User guide

ManualsBrandsFaxBack ManualsSoftwareFax Machine Integration Server - AudioCodes MP202

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Creating the Fax Machine User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the Fax Machine Integration Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Conﬁguring an AudioCodes MP202. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Conﬁguring Lines and Fax Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Enabling Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Outbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 1: Fax Machine to ATA to FMIS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 2: ATA to FMIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 3: FMIS to NET SatisFAXtion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 4: NET SatisFAXtion and beyond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inbound Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 1: NET SatisFAXtion to FMIS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Link 2: FMIS to ATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Fax Machine Conﬁguration Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Fax Machine Integration Server

Installation Guide

AudioCodes MP202

8.6

Other products, brands and trademarks are property of their respective owners/companies.

Summary of content (14 pages)

PAGE 1
Fax Machine Integration Server Installation Guide AudioCodes MP202 Contents 8.6 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 2
Fax Machine Integration Server Installation Guide — Page 2 Overview The NET SatisFAXtion Fax Machine Integration Server (FMIS) allows an existing traditional fax machine to send and receive faxes via the NET SatisFAXtion server. This allows the fax machine to operate without the need of a dedicated phone line. Instead, the fax machine is connected to an ATA device that converts the call to Voice-over-IP using the SIP and T.
PAGE 3
Fax Machine Integration Server Installation Guide — Page 3 System Requirements The FMIS software must be installed on a machine that will be running whenever the attached fax machine will be used. It is recommended the machine be a server rather than a workstation so that the FMIS service runs at all times. The ATA and the FMIS software should be on the same 100Mbit or Gigabit Ethernet LAN because the T.30 fax protocol is relatively intolerant of latency.
PAGE 4
Fax Machine Integration Server Installation Guide — Page 4 Creating the Fax Machine User Accounts The first step is to create the required user accounts for each fax machine on the NET SatisFAXtion Server. Log in to the Administration program, and create the required users. Assign the User Name from the worksheet to the “User Name” field on the General tab, and the DID from the worksheet to the “Identifier” field on the Routing tab as seen below. It is not required to enter any other information.
PAGE 5
Fax Machine Integration Server Installation Guide — Page 5 When the MSI install wizard completes, the FMIS configuration wizard will run. By default it will have three example users, so you can see how they are configured. Remove the three accounts using the Remove Account button below the account list.
PAGE 6
Fax Machine Integration Server Installation Guide — Page 6 This page allows you to configure a variety of options. Print fax success notifications: If you do not want the FMIS to fax back successful fax confirmations, uncheck this box. Either way, notifications of failures will always be faxed back. Archive received faxes: This allows for local archiving of faxes received by fax machines connected to this FMIS.
PAGE 7
Fax Machine Integration Server Installation Guide — Page 7 The configuration of the FMIS is complete. All that remains is to configure the ATA devices. Click finish.
PAGE 8
Fax Machine Integration Server Installation Guide — Page 8 Configuring an AudioCodes MP202 To configure an MP202, you will need a computer whose network interface is configured for DHCP. Also have the latest MP202 firmware file downloaded and available on the computer. First, connect the computer’s Ethernet cable to the MP202’s LAN port on the back of the device. Also connect the power. When the computer has received a DHCP lease, open a web browser and go to http://192.168.2.1/.
PAGE 9
Fax Machine Integration Server Installation Guide — Page 9 Click the “Browse” button, and locate the firmware file on the computer. Click OK. Nothing will appear to happen, but the firmware is being uploaded to the MP202. You may see your browser’s progress bar slowly increment. When the upload is complete you will be prompted to confirm the upgrade. Click OK again. The MP202 will now reboot. This may take up to several minutes, and you may see the computer’s network connection go down.
PAGE 10
Fax Machine Integration Server Installation Guide — Page 10 Next, on the “Voice and Fax” tab, click the “Advanced” button at the bottom. Set “Fax Transport Mode” to “T.38 Relay”, “Modem Transport Mode” to “Transparent,” and check the “Switch To Fax Only By The Answering Side” box. Click “Apply”. Next, on the “Line Settings” tab, you will see a table listing the two ports on the MP202. Under the “Action” column, click the edit icon on the port you want to edit.
PAGE 11
Fax Machine Integration Server Installation Guide — Page 11 Enter the DID from the worksheet that corresponds to this port in the “User ID” field. Optionally, set the display name (it is useful to set this to the User Name from the worksheet for future reference). Click OK. This will take you back to the Line Settings tab, above. Repeat the process to configure the other line, if it will be used.
PAGE 12
Fax Machine Integration Server Installation Guide — Page 12 Troubleshooting In the event the FMIS does not work, the first thing to do is to trace the fax through the system to see at which stage it fails. Outbound Fax Link 1: Fax Machine to ATA to FMIS Connect an analog telephone to the fax machine’s port. Is there dial tone? No dial tone: The ATA is not powered on. If you hear dial tone, then this link is working. Link 2: ATA to FMIS With the analog telephone still attached, dial a number.
PAGE 13
Fax Machine Integration Server Installation Guide — Page 13 Inbound Fax Link 1: NET SatisFAXtion to FMIS When a fax is received by NET SatisFAXtion, it is placed in the Inbox briefly until the FMIS workflow picks it up from there. Fax remains in Inbox: Either the FMIS workflow isn’t running, it cannot connect to the fax server, or it is not configured to check the account the fax was routed to.
PAGE 14
Fax Machine Integration Server Installation Guide — Page 14 Fax Machine Configuration Worksheet NET SatisFAXtion Server Domain: \\NETSATISFAXTION\_________________________ NET SatisFAXtion URL: http://_________________________/casdrive.api Number of DID Digits: _____ Fax Machine Integration Server IP Address: ______. ______.______.______ 1. 2. 3. 4. 5. 6. 7. 8.