” and did not include an additional Q.850 cause code. Error type: BUSY. 28503 487 Request terminated: An in-progress but not yet answered call was terminated by a BYE or CANCEL. This can be caused by the gateway having a shorter no-answer timeout than IPFax, and so terminates the call. (See dial_wait; this is normally 45 seconds.) Error type: NON_RETRYABLE.
4 – Appendices 4.1.11 NET SatisFAXtion 8.7 Manual 29185–29311: Q.850 Cause Codes These are error codes returned by the ISDN PRI circuit. For more information on Q.850 cause codes, please see ITU-T publication Q.850, all “Q.850 descriptions” provided below come from that document. All cause codes originate from the TDM network and are passed through the gateway to IPFax. 4.1.11.
4 – Appendices NET SatisFAXtion 8.7 Manual ready established to that user for similar calls (e.g. packet-mode X.25 virtual calls). Error type: NON_RETRYABLE. 29192 Cause 8, Preemption: Q.850 description: This cause indicates that the call is being pre-empted. Error type: NON_RETRYABLE. 29193 Cause 9, Preemption – circuit reserved for reuse: Q.850 description: This cause indicates that the call is being pre-empted and the circuit is reserved for reuse by the pre-empting exchange. Error type: NON_RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual 29205 Cause 21, Call rejected: Q.850 description: This cause indicates that the equipment sending this cause does not wish to accept this call, although it could have accepted the call because the equipment sending this cause is neither busy nor incompatible. This cause may also be generated by the network, indicating that the call was cleared due to a supplementary service constraint.
4 – Appendices NET SatisFAXtion 8.7 Manual Q.850 description: This cause indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete. NOTE – This condition may be determined: • immediately after reception of an end of pulsing (ST) signal; or • on time-out after the last received digit. 29213 Cause 29, Facility rejected: Q.
4 – Appendices NET SatisFAXtion 8.7 Manual 29224 Cause 40, Permanent frame mode connection operational: Q.850 description: This cause is included in a STATUS message to indicate that a permanently established frame mode connection is operational and capable of carrying user information (see Annex A/Q.933). Error type: NON_RETRYABLE. 29225 Cause 41, Temporary failure: Q.
4 – Appendices NET SatisFAXtion 8.7 Manual 29239 Cause 55, Incoming calls barred within CUG: Q.850 description: This cause indicates that although the called party is a member of the CUG for the incoming CUG call, incoming calls are not allowed to this member of the CUG. Error type: NON_RETRYABLE. 29240 Cause 56, Call waiting not subscribed. Error type: NON_RETRYABLE. 29241 Cause 57, Bearer capability not authorized: Q.
4 – Appendices 4.1.11.5 NET SatisFAXtion 8.7 Manual Invalid Message Class 29265 Cause 81, Invalid call reference value: Q.850 description: This cause indicates that the equipment sending this cause has received a message with a call reference which is not currently in use on the user-network interface. Error type: NON_RETRYABLE. 29266 Cause 82, Identified channel does not exist: Q.
4 – Appendices NET SatisFAXtion 8.7 Manual ceived which is of an incorrect format as defined in Annex C/Q.931. Error type: NON_RETRYABLE. 29279 Cause 95, Invalid message, unspecified: Q.850 description: This cause is used to report an invalid message event only when no other cause in the invalid message class applies. Error type: NON_RETRYABLE. 4.1.11.6 Protocol Error Class 29280 Cause 96, Mandatory information element is missing: Q.
4 – Appendices NET SatisFAXtion 8.7 Manual 29287 Cause 103, Parameter non-existent or not implemented – passed on: Q.850 description: This cause indicates that the equipment sending this cause has received a message which includes parameters not recognized because the parameters are not defined or are defined but not implemented by the equipment sending the cause. The cause indicates that the parameter(s) were ignored.
4 – Appendices NET SatisFAXtion 8.7 Manual 30006 Account receive time has expired: Prepaid account no longer has time remaining. Contact provider. Error type: NON_RETRYABLE. 30007 No sessions available. Error type: NON_RETRYABLE. 30008 Session not found. Error type: NON_RETRYABLE. 30017 Invalid password: Password is incorrect for configured account. Error type: NON_RETRYABLE. 30018 Account login refused: Multiple clients sharing same account. Only one client can be logged into this account at a time.
