DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400 Card Printer/Encoder User Guide (Rev. 2.6), property of Fargo Electronics, Incorporated Copyright © 2007 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 15: Index_________________________________________________________ 15-1 DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 1: Introduction How to use the manual The DTC400 Card Printer/Encoder User Guide (Rev. 2.6) is, in fact, the troubleshooting manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms. The manual can be used effectively either in soft or hard copy, depending on the preference of the Installer or Technician.
RESTRICTED USE ONLY Fargo Electronics, Inc. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left). Caution: • To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the DTC400 Sequence of Operations The following sequence describes a full color print job with magnetic encoding. Step Process 1 The File information is received from the PC 2 Printer checks the installed Ribbon type stored in memory against the Ribbon type command that was sent from the Printer. a. If Ribbon type does not match, a Wrong Ribbon Error will occur. 3 The Card Input Motor and Print Stepper Motor engage.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the DTC400 Sequence of Operations Step Process 16 The Image data is burned by the Printhead until image data is depleted. All Stop. 17 The Thermistor engages Printhead Cooling Fan to maintain proper operating temperature. 18 The Headlift Motor engages. 19 The Print Headlift Sensor detects an open state. 20 The Print Headlift Motor disengages. 21 The Print Stepper Motor engages. 22 The Print Ribbon Drive engages.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the DTC400 Boot up Sequence Step Process 1 On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. 2 If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen. 3 If the Card Feed Sensor is found to be blocked, the Card Feed Stepper will engage to eject the card. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 2: Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC400 Card Printer User Guide (Rev. 2.6). DTC400 - Regulatory Compliances Term Description CSA The Printer manufacturer has been authorized by UL to represent the Card Printer as CSA Certified under CSA Standard C22.2 No. 60950-1-03.
RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400 - Agency Listings Term Description Emissions Standards CE, FCC, CRC c1374, EN 55022 Class A, FCC Class A, EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. Safety Standards UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. Caution: For safety purposes, Ethernet is not intended for a direct connection outside of the building. FCC Rules This device complies with Part 15 of the FCC rules.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technical Specifications Type Description Accepted Standard Card Sizes CR-80 (3.375"L x 2.125"W / 85.6mmL x 54mmW) Accepted Card Thickness 20 mil and 30 mil (.030" / .76mm) Accepted Card Types PVC or polyester cards with polished PVC finish; monochrome resin required for straight polyester Agency Listings Safety: UL IEC 60950-1 (2001), CSA C22.2 No. 60950-1-03. Card Input Hopper Capacity 100 cards (30 mil) Colors Up to 16.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technical Specifications (continued) Type Description Humidity 20-80% non-condensing Interface USB 1.
RESTRICTED USE ONLY Fargo Electronics, Inc. Technical Specifications (continued) Type Description Resolution 300 dpi (11.8 dots/mm) Supply Voltage 100-240 VAC, .6-1.3 A (Note: This product is intended to be supplied by a Listed Power Unit marked "Class 2" and rated for 24 V dc, 2.5 to 5 A.) Supply Frequency 50 Hz/60 Hz System Requirements IBM-PC or compatible; Windows 2000 and Windows XP ; Pentium™ class 500 MHz computer with 256 MB of RAM or higher, 500 MB free hard disk space or higher, USB 1.
RESTRICTED USE ONLY Fargo Electronics, Inc. Visual Security Solutions (Specifications) VeriMarkTM Cards - 2-D holographic foil application VeriMarkTM Cards are a low cost, customized 2-D holographic foil application, that is made in two steps. • The first step is to emboss a base foil 1.9 cm (L) x 1.3 cm (H) onto the surface of a blank white card. • The second step is debossing a custom-made dye into the surface of the base foil leaving a customized image, logo or text provided by the customer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Visual Security - Card Stock Part Numbers All Visual Security Cards will be offered on the following Fargo Card Stocks only: • Part No. 81754 Ultra Card • Part No. 81762 Ultra Card III with hi-coercivity magnetic stripe • Part No. 81763 Ultra Card III Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum) • Part No. 82255: PolyGuard 1.0 mil for HoloMarkTM and VeriMarkTM Cards, Clear • Part No. 82256: PolyGuard 1.
RESTRICTED USE ONLY Fargo Electronics, Inc. HoloMark™ and Custom HoloMark™ - Application Specifications HoloMark and Custom HoloMark foils will cover a dimensional area of 1.5 cm x 1.5 cm. The exclusive areas are as follows: • HoloMark and Custom HoloMark card end-users will be able to choose 1 of 8 pre-defined placements (corners) via Printer Driver (4 positions) Landscape and (4 positions) Portrait mode. • HoloMark foil placement will not interfere with card punch slots.
RESTRICTED USE ONLY Fargo Electronics, Inc. Functional Specifications This Card Printer utilizes two different, yet closely related printing technologies to achieve its remarkable direct-to-card print quality for dye-sublimation and resin thermal transfer. The Card Printer will print from any IBM-PC® or compatible running Windows™ 2000 or Windows XP.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Front Cover to USB Port Components Description Front Cover Opens to allow access to the Ribbon Cartridge. (Note: This cover must be closed in order for the Printer to begin printing.) Printhead The component of the Printer that actually does the printing. (Note: This component is fragile and must not be bumped or touched with anything other than a cleaning swab.) Cancel button The Cancel button turns the Printer ON and OFF.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, Print Ribbons are available in resinonly, dye-sublimation-only and combination dye-sublimation/resin versions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Resin-Only Print Ribbons Resin-only Print Ribbons consist of a continuous roll of a single resin color. No protective overlay panel (O) is provided since resin images do not require the protection of such an overlay.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Dye-Sublimation Print Ribbons The Printer requires both specialized and authorized Print Ribbons in order to print and function properly. Step 1 Procedure Do not run the cards with a contaminated, dull, or uneven surface through the Printer. Caution: Printing onto such cards will ultimately lead to poor print quality and will greatly reduce the life of the Printhead.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Dye-Sublimation/Resin Print Ribbons Type Description DyeSublimation/ resin Print Ribbon The Dye-Sublimation/resin Print Ribbon combines the yellow (Y), magenta (M) and cyan (C) dye-sublimation panels with a resin black (K) panel. By combining both types of Ribbon panels, this Ribbon can be used to print full-color, photo-quality images with the dye-sublimation panels along with sharp, black text and bar codes with the resin black panel.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Components: Blank Cards Type Description Card Size The Card Printer accepts standard CR-80 sized cards (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 20 to 30 mil (.030"/.762mm). Card Design The Printer will print onto any card with a clean, level and polished PVC surface.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the DTC400 Card Printer Driver. • Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC). • Time Requirement (Printer): The time required to set up a standard DTC400 Printer would be approximately 5 to 10 minutes.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Setup and Installation Choosing A Good Location Follow these guidelines: • Place the unit in a location with adequate air circulation to prevent internal heat build up. • Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.
