Manual

Troubleshooting
Before calling your supplier or the service department, please check if you can solve the problem yourself.
If that does not work, you can call the service department for advice. Have the serial number and
dispenser type ready (these can be found on the silver CE sticker at the behind the service panel at the
front of the machine).
Use the table below to determine whether you can solve a problem yourself or if you need to call the
service department. You should never remove side panels from the dispenser, only certifi ed personnel are
allowed to do this. This table does not contain any error codes from the dispense software; please consult
the software manual for these.
Caution! MOVING PARTS CAN CAUSE INJURY. Always switch off the power (e.g. with
the emergency stop) before approaching moving parts.
Symptom Cause Action
Valve leaks through the outlet
opening
Air bubble in pump Prime the pump
Valve is defective Replace pump “Service”
Canister connection leaks around
the suction point
Worn O-ring(s) Replace O-ring(s) “Service”
Air is being fed together with
the paste
Air bubble in the pump Prime the pump
Canister is empty Refi ll canister
Piston is defective Replace pump “Service”
(New) software is not working Program not correctly booted Reboot computer & software
Software incorrectly installed Reinstall software
No power from power unit Not connected to power grid Check power cables
Fuse blown Remove plug from socket,
replace fuse
Colours are diffi cult to
reproduce
Mechanisms are dirty Clean and oil
Quality fl uctuations in paste
supplied
Contact paste supplier
One or more pastes have
thickened
Replace paste(s)
Turntable in wrong position Reset (press and unlock
emergency stop button)
Leaks around piston(s) Replace piston(s) “Service”
Poor monitor picture, or no
picture
Monitor is switched off Switch monitor on
Loose cable(s) Check cables
Picture set too dark Adjust picture correctly
Monitor malfunctioning “Service”
Keyboard is not working Loose cable(s) Check cables
Windows Regional setting is
incorrect
Check Windows software manual
Defective cable(s) “Service”
Keyboard is defective “Service”
Stirrer is not rotating Timer setting incorrect Set the timer correctly (software)
Loose cable Check cable
Defective cable “Service”
Defective motor “Service”
Turntable is not turning Piston rod positioned too high Set piston in lower position
Cable(s) loose Check cables
Cable or motor defective “Service”
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