4 – Appendices NET SatisFAXtion 8.7 Manual 30213 No FTT or CFR received after 3 DCS/training sequences: The call connected and T.38 communication was established. The receiving and sending devices exchanged CSI/DIS and TSI/DCS/training signals. After that, the receive side is expected to send a CFR (confirmation) or FTT (failure to train), it did neither. Handshaking was attempted and failed twice more, at which point IPFax terminated the call. Error type: RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual 30223 Invalid response after ECM block: After receiving an ECM block, the expected signals are PPS, CTC or RR. Some other signal was received. Error type: NON_RETRYABLE. 30224 Unexpected DCN: During receive, a DCN signal was received at a point where it is not expected. This most commonly occurs under ECM. For non-ECM faxes, a DCN received after page data does not generate an error since some fax machines don’t bother with a post page signal on the last page.
4 – Appendices NET SatisFAXtion 8.7 Manual tones detected on the remote side or because the gateway does not support T.38. Error type: RETRYABLE. 30240 Timeout waiting for ACK of OK for reinvite to fax: Media gateway incompatibility or severe network issues. Error type: RETRYABLE. 30241 SIP response sent 7 times with no ACK: Media gateway incompatibility or severe network issues. Error type: RETRYABLE. 30242 Reinvite OK received without T.38 media: Media gateway incompatibility. Error type: RETRYABLE.
4 – Appendices NET SatisFAXtion 8.7 Manual 30254 Error creating MD5 hash for Digest authorization. Error type: NON_RETRYABLE. 30256 Unable to start receive session. Error type: NON_RETRYABLE. 30257 Call rejected. Error type: NON_RETRYABLE. 30258 Call canceled. Error type: NON_RETRYABLE. 30260 Cannot find a URL in the SIP Via: Incompatible media gateway. Error type: NON_RETRYABLE. 30261 No gateway specified: There was no gateway configured on the server, and no gateway specified in the dialed number.
4 – Appendices 4.2 NET SatisFAXtion 8.7 Manual Registry Configuration Reference Note on boolean values: Booleans can be represented in the registry as either a string or dword value. True, on, yes and 1 are all true values, and false, off, no and 0 are false values. 4.2.1 [HKEY_LOCAL_MACHINE\Software\FaxBack] On 64-bit Windows these can be found instead under [HKEY_LOCAL_MACHINE\Software\Wow6432Node\FaxBack]. 4.2.1.
NET SatisFAXtion 8.7 Manual 4 – Appendices completed_remain_active_seconds convert_receive_input_buffer_size [dword]: Size of input buffer used by image converter during receive fax. Default: 8192. convert_receive_output_buffer_size [dword]: Size of output buffer used by image converter during receive fax. Default: 8192. convert_send_input_buffer_size [dword]: Size of input buffer used by image converter during send fax. Default: 8192.
NET SatisFAXtion 8.7 Manual 4 – Appendices dont_delete_zero_page_faxes [boolean]: By default the fax server disregards non-fax calls: if there are zero pages received and no remote CSID and this value is false, then the fax event will be deleted with no record that it ever occurred. If true, the call will be logged and potentially a blank “fax” with no fax image will be delivered to the user. Default: false. dont_retry_errors [string]: This allows customization of the ICANFax send retry policy.
4 – Appendices NET SatisFAXtion 8.7 Manual SOLE and the debug_show_file_path is specified in the registry, then you can get both CONSOLE and FILE debug output simultaneously. This is a device spe- cific setting, but you can set the default for all devices by specifying this under the global ICANFax section. header_date [string]: Specifies format and delimiters of date string in the fax page header. Format: Any order of M/D/Y; any delimiter to replace "/"; 4-digit (YYYY) year.
NET SatisFAXtion 8.7 Manual 4 – Appendices pages will have headers. If true, all the pages will have no header. Default: false. pause_before_send [dword 0–65535]: This sets the time in seconds to wait before sending a message that is due to go out. Set this to a value greater than 0 to allow boards some time to answer calls between sends when they have multiple send messages waiting to go out.
NET SatisFAXtion 8.7 Manual 4 – Appendices %4!u! day %5!u! year %6!u! hour (for 24 hour format i.e. 0–23) %7!u! minutes %8!s! short month name string %9!s! long month name string %10!u! year % 100 (2 digit year) %11!u! hour (for 12 hour am/pm format) %12!s! am/pm string for 12 hour format Be very careful what you specify in the string as as it is passed directly through and if you specify a string type for a parameter that is an int you will most likely cause a UAE.
