User Guide

A: When you are installing RestoreIT on your system, the setup program will write data onto your hard
drive. Some antivirus software will regard this process as a virus attack and prompt you with a
warning. We strongly recommend you disable real-time protection before installing RestoreIT.
Then enable it again after the setup process is complete.
20. Can I use an “ambiguous” Backup Point to restore my system?
A: RestoreIT checks Backup Points for integrity after they are created. If the Backup Point is damaged
or invalid for restoration, it will be marked as an “ambiguous” Backup Point. You should not restore
to those Backup Points.
21. Why do I see a “0xe2” error when trying to install RestoreIT on a system with four
operating systems?
A: A maximum of four operating system entries can reside on a computer. If all four entries are filled,
then RestoreIT cannot be installed.
22. Is the process of creating a Complete Backup Point necessary?
A: You can choose to have Incremental Backup Point protection only. However, we recommend that
you create a Complete Backup Point on which you can always rely.
23. If, for example, I restore my system to yesterday, all files changed or created today will
be lost. Is there any way to restore to yesterday without losing today’s saved files?
A: Yes. You should store all of your saved documents in a different partition. When you restore, only
restore your system partition. This way your newer files will not be lost when you restore your
system.
24. I have already created a RestoreIT Rescue Disc. Is the RestoreIT Rescue Disc still
effective if I reinstall RestoreIT on my computer?
A: Yes. The RestoreIT RestoreIT Rescue Disc can be used on any computer on which RestoreIT is
installed.
25. Can RestoreIT really protect my PC from being destroyed by a virus?
A: Yes. When a virus attacks your PC, common system files, applications, MS Word documents or VB
SCRIPT will be infected. Using RestoreIT to revert your system back to the day before the virus
infection, all files on your hard drive will be free of viruses. Therefore all infected files will have
been cleaned.
26. Does RestoreIT provide support for Windows advanced power management?
A: Yes. RestoreIT supports all Windows advanced power management features (Standby, Sleep,
Hibernate).
27. Why did my computer system crash while RestoreIT was loading the hard drive driver?
A: This problem will only occur on a computer whose hard drive does not support UDMA3. Please
disable UDMA in CMOS setup.
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