User Guide

Chapter 6
FAQ
1. Do I need to do anything before installing RestoreIT?
A: We strongly recommend that you run the Windows Checkdisk program to check for hard drive errors
before installing RestoreIT. The Checkdisk utility can be started by running Chkdsk.exe from a
command prompt or by using the RestoreIT, Pre-Installation Checklist. Note: Running Checkdisk from
either location will require a system reboot for the operation to be completed.
2. After I installed RestoreIT and restarted the computer, my system crashed. How can I
install RestoreIT without it crashing my system?
A: You may have assigned all the free space in your C drive for the RestoreIT partition. If all of the free
disk space on C: is assigned as the RestoreIT partition, the system on partition C: would not be
accessible. Therefore the system cannot be loaded. You should reserve at least 200 MB of free
space in partition C: to avoid this type of error.
3. I installed RestoreIT on a Compaq PC and then restarted the computer but the following
error message comes up: “You have installed vb twice, please uninstall and review
FarStone’s FAQs.” How can I fix this?
A: Some computers such as Compaq and HP come with system backup/restore software already pre-
installed. These programs may cause conflicts with RestoreIT and prevent it from being installed on
these computers. We recommend that you remove all other system backup/restore software first
before trying to install RestoreIT again.
4. I would like to get help from FarStone technical support. What kind of information should
I give the technician?
A: In order to assist you better, please send us the following files: Dpssetup.log, PartitionCut.log,
Autosetup.log, Vbptask.log and Diskdata.log. These files reside on the same directory as the
RestoreIT program.
5. Can RestoreIT fix the system after my hard drive has been mistakenly formatted or
repartitioned?
A:
RestoreIT can fix the system only if it was installed prior to the mistaken formatting or
repartitioning.
6. Can I use disk tools such as F-disk, PartitionMagic and Norton Speed Disk after RestoreIT
is installed on my computer?
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