NET SatisFAXtion 8.7 Manual 4 – Appendices ceives, when a device set to only send is available. This is a device specific setting, but you can set the default for all devices by specifying this under the global ICANFax section. Format: Comma separated list of FAX_IN and FAX_OUT, or disabled. Default: FAX_IN, FAX_OUT. order [string]: This is used to control the ordering of devices so that particular devices will be used for "send any" events before others.
NET SatisFAXtion 8.7 Manual 4 – Appendices fax_driver_name [string]: Device name that will override the key name that is used for the fax device name. This needs to match a key or fax_device_name from the driver specified by fax_driver_name. This would really only need to be different when using the device# key name ordering option of ICANFax.
4 – Appendices NET SatisFAXtion 8.7 Manual receive_v34_image_modulation_timeout_msecs [dword 0–65535]: How long to wait without receiving any image data before canceling the reception of image data when doing v.34 fax receive. This is quite different than the receive_image_modulation_timeout_msecs because the modem is responsible for removing flags and bit stuffing and it may be that the sending unit can add up to 35 seconds of flags between ECM frames so as to allow for send flow control.
4 – Appendices NET SatisFAXtion 8.7 Manual close_string_timeout_msecs [dword 0–65535]: How long to wait for response after sending users close string if that string does not contain any ' ^' characters. Default: 5000. command_timeout_msecs [dword 0–65535]: How long to wait for response for miscellaneous commands such as ATE0V1, AT+FCLASS = 1 or AT&D2. Default: 1000. dial_mode [string]: Selects “tone” dialing or “pulse” dialing. Defines whether the driver sends an ATDT or ATDP.
4 – Appendices NET SatisFAXtion 8.7 Manual dtmf_terminate_digit [string]: The received DTMF digit that causes the driver to terminate DTMF digit collection being done by the modem by sending the dtmf_detection_end string. Leave blank to not use a terminate character. Format: 0 or 1 characters, typically # or *. Default: #. dtr_toggle_msecs [dword 0–65535]: This is how long to keep the DTR line low during reset or close so that a modem will hangup the line and return an OK. Default: 200.
4 – Appendices NET SatisFAXtion 8.7 Manual send_image_modulation_timeout_msecs [dword 0–4294967295]: This is how long to wait after sending a block of send image data to the modem before assuming the modem is having problems. This number should be large enough to account for the time done by the modem and serial driver buffering. Default: 200000. slow_at_pause_msecs [dword 0–65535]: This is how many msecs to pause in the middle and at the end of the "AT" for any command sent after a baud rate change.
NET SatisFAXtion 8.7 Manual 4 – Appendices rings_before_answer [dword 0–255]: Number of rings before modem accepts call. Default: 1. ser_device_name [string]: Win32 name for the serial port in the format of COMXXX where XXX can be 001–999. This does not need to be specified if the tapi_modem_name is specified. Format: Up to 6 characters. init_string [string]: This is the basic modem initialization string. It should reset the modem and init the required flow control. Format: Up to 80 characters.
NET SatisFAXtion 8.7 Manual 4 – Appendices cific setting, but you can set the default for all devices by specifying this under the global icanfax section. debug_show_output [string]: Debug output that displays various run time behavior of ICANFax. When specifying the FAX_DEVICE, the ICANFax debug output will be mixed in with the fax drivers debug output. This is a device specific setting, but you can set the default for all devices by specifying this under the global section.
NET SatisFAXtion 8.7 Manual 4 – Appendices allowed_send_transfer_types [string]: These settings control the type of fax and file transfers that the driver can perform for a device. Format: Comma separated list of the following. Default: FAX,ECM,V34. FAX ECM V34 dial_prefix [string(20)]: Data to be prepended to dial strings, typically 9, if present. 4.2.1.2.1 Class1 Device allowed_receive_baud_rates [string]: This setting constrains a modem to use only certain baud rates.
4 – Appendices NET SatisFAXtion 8.7 Manual the receive) and the modem's OK response. For such a modem, setting this timeout can speed the CANCEL process. Default: 1000. cancel_send_timeout_msecs [dword 0–65535]: If the modem has a large buffer, there may be a long wait from the time of sending a DLE/ETX sequence (abort the send) and the modem's OK response. For such a modem, setting this timeout can speed the hang-up process. Default: 1000.
