Manual

p13
© Fast & Fluid Management, TMHC manual
Service
A - Introduction
Before calling your machine supplier or Service Department, please check whether you can solve the
problem yourself. If you cannot, then call the Service Department for advice. Have the model number and
serial number at hand (these can be found on the silver CE sticker at back of the machine, next to the net
entry or behind the front door of the machine).
Use the Problem Solving chart below to judge whether you can solve a problem yourself or not. The tool
symbol ( ) means you cannot solve the problem yourself and the Service Department must be called. On
no occasion remove side panels yourself, this may only be done by trained service personnel. This chart
does not include any of the malfunctions which are reported in an error message by the software. In the
event of a malfunction, these messages and possible solutions are displayed on the monitor.
Attention! MOVING PARTS CAN CAUSE INJURY. Always turn off power
(e.g. by pressing emergency stop) before accessing moving parts.
B - Problem solving
Symptom
Cause
Action
No accurate dispensing
Air bubble in pump
Prime the pump (in software)
There is a blockage in the pump
Pouch is twisted
Replace pouch
Pouch is empty with no software
notification
Replace pouch
No communication with
machine
Reset the machine before starting
the PC
C - Service Department
If necessary, you can get in touch with your supplier or the local service department, or contact the
manufacturer directly. If you contact the manufacturer, make sure that you have the model number and
serial number at hand. These can be found on the silver CE sticker at back of the machine, next to the net
entry or behind the front door of the machine.
Fast & Fluid Management
P.O. Box 220
2170 AE Sassenheim, the Netherlands
Hub van Doorneweg 31
2171 KZ Sassenheim, the Netherlands
Tel: [phone]
Fax: [phone] (service)
[phone] (general)