RESTRICTED USE ONLY Fargo Electronics, Inc. Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: • Power Supply (Note: This product is intended to be supplied by a Listed Power Unit marked "Class 2" and rated for 24 V dc, 2.5 to 5 A.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view; Cartridge being installed) Reviewing the LCD (top-front part of Printer) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Connecting the Printer power Follow this procedure. (Note: Do not connect the Printer’s USB cable until prompted during the Printer Driver installation.) Step Procedure 1 Plug the AC adapter power cable into the back of the Printer. See Display A. 2 Plug the wall power cable into the AC power adapter. 3 Plug the wall power cable into a standard 110VAC power outlet. Display A – Shows back of Printer with AC power cable (below).
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge The Fargo DTC400 Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “full color card count” Ribbon and a Card Cleaning Roller. Step 1 Procedure To install the Ribbon Cartridge, simply open the front Cover by pressing the black rubber pad or touch pad and lowering the Cover down, as shown below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Step 2 Procedure a. Remove the liner on the Card Cleaning Roller before installing the Cartridge, as shown in Display A (upper right arrow of display). b. Remove the Ribbon securing tape, as shown in Display A (middle right arrow of display). 3 Slide the Ribbon Cartridge into the Printer, as shown in this section. 4 Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper The Fargo DTC400 Printer is capable of printing single load cards and multiple feed cards (batch mode). • To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Lowering the Card Output Hopper Step 1 Procedure The Fargo DTC400 comes with a Card Output Hopper (to hold cards after they have been printed). Pull on the Output Hopper and lower its Cover down until it snaps into place. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Flipper Table Module Installation The Flipper Table Module Assembly (D900200) is an automated Flipping Module that allows the Printer to print on the front side and back side of each card. • See the Installing the Flipper Table Module Assembly (D900200) procedure. • See the Flipper Table Module Assembly Problems procedures. • See the Print Both Sides option in the Using the Device Options tab (DTC400) section.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Flipper Table Module Assembly (D900200) Step Description 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Remove the Rear Cover (D90066) to the Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Flipper Table Module Assembly (D900200) (continued) Step 3 Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Flipper Table Module Assembly (D900200) (continued) Step 4 Description a. Remove the Cover from the Flipper Table Module Assembly (D900200), as shown below. b. Place the Flipper Table next to Printer, as shown below. 5 Connect the Flipper Table Module cable, as shown below. 6 Slide in the Flipper Table Module pins, as shown below. 7 Attach the Flipper Table Module pin screw, as shown below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Driver Installation Installing the DTC400 Printer Driver Step 1 Procedure Close down all programs and insert the Software Installation CD into your computer’s CD drive. After a few seconds, the CD’s installer program will automatically open. Follow the CD’s on-screen Procedures to complete installation. (Note: If the CD does not automatically open, use “My Computer” or “Windows Explorer” to view the contents of the CD. Then, double-click on the Setup.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 3 Procedure Read the License Agreement. Select I accept the terms of the license agreement. Click Next to continue with the installation. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 4 Procedure If installing a USB Printer, select the Local Connection (USB) radio button. See Display A (below). OR If installing an Ethernet Printer, select the Network Connection (Ethernet) radio button. Enter the IP address of the Printer. See Display B (below). See Accessing the DTC400 IP address. 5 Click Next to continue.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Display B - Network Connection (Ethernet) radio button DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 6 Procedure Click Next to continue. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 7 Procedure Wait during the installation. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 8 Procedure This step only applies if you are installing a USB Printer. a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. c. Wait during the installation. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step 9 Procedure Select the Ribbon Type from the dropdown menu. See Display A under this procedural step. Display A – Ribbon Type dropdown menu DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the DTC400 Printer Driver (continued) Step Procedure 10 Click the Finish button to complete the Installware Wizard. 11 You have completed this procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printing a Test Print Image Step 1 Procedure a. From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP). b. Double click on the DTC400 Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the DTC400 Printing Preferences window. 2 a. Select the Card tab, then click on the Test Print button, as shown on the next page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printing a Test Print Image (continued) Display A – DTC400 Printer Driver Card Tab: DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Printer Transport Moving the Printer to another location Step Procedure 1 The Printer can be transported by gripping it under the back lid, as shown in the photo below. 2 You have completed the setup and installation procedures in this section. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 4: General Troubleshooting This section provides Troubleshooting procedures for this Printer for Communication Errors, Card Feed Errors, Print Process Errors, Card Jam Errors, Encoding Errors and Diagnosing Image Problems. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left). Caution: • To prevent personal injury, refer to the following safety messages before performing an operation preceded by this symbol.
