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En cas de dysfonctionnement, le vendeur de votre appareil est le premier habilité à intervenir. A défaut (déménagement de votre part, fermeture du magasin où vous avez effectué l’achat...), veuillez consulter : - L’Assistance Technique Consommateurs pour toute questions techniques. ou - Le Service Conseil Consommateurs pour toutes questions ou informations concernant l’utilisation de votre appareil ou pour toutes autres questions commerciales. Vous trouverez ci-dessous les coordonnées de ces deux services.