Warranty

Fiberon Residential Limited Warranty FIB-0291-LIT 1119
Page 3 of 4
This Limited Warranty does not cover, and Fiberon shall not be liable for any defects, losses or damage due to:
a. Normal wear and tear, abuse or neglect, including but not limited to, impact from objects;
b. Improper installation, workmanship, maintenance, cleaning, repair, handling, or storage;
c. Failure to follow Fiberon’s written instructions, including but not limited to, improper structural support, fastening,
ventilation or gapping;
d. Use of Products other than for their intended purposes or in an application not recommended or permitted by
Fiberon’s written instructions;
e. Failure to comply with all applicable laws and building codes;
f. Movement, distortion, collapse or settling of the ground or the supporting structure upon which Products are
installed;
g. Act of God, including but not limited to, flooding, hurricane, tornado, wind, earthquake, lightning, hail, and the like;
h. Casualty, fire or exposure to heat sources such as cooking devices or retro-reflective surfaces;
i. Climate change, environmental conditions, improper drainage, static electricity or any other cause beyond
Fiberon’s control;
j. Discoloration, fading, spotting or staining from or caused, in whole or in part, by mold, mildew, other fungal
growth, organic materials, metallic oxides or particles (including but not limited to rust or corrosion of any
fasteners), dirt, other atmospheric or environmental pollutants, foreign substances such as grease or oil, or
chemicals, including but not limited to, those found in cleaners;
k. Use of abrasive compounds of acidic or basic pH, strong solvents, oil based paints or stains, metallic rust,
concrete or masonry products, air or water borne minerals and other abnormal residential deck use items;
l. Direct or indirect contact with the Fiberon Products of extreme heat sources (over 250 degrees)
m. Normal weathering, defined as natural efflorescence, exposure to sunlight, weather and atmospheric conditions
which causes any colored surface to gradually fade, flake, chalk, or accumulate dirt or stains;
n. Application of paints, stains, surface treatments or other chemical substances, including but not limited to,
cleaners or pesticides;
o. Except as provided herein, fading, flaking or other deterioration of any paints, stains or other coatings placed on
the Products;
p. Except as provided herein, variations or changes in color of Products; or
q. Any fasteners not supplied or approved by Fiberon. No warranty is given with respect to any fasteners other than
the Fiberon Fasteners. Other fasteners, whether approved fasteners or otherwise, are subject to only the
warranties provided by the manufacturer of the fastener and Your sole warranty and remedy is with that
manufacturer.
6. HOW DO YOU OBTAIN WARRANTY SERVICE?
a. To make a claim under this Limited Warranty, You must send a copy of this warranty document, copy of original
proof of purchase, and photos of the defective or nonconforming Product, to the address below. Such proof of
purchase must be from an authorized Fiberon Product dealer and must show (1) the date of the purchase and
(2) that sufficient Product has been purchased to cover the number of lineal feet claimed to be damaged. All
warranty claims must be received by Fiberon within the Warranty Period and in no event later than thirty (30)
days after any discovery of a possible nonconforming nature of or other failure of the Product.
b. If mailing, Claims and Notices must be sent to:
Fiberon
Consumer and Technical Support
Department 181 Random Dr.
New London, NC 28127 USA
Phone [phone] | Fax [phone] | email [e-mail]
If electronic, Claims and Notices but be sent to:
https://fiberon.insightpro.com/#/page/customer-warranty-request
c. Upon discovering a possible defect with a Product, You must make temporary repairs or cordon off the area at
issue at your expense to protect all property and persons that could be affected. Upon Fiberon’s reasonable
request, You must permit Fiberon and/or its authorized agents to enter, at reasonable times, Your property to
inspect the Product that You claim is defective. Fiberon must have made a determination on Your warranty
claim before any permanent repairs or removal of materials may be undertaken, or this Limited Warranty may
be void. No Products may be returned to Fiberon unless directed and authorized by Fiberon in writing to do so.
Any removal or disposal of defective Products shall be at Your expense.