RESTRICTED USE ONLY Fargo Electronics, Inc. Communications Errors Resolving the Communication Errors Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response from Printer, no job printed, and “paper out” error. Step 1 2 Procedure Confirm that the system meets the minimum requirements, as shown here: • IBM-PC or compatible.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Communication Errors (continued) Step 4 Procedure Determine the problem with printing from the application. a. Print a self-test from the Printer by holding down the Pause button on power up to ensure that the Printer (itself) is functioning properly. b. Print the Windows test page that is located in the General tab of the Driver. c. Use WordPad (a Windows word processing program in the Accessories Program Group).
RESTRICTED USE ONLY Fargo Electronics, Inc. Print Process Errors All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Resolving a Card Not Fed Error (Cards will not feed off the Hopper) Step 1 Procedure Review the following information. • Symptom: Cards will not feed at all.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Card Not Fed Error (Cards will not feed off the Hopper) (cont.) Step 2 Procedure Check the card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in straight deck. c. Press the Card Hopper Load Lever down until the Card Tray locks into place. d. Load up to 100 cards into the Hopper with the print side down. e.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Card Not Fed Error (Cards will not feed off the Hopper) Step 7 Procedure Card Hopper Feed Roller is not turning during a print job. a. Remove the Printer rear cover. b. Ensure that the Card Hopper Feed Motor power cable is securely connected to J-20 on the Printers Main Board. c. Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptoms: Two or more cards feed at the same time causing the cards to jam at the Card Hopper Roller. Printer is out of cards.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Card Not Fed Error (Two (2) or more card feed at the same time) (cont.) Step 2 Procedure Check card quality / loading. a. Remove cards from the Card Hopper. b. Ensure that the cards are not sticking together by fanning them out and then lining them back together in straight deck. c. Press the Card Hopper Load Lever down until the Card Tray locks into place. d. Load up to 100 cards into the Hopper with the print side down. e.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon RFID Error (Ribbon RFID Antenna is Corrupted) (cont.) Step 2 Procedure Replace the Print Ribbon a. Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Resolving the Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) in this section. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon RFID Error (Ribbon RFID Sensor is Corrupted) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: Printer RFID Sensor does not detect a recognizable signal from the Ribbon. • Printer Error State: The Ribbon tag information is corrupted or incorrect.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: The Printer is unable to verify encoded data. • Printer Error State: The Printer is unable to verify encoded data. • LCD Error Display: Mag Verify • Driver Monitor Error Display: Mag Verify DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Step Procedure 2 Check to ensure that the cards are loaded with the Magnetic Stripe facing Up and towards the front of the Printer. 3 a. Press on the Resume button. b. If the error continues continue to step 4 4 Verify the Driver settings if cards are loaded properly. See the Using the Magnetic Encoding tab (DTC400) procedure. 5 Verify that data is being encoded to the Magnetic Stripe. a.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Mag Verify Error (continued) Step 6 Procedure Verify that the coercivity of the cards matches the Driver Settings. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the No Mag Installed Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: There is not Magnetic Encoder installed. • Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the No Mag Installed Error (continued) Step Procedure 2 Press the Cancel Print button on the Driver Monitor Error Display Message. 3 Reboot the Printer by cycling the power. 4 Verify that the Printer has a Magnetic Encoder installed. a. Open the front cover. b. Remove the Magnetic Module cover screw. c. Remove the Magnetic Module cover. d. Verify that the Printer has a Magnetic Module installed.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon Sensor Error (Ribbon Miscue) All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: The Printer rolls through Ribbon and errors out • Printer Error State: The Printer cannot find the next panel on the Ribbon.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon Sensor Error (Ribbon Miscue) (continued) Step 2 Procedure Open the front cover and remove the Ribbon Cartridge. a. Check that the Ribbon is in good condition and not wrinkled or broken. b. If Ribbon is broke or wrinkled, repair the Ribbon and wind up the take-up roll 4-color panels past the damaged area. 3 Press on the Resume button. If the issue persists, continue to Step 4. 4 Replace the Ribbon Cartridge. a. Press on the Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon Break Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon Break Jam Error (continued) Step 2 3 Procedure Open the front cover and remove the Ribbon Cartridge. • If Ribbon is broken, continue to Step 3. • If Ribbon is in good condition, continue to Step 6. Adjust the print offset. See the Using the Print Top of Form Option procedure. If the issue persists, continue to Step 4. 4 Repair the Ribbon and wind up the take-up roll 4 color panels past the damage area. a. Press on the Resume button. b.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Ribbon Out Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: Printer will not print. • Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark • LCD Error Display: Ribbon Out • Driver Monitor Error Display: Ribbon Out Replace the Ribbon Cartridge a. Press on the Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a No Ribbon Installed Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a No Ribbon Installed Error (continued) Step 2 Procedure Verify that a Ribbon Cartridge is installed in the Printer. a. Press on the Resume button. b. If the issue persists, continue to Step 3. 3 4 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. • If the connections are loose, reattach them. • Press on the Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Invalid Ribbon Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Printer errors out as soon as it receives data from the PC • Printer Error State: The Ribbon installed does not match the Printer model.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a No Ribbon Installed Error (continued) Step Procedure 2 Verify that the Ribbon Cartridge installed is designed for the correct Printer model. 3 Press on the Resume button. If the issue persists, continue to Step 4. 4 5 Remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. • If the connections are loose, reattach • Press on the Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Wrong Ribbon Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Wrong Ribbon Error (continued) Step 2 Procedure Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer. • Right click on the DTC400 Card Printer and select Printing Preferences. b. Click on the Device Option tab. c. Click on the auto select button. d. Check that the Ribbon type matches the Ribbon selected. 3 Press on the Resume button. If the issue persists, continue to Step 4.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Card Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Card is jammed. • Printer Error State: Card TOF Sensor is detecting no card motion • LCD Error Display: Card Jam • Driver Monitor Error Display: Card Jam DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Wrong Ribbon Error (continued) Step 2 Procedure Look for a jammed card in the Printer. a. Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3. e. If no card was found in the print station, continue to Step 4. 3 Clearing a jammed card. a.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Headlift Motor or Sensor Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step Procedure 1 Review the following information.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving a Headlift Motor or Sensor Error (continued) Step Procedure 2 Press the Cancel Print button on the Driver Monitor Error Display Message. 3 Reboot the Printer by cycling the power. 4 Cycle the Headlift Motors. a. Use the Fargo Workbench Printer Utility to cycle the Printhead to ensure proper Printhead operation. See Fargo Workbench Printer Utility. b. Verify that the Headlift Motor turns. c. If the Motor does not turn or jams, continue to Step 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Cover Open Error Message All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: The Printer errors immediately after sending a print job, or the Rollers do not operate by pressing the cottons on the front panel (when the cover is open).
