Installation Manual

IBRInstallationGuide
 Page9of40 Doc#770‐00001‐13
 Sept.21,2014
2.5 TechnicalAssistance
IntheeventthereisaproblemwithIBRorotherequipmentprovidedbyFastbackNetworks(e.g.,itarrives
damagedorincomplete,orappearstonotworkproperly),theoperatorshouldcontactFastbackNetworks’
servicecenterviatelephoneoremailandbepreparedtoprovide:
 Producttypeandserialnumber
 Productservicehistory(e.g.,whenwasitreceived,howlonghasitbeeninservice,otherrelevant
information)
 Descriptionoftheproblem
 Customercontactinformation
FastbackNetworks’CustomerServicecanbereachedbyanyofthefollowing:
 Telephone:(408)430‐5440Selectserviceoption(2)between0800–1700PTonbusinessdays
 Email:[e-mail]
 Web:http://support.fastbacknetworks.com
ReturntoTableofContents
3. CommunicatingwithIBR
IBRhasnoexternalorinternalkeypads,switches,dials,knobs,orotherphysicalcontrols.Therefore,an
operatorwillrequireasmartterminal,computer,workstation,orothersuchdevicetocommunicatewithIBR
usingcommandlineinterfaceandaccessingIBRviaanyoftheEthernetportsusingTelnetorSSHorviathe
serialconsoleport.
3.1 SerialConsole
IBRhasafour‐pinconnectorthatprovidesaserialinterfaceforconnectiontoalocaloperatorterminal.This
interfacecanbeusedbyanoperatortocommunicatewithandcontroltheIBRduringpreconfigurationand
troubleshootingoratothertimeswhenalocaloperatorneedstocommunicatewithIBRotherthanoveran
Ethernetlink.
ThematingcablethatisprovidedwithIBRhasaDB9connectorontheotherend.Theillustrationsbelow
showthepinoutsofthetwoconnectorsandthecablewiringscheme.

  

Thisinterfacecanbeusedbyanoperatoronlytocontrol,configure,andtroubleshootIBR,butnotforgeneral
networkconnectivityordatatransmission.Pin‐outsofthefour‐pinserialconnectorareshowninthetable
below.