4 – Appendices NET SatisFAXtion 8.7 Manual the driver when either the 6 second interdigit DTMF timeout occurs or the dtmf_terminate_digits is received. This has the same format rules as dtmf_detection_begin. Format: Up to 80 characters. dtmf_digit_count [dword 0–31]: Max number of DTMF digits to receive. Setting 0 disables this. Default: 0.
4 – Appendices NET SatisFAXtion 8.7 Manual ceive the post page response during this period. When the driver receives this OK it will send the +FDT signal and wait for a CONNECT or for a +FHNG. get_send_pre_phase_ok_timeout_msecs [dword 0–65535]: This is how long to wait for an OK while in the initial pre-phase of a fax send. When the driver receives an OK it will send a +FDT. The modem usually receives CSI and DIS in this time period. Default: 35000.
4 – Appendices NET SatisFAXtion 8.7 Manual at the end of image data. By having this timeout short enough, the driver will abort the image receive in a timeliness manner so as to receive one of the subsequent end of page commands. Default: 3000. send_buffer_empty_flow_control [boolean]: If enabled and the send image buffer does not contain a complete scan line or ECM frame, this causes a particular byte (0 or current ECM flag byte) to be continually sent when the serial helper drivers buffers become empty.
NET SatisFAXtion 8.7 Manual 4 – Appendices that it supports, but are unreliable in your environment or are undesirable for some other reason. On transmitting, use this as a mask; the modem will use only those rates you list. On receiving, set the fastest and slowest rates; the modem will allow those and any in between. Format: Comma separated list of 14400, 12000, 9600, 7200, 4800 and 2400. Default: 14400,12000,9600,7200,4800,2400.
NET SatisFAXtion 8.7 Manual 4 – Appendices show_ring0_buffer_size [dword 0–4294967295 ]: How big of buffer for the page locked debug buffer that ring0 code writes to and ring3 code extracts from (on a thread) to the debugging output. This should be larger for when using serial capture mode since so much more data is written for debug. It should probably be only about 1K for when using T.30 debug since the frequency and amount of T.
NET SatisFAXtion 8.7 Manual 4 – Appendices allowed_send_transfer_types [string]: These settings control the type of fax and file transfers that the driver can perform for a device. Format: Comma separated list of the following. Default: FAX,ECM,V34. FAX ECM V34 dial_prefix [string(20)]: Data to be prepended to dial strings, typically 9, if present. 4.2.1.3.1 Class2 Device allowed_receive_baud_rates [string]: This setting constrains a modem to use only certain baud rates.
NET SatisFAXtion 8.7 Manual 4 – Appendices compressed_font [string]: Font used for compressed text document conversion. Default: {ProgramPath}\Fonts\compress.fnt. normal_font [string]: Font used for plain text document conversion. Default: {ProgramPath}\Fonts\normal.fnt. 4.2.1.5 IP_FAX Global allowed_receive_baud_rates [string]: This setting constrains a modem to use only certain baud rates.
NET SatisFAXtion 8.7 Manual 4 – Appendices allowed_receive/send_transfer_type setting must include ECM. Format: Comma separated list of the following. Default: 1D,2D,T6,JBIG. 1D 2D T6 JPEG JBIG COLOR 200H_400V 300H_300V 400H_400V allowed_send_transfer_types [string]: These settings control the type of fax and file transfers that the driver can perform for a device. Format: Comma separated list of the following. Default: FAX,ECM,V34.
NET SatisFAXtion 8.7 Manual 4 – Appendices carrier_wait [dword 0–255]: Seconds the driver to wait in the “dialing” or “answering” states for a carrier from the remote device before hanging up. Default: 45. csid [string(20)]: The CSI for receive and the TSI for send. debug_show_file_path [string(256)]: Partial path or complete path and file name of where to create debug file.
NET SatisFAXtion 8.7 Manual 4 – Appendices FILE FAX_DEVICE SERIAL_CAPTURE TCP dial_prefix [string(20)]: Data to be prepended to dial strings, typically 9, if present. dial_wait [dword 0–255]: Seconds the driver to wait in the "ringing" state before hanging up. Default: 45. end_port_number [dword 1–65535]: Last UDP port to allocate for RTP and T.38. Default: 49151. firewall_name [string]: The base name for any Windows Firewall exceptions created by the IP_FAX driver. Default: IP_FAX.