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Blank Output issues All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: A card is ejected blank (that should be printed). • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None Run a self-test. a. Clear any card jams. b. Unplug power from the Printer. c.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Blank Output issues (continued) Step 4 Procedure Adjust the placement. a. Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer. • Right click on the DTC400 Card Printer and select Printing Preferences. c. Click on the Calibrate tab. d. Click on the Settings button. e. Adjust the Image Placement Setting by +5. f. Click on the OK button. g. Print a self-test.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Blank Output issues (continued) Step 6 Procedure Ensure that the proper voltage is being applied to the Printhead. a. Remove the back cover. b. Using a Digital Voltmeter, connect the negative lead to ground. c. Probe Pins 1 to 5 of the Printhead power connection on J16. d. Ensure that a voltage between 22 to 23 VDC is read on each pin. • If less than 22 volts is read on any of the pins, replace the Printhead.
RESTRICTED USE ONLY Fargo Electronics, Inc. Flipper Table Module Assembly Problems Resolving the No Flipper Table Module problem All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. See the Flipper Table Module Installation section (as needed). Step 1 Procedure Review the following information. • Symptom: The Flipper Table Module Assembly is not functioning. • Printer Error State: The Printer is unable to communicate with the Flipper Module.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Flipper Jam Error All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. See the Flipper Table Module Installation section (as needed). Step 1 Procedure Review the following information. • Symptom: The Flipper Table Module is jamming. • Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Flipper Jam Error (continued) Step 2 Procedure Open the Printer’s Flipper Table Module Cover. a. Clear any cards in the Flipper Table Module by using the Forward and/or Reverse buttons located on the Printer’s Top Cover. b. Ensure that the Flipper Table Module can rotate freely. c. Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e.
RESTRICTED USE ONLY Fargo Electronics, Inc. Diagnosing Image Problems Resolving the Pixel Failure problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: A thin line or scratch travels the entire length of the card (See sample image below). • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None 2 Check the card stock for scratches.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Card Surface Debris problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Prints have spots (white or colored voids) and/or dust on them (See sample image below). • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None 2 Ensure the cards are clean and stored in a dust-free environment.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Incorrect Image Darkness problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Printed cards are too dark or too light. • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None 2 Run a self-test to ensure that the issue is not with the Driver settings.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Incorrect Image Darkness problems (continued) Step 4 Procedure Correct the Image Darkness. See the Using the Image Darkness Option procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving Ribbon Wrinkle problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Printed cards have off-colored lines or streaks on them. • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None 2 Confirm that the Printer is using the most current Driver via: http://www.fargo.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving Ribbon Wrinkle problems (continued) Step 4 Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Excessive Resin Printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: Black resin text and barcodes appear smeared or too thick. • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Excessive Resin Printing problems (continued) Step 3 Procedure Reduce the Image Darkness. See the Using the Image Darkness Option procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Incomplete Resin printing problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 Procedure Review the following information. • Symptom: Black resin text and barcodes appear faded or too light. • Printer Error State: None • LCD Error Display: None • Driver Monitor Error Display: None 2 Increase the Resin Heat setting within the Image Color tab of the Printer Driver.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Image Placement problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See Using the Printer Calibration Utility (DTC400) for instructions on changing the Printers internal settings. Step 1 2 Procedure Review the following information.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Image Placement problems (continued) Step 3 Procedure Verify if the Horizontal Image Position Setting is set correctly or incorrectly. See the graphic below. • If the white border is on the leading edge of the card, adjust the Horizontal value by +2. • If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Image Placement problems (continued) Step 4 Procedure Verify if the Vertical Image Position Setting is set correctly or incorrectly. See the graphic below. • If the white border is on the top edge of the card, adjust the Vertical value by +2. • If the white border is on the bottom edge of the card, adjust the Vertical value by -2. a. Click on OK. b. Run a self-test. c.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resolving the Poor Image Quality problems All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. Step 1 2 Procedure Review the following information. • Symptom: Photos on the cards look pixilated or grainy, as shown below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check for proper Printer operation. Step 1 Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded. Caution: If the power is ON, disconnect the Power Cable from the Printer’s rear panel. 2 Press and hold the Pause/Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check for proper Printer operation. Step 1 Procedure Remove Ribbon Cartridge from the Printer and close the front cover Caution: If the power is ON, disconnect the Power Cable from the Printer’s rear panel. 2 Press and hold the Pause/Resume button.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 5: Ethernet Option Introduction The Ethernet option includes the Ethernet port and the internal Printer Server. • Printer Management: The Printer Driver provides bi-directional status information so you can monitor and manage the Printer just as you would any other networked Printer. • Compatibility: The Fargo Ethernet option provides compatibility with TCP/IP and 802.3 Ethernet protocols with an IEEE 802.3 10/100Base-T Ethernet female RJ45 connector.
RESTRICTED USE ONLY Fargo Electronics, Inc. Functional Specification - Ethernet Option The Fargo Ethernet option includes these features. Feature Description Simultaneous Printing Provides the ability to simultaneously print from multiple PCs to the network printer. Printer Feedback Provides status information from the network Printer to the PC. Web Pages Provides easy Printer configuration with any web browser. Log Messages Provides logging of usage and error events via e-mail, UDP or TCP/IP.
