User Guide

A: No. While RestoreIT is compatible with this software, certain functions within these utilities may
cause RestoreIT to stop functioning or at worst, cause RestoreIT to be uninstalled.
7. What should I do if I see error message “0xe23” while installing RestoreIT?
A: This error occurs in versions of RestoreIT prior to 3.02. To solve this issue, please complete the
following steps:
a. Install RestoreIT version 3.03 or later on your computer;
b. Enter the BIOS setup and detect the hard drive information. Select LBA mode for your hard
drive.
c. Run Checkdisk (chkdsk.exe /f) to scan all partitions on your computer.
8. What should I do if I see error message “0xe2f” while installing RestoreIT?
A: Please contact our technical support staff to obtain a tool to repair the logic error in your hard drive.
9. There are two hard drives on my computer. Why can’t I choose to create the RestoreIT
partition on the second hard drive?
A: If there are multiple hard drives on your computer, RestoreIT can only recognize the primary drive
and protects the data in it. But you can create a Complete Backup Point for the secondary drive.
Please refer to section 3-4.2 “Creating a Complete Backup Point” for more information.
10. Multiple operating systems, including Linux, are installed on my computer. Can RestoreIT
protect all three systems?
A: RestoreIT is designed for Windows users only. RestoreIT can protect multiple Windows operating
systems but it cannot protect a Linux system. In fact, RestoreIT cannot even be installed if a Linux
operating system is present.
11. Does RestoreIT work in Windows Safe Mode? If so, are there any limitations when using
RestoreIT in Safe Mode?
A: Yes. RestoreIT will work in Windows Safe Mode.
12. Why do I get error message “8112” when I try to create a Complete Backup Point?
A: The amount of partition space allocated for RestoreIT is not big enough to contain the Complete
Backup Point you tried to create. You can resolve this problem by reinstalling RestoreIT and allotting
more disk space for your RestoreIT partition.
13. I formatted my hard drive in Pre-OS Mode by using a startup floppy disk. Can I recover
lost data using RestoreIT?
A: If you start your computer using a startup floppy disk and you format the hard drive in Pre-OS
Mode, you will only be able to restore the system using the Complete Backup Point. However, if
you use a startup floppy disk to boot your system from the “Boot from A:” option in Pre-OS Mode
and reformat your hard drive, then you will be able to restore your system from Incremental
Backup Points as well.
14. Can I use Norton Ghost to copy a hard drive on which RestoreIT is installed?
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