4 – Appendices NET SatisFAXtion 8.7 Manual sip_from_domain [string]: Overrides the domain part of the From header. sip_port_number [dword 1–65535]: Specifies the port number that the IP fax driver will use to listen for SIP packets that are delivered over UDP. If the specified port number is used by another application on the same computer (using UDP), then the IP fax driver will not load. Default: 5060.
NET SatisFAXtion 8.7 Manual 4 – Appendices USE_TO_AS_DNIS – Uses the SIP “To:” header as DID instead of the request URI. T38_ORIGINATE_REINVITE – On an outbound call, initiate the rein- vite to T.38 on the fax server side rather than waiting for the media gateway. Note that this will alter the error codes generated when calling voice (non-fax) numbers. GATEWAY – Not used. PROXY – Not used. REGISTRAR – Not used.
4 – Appendices NET SatisFAXtion 8.7 Manual t38_qos_delay_variation [string]: DelayVariation of sending T.38 RSVP FlowSpec. Default: QOS_NOT_SPECIFIED. t38_qos_service_type [string]: ServiceType of sending T.38 RSVP FlowSpec. Default: SERVICETYPE_GUARANTEED. t38_qos_max_sdu_size [dword 0–65535]: MaxSduSize of sending T.38 RSVP FlowSpec. Default: 340. t38_qos_minimum_policed_size [dword 0–65535]: MinimumPolicedSize of sending T.38 RSVP FlowSpec. Default: 340. 4.2.1.5.
4 – Appendices 4.2.1.6 NET SatisFAXtion 8.7 Manual DotFax Plugin rings_before_answer [dword 0–255]: Number of rings before modem accepts call. Default: 1 send_port_count [dword 0–65535]: Number of send-only ports to configure. send_receive_port_count [dword 0–65535]: Number of send/receive ports to configure. receive_port_count [dword 0–65535]: Number of receive-only ports to configure. csid [string(20)]: The CSI for receive and the TSI for send. 4.2.1.
4 – Appendices NET SatisFAXtion 8.7 Manual in the file not being deleted, e.g., when the number of pages in an image change. Client [string]: Undocumented. CompletionDir [string]: Path to the “finished” directory. If this is blank, completed packets are discarded. DbgOn [boolean]: Undocumented. DbgFile [string]: Undocumented. Domain [string]: Fax server’s domain. DontDeletePackets [boolean]: Disabled. FaxServer [string]: Fax server’s name. PacketPath [string]: Path to the “orders” directory.
4 – Appendices NET SatisFAXtion 8.7 Manual UserName [string]: 4.2.1.10.2 Network NetworkPassword [binary]: Undocumented. Password [string]: Undocumented. UserName [string]: Undocumented. 4.2.1.10.3 OtherSettings 4.2.1.10.4 PrinterSettings Flag [dword]: Undocumented. Legal [string]: Legal printer name. LegalDriver [string]: Legal printer driver name. LegalLength [dword]: Page length for legal. Scale is inches × 16. Default: 0. LegalPort [string]: Legal printer port name.
4 – Appendices NET SatisFAXtion 8.7 Manual CgiToCasMultipartResponse: Undocumented. LANA_NUM: Undocumented. LogPath [string]: Log debug CAS20 communication to this file. IPX_SERVER_TYPE: Undocumented. IPX_SOCKET: Undocumented. IP_BROADCAST: Undocumented. MinKeepAliveMsecs: Undocumented. MaxKeepAliveMsecs: Undocumented. Primary_Server_IP_Address [string]: Used by CAS clients to locate the fax server on a different subnet instead of using broadcast discovery. HttpServerUrl: Undocumented.
4 – Appendices NET SatisFAXtion 8.7 Manual ConvertUTF8ToRTF: Undocumented. CoverExtension: Undocumented. DefaultFaxPrefix: Undocumented. DefaultTemplateExt [string]: File extension to use for cover sheets. Default: rtf. DefaultTemplateName: Undocumented. DefPageLengthLines: Undocumented. DiagnosticMode: Undocumented. DtmfRouteStripCount [dword 0–255]: Ignore this many digits to the left of a DID string for routing purposes.
NET SatisFAXtion 8.7 Manual 4 – Appendices PerUserTSID: Undocumented. PortableExtensions [string]: File extension to use for “portable” documents. Format: Semicolon delimited list of file extensions. Default: .emp. PreLoadDelay [dword 0–255]: Delay loading the server this many seconds. Used to work around a slow print spooler init after reboot. PrintCaptureOutput [string]: File format to output converted documents. Default: 21.