RESTRICTED USE ONLY Fargo Electronics, Inc. Network Services - Overview The Ethernet option provides the services described in this section. (Note: Other additional services include a Ping client, address assignment and Printer discovery functions.) Reviewing the Print Server The Print Server provides printing services in the same manner as a printer connected directly to a USB interface except that the Printer is connected through the local area network to the client PC.
RESTRICTED USE ONLY Fargo Electronics, Inc. Network Management Interface The SNMP interface is described below. Interface Description SNMP • The Ethernet interface is a fully-manageable SNMP agent that supports MIB-II. • The Ethernet interface is MIB II compliant, allowing SNMP managers to monitor protocol, network and routing statistics.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table The following table describes available Telnet commands. (Note: You can enter partial fullword commands: the Printer will respond with additional help. For example, you can enter list, and the Printer will respond with all subcommands to the list command.) Telnet Command Command Purpose Command Format ? Display help for Telnet commands. ? help reset Reset the Ethernet interface for the Printer/Encoder.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command Command Purpose Command Format list all Display all information about this Printer. list all diff Display all differences between current and stored network settings. list diff uptime Display how long since the interface was last reset. list uptime sysinfo Display information about the Printer (i.e., model, label, contact, location, Firmware version and date, and serial number).
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command Command Purpose Command Format lpq Display information about print jobs and their settings. list lpq printer Display information about the Printer (i.e., model number, Firmware version and serial number). list printer Display information about the secure mark settings of the Printer. list printer sm printer sm DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command set sysinfo syslog Command Purpose Command Format contact Set the contact string. set sysinfo label [] location Set the location string. set sysinfo location [] label Set the label string. set sysinfo label [] from Set all strings from default or current settings.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command set user add Command Purpose Command Format Add a new User definition. set user add Up to four (4) Users may be defined. del Delete a User definition. set user del passwd Define a new password for a User. set user passwd [] type Specify a User as root or guest.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command store net ifc Command Purpose Command Format addr Store a new IP address. store net addr
mask Store a new address mask. store net mask gateway Store a new default gateway. store net gateway dns Store a new DNS server address. store net dns domain Store a new DNS domain suffix.RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Telnet Command Table (continued) Telnet Command Command Purpose Command Format save Save all current settings as the stored settings in the permanent memory. save load Take the settings from the stored memory and make them the current settings. load lpstat Display information about the Printer status. lpstat This includes the status and device response. See the Printer web page description.
RESTRICTED USE ONLY Fargo Electronics, Inc. Logging In When a User attempts to change any setting, they are asked for a User name and password. (Note: The Guest Users can only view settings.) Step 1 2 Procedure Enter the correct User name: • The default administrative User name is root. • The default non-administrative User name is guest. • Non-administrative Users can only view settings. Enter the correct password: • The default password is an empty string.
RESTRICTED USE ONLY Fargo Electronics, Inc. Accessing the Home page Step Procedure 1 Open a window for your network browser application on your local PC. 2 Find the IP address of the Printer. (Note: See Accessing the DTC400 IP Address as needed to get this from the LCD of the Printer.) 3 Enter the IP address of the Printer you want to access into the address bar of the browser. (Note: The IP address will change for your printer installation.) 4 Press Enter or click on GO. 5 View the Home page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Home Page This section displays the DTC400 Home Page. The window title bar will vary according to the serial number assigned to your Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Home Page Categories and Fields (table) You can view these categories and fields in the following table. Category Field Purpose Fixed for Printer Serial Number (Print Server) Displays the unique fixed serial number of the Print Server. Serial Number (Printer) Displays the unique fixed serial number of the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Configuring the Network Settings The procedures needed to configure the network settings are presented in this section. Accessing the Network Settings page The Network page displays the current network settings and allows the User to change the settings. Step 1 Procedure Select the Network link from any web page of the Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Interface The Interface display indicates the network speed supported by the Printer. Reviewing the Current Settings The Current Settings page section displays the current active network settings for the Printer. • These are also labeled as Dynamic if they were provided by DHCP or Static if they came from the Stored Settings.
