User Guide

enlarged the size of the NTFS partition that is not protected by the Backup Point, the restoration
may result in data loss or system boot failure.
33. Why aren’t all the files on my hard drive listed in the File Restore window?
A: Users should specify file types and folders for RestoreIT to back up. Only the specified files will be
backed up and listed in the File Restore window. Please refer to section
3-1.4 File-level Restore for
more information.
34. I specified a file type to be backed up. Why didn’t RestoreIT create a backup version after
I overwrote a file of this type?
A: Different applications have different ways to save a file. We cannot exclude the possibility that some
types of files cannot be protected by RestoreIT when they are saved by certain applications. If you
encountered this kind of problem, please send a list of the file type(s) and the application(s) using
this file type(s) to a FarStone technical support representative.
http://www.farstone.com/home/ensite/support/support.shtml
35. Can I restore a file that was in a formatted partition?
A: No. But you can first restore the partition using an Incremental Backup Point or a Complete Backup
Point created before that partition was formatted.
36. When I right-click a renamed file in Windows Explorer, why can’t I find previous versions
of this file that existed before it was renamed?
A: If a file is renamed, RestoreIT will treat it as if it’s a new file. If you need to access versions of the
file from before it was renamed, open the File Restore window from the RestoreIT main interface to
find it by the pervious name.
37. Will RestoreIT back up a file that is infected by a virus?
A: Yes. RestoreIT will create a backup version as long as a file is modified, overwritten or deleted,
whether or not the file is infected. But if the file is intact when the backup version is created, you can
use this backup to restore the file once it is infected.
39. After uninstalling RestoreIT I tried to access the partition that was allocated for creating
the RestoreIT partition and RestoreIT prompted me to format the partition and indicated
that all the data in that partition will be lost. What should I do?
A: This message is due to a possible error in the file system of that partition. Please run the Windows
Check Disk tool by right-clicking on the partition in Windows and selecting Properties-> Tools ->
Error-checking.
40. I had a USB hard drive on my computer. But RestoreIT cannot recognize it when I
try to create a complete backup point. How can I solve it?
A: Please try the following methods:
(1) If you plugged in the USB hard drive after launching RestoreIT, please restart you computer
and try again.
(2) Set USB Mode as Hi-Speed in BIOS or enable USB 1.1
(3) Remove RestoreIT and install the latest version of RestoreIT.
41. I had a large storage capacity hard drive (>137G) on my computer. Why was
RestoreIT automatically uninstalled after I had finished installing it and rebooted the
system?
- 41 -