4 – Appendices 4.2.1.13 NET SatisFAXtion 8.
4 – Appendices NET SatisFAXtion 8.7 Manual receive_fax_format [dword] return_fax_dn_contents return_fax_ndn_contents seconds_between_stopped_exchange send_fpd_to_smtp [boolean] Server server_max_message_count [dword] xml_progid [string] 4.2.1.14 EMEnroll name: Undocumented. password: Undocumented. domain: Undocumented. server: Undocumented. protocol: Undocumented. dbg_file: Undocumented. new_fax_user: Undocumented. test_fax_user: Undocumented. notify_sender_address: Undocumented.
NET SatisFAXtion 8.7 Manual 4 – Appendices DOTFAX_PLUGINInstalled: Undocumented. 4.2.1.17 Logger DbgOn: Undocumented. DbgFile: Undocumented. 4.2.1.17.1 Parameters Domain: Undocumented. Protocol: Undocumented. Item\CurrentLogFile: Current log file name. Item\LastRotated: Date log was last rotated. Item\LogCount [dword]: Keep these many old log files. Default: 7. Item\LogLevel: Undocumented. Item\RotateMethod [dword]: Determines how often logs are rotated. Default: 2.
4 – Appendices NET SatisFAXtion 8.7 Manual DbgFile: Undocumented. Server [string]: Undocumented. QueryNum: Undocumented. 4.2.1.20 NF_Setup Contains configuration information for the NullFax driver. [string]: Feature set implemented by NullFax port. Format: Either deluxe or junior. Default: deluxe. 4.2.1.21 Nrouter DisableDirectCopy: Undocumented. Domain_Name: Undocumented. IPTransport: Undocumented. IPXTransport: Undocumented. IPX_Server_Type: Undocumented. IPX_Socket: Undocumented.
4 – Appendices NET SatisFAXtion 8.7 Manual PrintDialogTriggers: Undocumented. 4.2.1.24 ReportClient 4.2.1.24.1 Parameters ClientName: Undocumented. Password: Undocumented. ReportServerDomain: Undocumented. UserName: Undocumented. ValidationServerDomain: Undocumented. ValidationServerName: Undocumented. DSN: Undocumented. DSNUser: Undocumented. DSNPassword: Undocumented. Protocol: Undocumented. 4.2.1.25 ReportServer 4.2.1.25.1 Parameters Domain: Undocumented. ODBCDSN: Undocumented.
4 – Appendices NET SatisFAXtion 8.7 Manual Delete_Temp_Files: Undocumented. Extract_RTF_From_TNEF: Undocumented. Fax_Files_Path: Undocumented. Fax_Header_Text: Undocumented. Fixed_From_Address: Undocumented. Fixed_From_Name: Undocumented. Html_Attachments_Deprecated: Undocumented. Host_Name: Undocumented. IP_Accept: Undocumented. IP_Accept_Connection: Undocumented. IP_Reject: Undocumented. IP_Reject_Connection: Undocumented. Local_Port: Undocumented. Log_Com: Undocumented. Logging_Level: Undocumented.
4 – Appendices 4.2.1.29 NET SatisFAXtion 8.7 Manual WLoader Contains the modules to load. Synchronized with NETSatisFAXtion.xml.
4 – Appendices 4.3 NET SatisFAXtion 8.7 Manual Glossary 1D: A synonym for the MH algorithm. 2D: A synonym for the MR algorithm. CSID Called Subscriber Identifier: ECM Error Correction Mode: Allows the receiving fax machine to request retransmission of corrupt parts of the fax image. Not all fax machines support ECM. FoIP Fax over Internet Protocol: G.711 µ-law: Audio compression algorithm designed for encoding human speech. G.
NET SatisFAXtion 8.7 Manual 4 – Appendices 238 Index C CSID.....21, 41, 42, 45, 48, 53, 102, 237, 239, 240, 269, 271, 277 248, 249, 253, 255-258, 260, 277 G D Domain Controller....................7 G.711 µ-law220, 258, 261, 277 G.729..........................261, 277 E J ECM. 102, 103, 211, 213, 216, 217, 231, 232, 241, 243, JBIG. .248, 255, 257, 258, 277 Q Q.850.......215, 217-222, 224, 233, 234 R RTP..