RESTRICTED USE ONLY Fargo Electronics, Inc. Switching to the automatic IP address mode Step Procedure 1 Select the Network link from any web page of the Printer. 2 Select the Obtain an IP address automatically radio button to enable the DHCP/BOOTP, which automatically assigns the network settings. Even with this button selected, the User can enter Stored Settings, and the Stored Settings will remain in memory. See below. (Note: This is the default method.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing to the static IP address mode Step Procedure 1 Select the Network link from any web page of the Printer. 2 Select the Use the following IP address radio button, which prepares the Printer to use network settings that the User has manually set. These manual settings will then be used the next time the Printer is rebooted. 3 Enter the network settings which are required for Ethernet communications from within the same subnet.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing to the static IP address mode (continued) Step Procedure 7 Log in as a root User if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) 8 Reboot the Printer to effect this change. See the Reviewing Web page security procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Entering the TCP Window Size Step Procedure 1 Select the Network link from any web page of the Printer. 2 Select the TCP window size from the drop-down menu, as shown below. • This entry provides for entry of the TCP Window Size. It adjusts how much data can be sent to the Printer at any one time. • It is recommended that the default value of 2 MSS Packets be used to ensure good compatibility with all client applications.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Clear Changes button Step 1 Procedure Click on the Clear Changes button to delete the information in the textboxes in Stored Settings area. See the lower left corner of this display. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Path page The purpose of the Print Path page is to allow the User to view or change the TCP port numbers used to communicate to the printer. If these settings are left to the default entry of 0 then the default ports of 9100, 5400 and 5402 will be used for the RawSocket TCP Port, the CPS Data TCP Port and the CPS Command TCP Port respectively.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Path page (continued) Step Procedure 4 Select the Submit button to save these changes to stored settings in the memory of the Printer. (Note: These settings will not be lost if the power is removed from the Printer.) 5 Select the Clear Changes button to delete these changes from this page. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Ribbon Information page The Ribbon page displays Ribbon information about the Ribbon (currently installed in the Printer). Step Procedure 1 Select the Status link from any web page of the Printer. 2 Select the Ribbon page link. 3 View currently-installed Ribbon information pertaining to the following: • Part Number • SecureMark Part Number • Percent Remaining • Ribbon Type DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the TCP/IP page The TCP/IP page displays the TCP/IP Status of each Printer connection, which are not configurable. See the next two pages for displays. Step Procedure 1 Select the Status link from any web page of the Printer. 2 Select the TCP/IP page link. 3 View information on all current network connections in the TCP connections area. 4 Review information on the network DHCP status in the DHCP Information area.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the TCP/IP Status Web Page See the Using the TCP/IP page procedure on the previous page. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer page You can use the Printer page to review current information about the Printer device settings and print jobs. Device settings includes the following: • The status which displays information about the current print job. • The device which displays information about the Printer. The fields are described below. See the next page to view the entire Printer page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer page (continued) See the previous page for descriptions of the fields. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the System Log page The System Log page displays the current system log settings and allows the User to change the settings. (Note: These settings configure how system logging occurs. There are two logs.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing the Log Name By default the names are log1 and log2. However, you can rename them from this page. (Note: This also updates the link to the corresponding web page.) Step 1 Procedure Select the System Log link. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing the Log Name (continued) Step Procedure 2 Select the link for the log name you want to view or configure (the default choices are log1 or log2). See the previous page. 3 Enter a new log name in textbox. 4 Click on the Submit button to save this change. 5 Log in as a root User if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Log Type Step Procedure 1 Select the System Log link. See the next page. 2 Select the link for the log name you want to view or configure (the default choices are log1 or log2). 3 Select the Print Job Started checkbox to generate the log entries for each Print Job Started. 4 Select the Printer Error checkbox to generate the log entries for each Printer Error. 5 Select the Submit button. 6 Login as a root User if you are so prompted.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Log Destination Specify one destination for the log. Step Procedure (No event logging) 1 Select the System Log link. 2 Select the link for the log name you want to view or configure (the default choices are log1 or log2). 3 Select the None radio button when no log is required. (Note: This is the default.) 4 Select Submit. 5 Login as a root User if you are so prompted.
RESTRICTED USE ONLY Fargo Electronics, Inc. Setting up Email Event logging Follow this procedure to enable logging using email notification: Step Procedure (Specify email logging) 1 Select the System Log link. 2 Select the link for the log name you want to view or configure (the default choices are log1 or log2). 3 Select the Email radio button to choose email log notification. 4 Enter a valid e-mail address in the associated textbox. 5 Select Submit.
RESTRICTED USE ONLY Fargo Electronics, Inc. Specifying UDP Event logging Follow this procedure to enable logging to a UDP Syslog program. Step 1 Procedure Select the System Log link. • The messages will be sent via UPD packets to the Syslog port (514) of the specified host. • It is up to the host program to listen to these messages for processing. • A syslog host program is necessary to use this method, such as, Kiwi Syslog Daemon or WinSysLog.
RESTRICTED USE ONLY Fargo Electronics, Inc. Specifying UDP Event logging Step Procedure 5 Select Submit. 6 Log in as a root User if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Specifying TCP Event logging Follow this procedure to send logging messages to a pre-existing IP connection made on the TCP port. Step Procedure 1 Select the System Log link. 2 Select the link for the log name you want to view or configure (the default choices are log1 or log2). Continued on the next page DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Specifying TCP Event logging (continued) Step Procedure 3 Select the TCP Connection radio button. See previous page. 4 Select Submit. 5 Log in as a root User if you are so prompted. Any change of setting will only be accepted after you have successfully logged in. 6 Use a host program such as Telnet to receive these TCP logging messages (Note: Other programs such as HyperTerminal are also used to monitor TCP connections). See below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Administration pages The purpose of the Administration pages is to allow the User to upgrade, reboot, modify passwords and enter User-specified system information strings. Using the System Information page The System Information page displays the current system information and allows the User to change the system information (which appears on the Home page). See the Using the Home page for definitions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the System Information page (continued) Step Procedure 4 Select the Submit button. 5 Log in as a root User if you are so prompted. Any change of setting will only be accepted after you have successfully logged in. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing the Root Password The Passwords page allows the User to change the passwords needed to log in as a User. Changes to all settings require a login. (Note: However, these changes are only protected by password after the password has been set. Users can only be added or removed using Telnet commands.) Step Procedure 1 Select the Administration link. 2 Select the Passwords link to get to the Password web page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Changing the Root Password (continued) Step Procedure 6 Select the Submit button. 7 Log in as a root User (using the password) if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Upgrading the Print Server This procedure provides a means to upgrade the Firmware in the Printer Server not the main Printer. Step Procedure 1 Select the Administration link. 2 Log in as a root User (using the password) if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) 3 Select the Upgrade link. 4 Select the Browse button. 5 Navigate to and select the appropriate file to upload.
RESTRICTED USE ONLY Fargo Electronics, Inc. Upgrading the DTC400 and HDP600 Print Server (continued) Step Procedure 6 Select the Upgrade button to start the Firmware upload. 7 Select Reboot when requested. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Reboot pages Rebooting the DTC400 and HDP600 restarts only the Ethernet Print Server. Rebooting the Ethernet Server The Reboot page allows the User to restart the Ethernet Print Server. Step Procedure 1 Select the Administration link. 2 Log in as a root User (using the password) if you are so prompted. (Note: Any change of setting will only be accepted after you have successfully logged in.) 3 Select the Reboot link.
RESTRICTED USE ONLY Fargo Electronics, Inc. Rebooting the Ethernet Server (continued) Step Procedure 5 Click Yes when prompted. 6 Wait for the Printer to reboot and display the home page. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Resetting to Default Settings The Reboot page also allows the User to reboot the Ethernet Print Server into a default settings mode. (Note: This simply restarts the Printer in a different state with the settings in memory temporarily ignored.) When the Default button is selected, the stored settings in the Printer’s memory are not changed. Step Procedure 1 Select the Administration link. 2 Log in as a root User (using the password) if you are so prompted.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Help page The Help page displays the Help information. Step Procedure 1 Open this web page at the appropriate location by clicking on the Help book icon at the top of each page. See below. 2 Review the web interface for the Ethernet-enabled Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Additional Procedures Reviewing LED and Dipswitch Tables The LEDs and dipswitches can be found on the back of Printers. Reviewing the LED Table LED DTC400 position STAT Upper LED HDP600 position Right Flash Rate Indicates On once per second The Normal Mode, IP address is configured. (i.e., more OFF than ON) On twice per second The IP address is not configured. Off once per second The Download mode is for updating the Ethernet interface. (i.e.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Dip Switches For the DTC400, ON means a Dipswitch is down and OFF means a Dipswitch is up. For the HDP600, ON means a Dipswitch is to the left and OFF means a Dipswitch is to the right. Dipswitch Comments 1 2 OFF OFF Allows Normal operation. Forces Factory default settings. ON OFF With the dip switches in this configuration, the unit will start up.
RESTRICTED USE ONLY Fargo Electronics, Inc. Upgrading the Main Firmware with the Fargo Workbench Printer Utility The Main Printer Firmware upgrades are done with the same procedure as the USBconnected Printer. The PC doing the upgrade must have a Driver installed for the Fargo Printer to be upgraded. (Note: Alternatively, a DTC400 User can upgrade the DTC400 Main Printer Firmware by using the DTC400 Upgrade web page.
RESTRICTED USE ONLY Fargo Electronics, Inc. Upgrading the Main Firmware with the Fargo Workbench Printer Utility (continued) Step Procedure 3 Access the Upgrade Firmware window from the Actions Menu, as shown below. 4 Select the New Firmware File by clicking Browse and selecting the Firmware file from the appropriate folder. 5 Begin the upgrade by clicking Upgrade, as shown below. Refer to the Fargo Workbench Printer Utility User Guide at this time. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Restoring the Factory Settings for Ethernet There may be times when you are unable to use the current configuration of the Ethernet interface. (Note: This could be because you have lost the password for your Printer or you just cannot get it to work properly.) • Restore default settings: The Printer has switches on the back which will restore the factory default settings to the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Accessing the IP address of your Printer The additional LCD menus for Ethernet-enabled Printers are provided to view the IP address of the Printer. Follow these procedures to access the IP Address of your Printer model. Accessing the DTC400 IP address Step Procedure 1 Apply power to the Printer. 2 Ensure that the Printer is connected to your network. 3 Wait up to one (1) minute to allow the Printer to configure the IP address.
RESTRICTED USE ONLY Fargo Electronics, Inc. Ethernet Printer Troubleshooting Procedures Troubleshooting procedures If you are having trouble connecting to your Ethernet Printer or printing to it, you should go through each of the following procedures. Step Procedure 1 Follow the Verifying the Printer Connection procedure. 2 Follow the Verifying the Printer IP address procedure. 3 Follow the Verifying that your PC can access the Printer using the ping command procedure.
RESTRICTED USE ONLY Fargo Electronics, Inc. Verifying the Printer Connection Step Procedure 1 Ensure that your Printer has a valid network connection. 3 Verify that the Printer has both LEDs blinking on and off with network activity. 3 If the LEDs do not indicate connection, verify the network connection with another device. 4 If the connection is OK, then something may be wrong with the Ethernet option installation. See the Ethernet Setup and Printer Driver Installation procedure.
RESTRICTED USE ONLY Fargo Electronics, Inc. Verifying that your PC can access the Printer using the ping command Step 1 Procedure Follow these instructions to issue a ping command to the Printer: At a DOS prompt, enter ping [IP Address] Example: C:\>ping 210.1.10.240 • If the ping response is successful, move on to the next troubleshooting procedure. See Display A below. • If the ping response is not successful, continue to step 2 of this procedure. See Display B below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Verifying that your PC can access the Printer using the ping command (continued) Step Procedure 2 Verify that the PC and the Printer are connected to the same network. 3 You may be on different subnets of your network and some of the network settings for the Printer are not correct. See your network administrator about this.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions Question Answer How do I know if my Printer has the Ethernet option installed? If your Printer has the RJ45 connector installed on the back of the Printer, then it has this Ethernet option installed. Can my non-Ethernetenabled Printer be upgraded to have an Ethernet interface? No.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions (continued) Question How can I find the IP address of my Ethernet Printer? Can I print from my PC to multiple Ethernet Printers? Answer You can find it in the LCD of the Printer if the Ethernet option is functioning properly. See Accessing the IP address of your Printer. Yes. Follow this procedure: 1. You can install multiple Printer instances by using the Add Printer wizard. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions (continued) Question Answer Can I use Fargo IP-Tracer to locate Printers on a different network segment? No. The IP-Tracer can only locate Fargo-compatible Printers located in the same network segment (as the PC running IP-Tracer). How do I upgrade the Printer Firmware in my Ethernet-enabled Printer? This is done in the same manner as a USB-connected Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions (continued) Question Answer What if I lose the password for my Printer or it is not accepted? See Reviewing the Dip Switches. Factory default settings will be restored to the Printer if power is applied to the Printer with Dipswitch 1 in the ON position and Dipswitch 2 in the OFF position. (Note: This will reset all Print Server settings, which includes static network settings, user configurations and user passwords.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions (continued) Question How can I verify/change what IP address my installed Printer Driver is expecting to find my Printer? Answer Follow this procedure. 1. Open the Printer Driver properties window. 2. Select Start -> Settings -> Printers and Faxes -> [your Printer Driver] -> Properties. 3. From the Ports tab, select Configure Port. (Note: The Host name will indicate IP address of the connected Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Frequently-asked Questions (continued) Question How do I choose a static IP address for my Ethernet Printer? Answer You can use the web pages if you know the current IP address. See the Accessing the Home page. OR You can use Fargo IP-Tracer which allows you to find Fargo-compatible Printers and specify their addresses. (Note: You can save static addresses.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms Term Purpose MAC (Media Access Control) The unique numeric value address associated with a network device that gives the device a unique identity. This address is assigned by the device manufacturer to ensure its uniqueness. TCP The Network protocol that allows reliable network communications (Transmission between devices.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Purpose SNMP (Simple Network Management Protocol) This is protocol for the network management services. This protocol provides a means for network compliant devices, called agents, to store data about themselves in Management Information Bases (MIBs) and return this data to the SNMP requesters.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 6: Printer Adjustments See this section for Printer adjustments. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury. Information that raises potential safety issues is indicated by a warning symbol (as shown to the left).
RESTRICTED USE ONLY Fargo Electronics, Inc. DTC400 Print Driver Options The options are provided in this section. Using the Card tab (DTC400) Adjusting the Card Size Option Step 1 Description Click inches or mm to choose the desired unit of measurement. (Note No.1: When designing a card format, always set the card size or page size within the card design program to the exact dimensions of a CR-80 card.) (Note No.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the Orientation Option Step 1 Description Select Portrait to cause the card to print in a vertical orientation. OR Select Landscape to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the number of copies Step 1 Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Diagnostics button under the Card tab Step 1 Description Click Diagnostics to bring up the Fargo Workbench Printer Utility window. See the Fargo Workbench Utility section. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Clean Printer Option Step Description 1 Click Clean Printer to display the Clean Printer Utility window. 2 Remove all cards from the Card Hopper and close the Hopper door. 3 Open the Front Cover and remove the Ribbon Cartridge. 4 Remove the paper backing from both sides of the Cleaning Card. 5 Place the Cleaning card into the Single Feed Slot. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Clean Printer Option (continued) Step Description 6 Click Clean. (Note: The Printer will begin to feed the cleaning card through the card path.) 7 Reinsert the Print Ribbon and cards after the cleaning procedure has completed. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Test Print button Step 1 Description Click Test Print to send a simple self-test print to the Printer. • Ensure that a YMCKO Ribbon is installed for the DTC400. • Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly. • Ensure that a YMCKOK Ribbon is installed for a DTC400 Card Printer with a Flipper Module to print a dual-sided image. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the About button Step 1 Description Click About to open a dialog box containing the copyright and version, date code information about this Printer Driver software. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (DTC400) Reviewing the Device Options tab (DTC400) The DTC400 window with the Device Options tab is displayed below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the Ribbon Type option Use the Ribbon Type option to select Print Ribbons. Step 1 Description Select the appropriate Ribbon Type for the type of Print Ribbon in use.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Auto Ribbon Select option Step 1 Description Click Auto Ribbon Select to verify that the Ribbon type selected matches the Ribbon installed in the Printer. (Note: The Printer Driver will change the Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the Color Matching option Use the Color Matching dropdown menu to choose the color matching options which best fits the print job requirements. Step 1 Description Select None for print speed versus print color or for use of third party color matching software.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting for the Resin Dither Select the appropriate dither method according to the type of image to be printed. This option affects objects printed with a resin-only Print Ribbon or when printing a dual sided card with resin only on the back side of the card. Step 1 Procedure Select Optimized for Photo when printing photo quality images with resin. OR Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Both Sides option Use this option to automatically print on both the front and back of a card. Step Procedure 1 Select this option in conjunction with any application program that supports a multiple-page document, duplex printing. (Note: The program must be able to send down two or more separate pages to be printed within the same document.) 2 • Page 1 will be transferred to the front side of the card.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Split 1 Set of Ribbon Panels option Use this option to provide the most economical means of printing a dual-sided card since a single set of ribbon Panels will be split to print both the front and backsides of a card. Step 1 Procedure Select this option to automatically print full-color on the front of a card and resin black on the back of a card (using either of the Full-color YMCKO, YMCKOK, YMCFKO, or YMCFKOK Print Ribbons).
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Back Side First option Step 1 Procedure Select this option: • If you need to print the first page of a two-page document on the backside of the card. OR • If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Back Side Only option Use this option to print only onto the backside of cards. Step 1 Procedure Select this option to print only onto the back of a card. (Note: Load the cards in the usual fashion.) • When this option is selected, the Print Both Sides option is automatically disabled. • When attempting to print a two-page document (if Print Back Side Only is selected), the first page of the document will print on the backside of the card.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Rotate Front 180 Degrees or Rotate Back 180 Degrees options Use this option to change the position of the printed image in relation to the location of a card's Magnetic Stripe or smart chip. Step 1 Procedure Select Rotate Front 180 Degrees to rotate the image on the front of the card by 180 degrees when printed. OR Select Rotate Back 180 Degrees to rotate the image on the back of the card by 180 degrees when printed.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Disable Printing option Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to encode cards. Step 1 Description Select Disable Printing to encode or re-encode cards without wasting additional printing supplies. (Note: When this option is selected, no print data will be sent to the Printer. All encoding instructions will be sent according to how they are configured within the software.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Color tab Step Procedure 1 Select Algebraic and then use this option to control the Contrast and Gamma of the printed image, as well as the individual color balance of Yellow, Magenta and Cyan. (Note: In most cases, the default settings of these options will suffice.) 2 Control the overall darkness and lightness of the printed image by adjusting the Dye-Sub Intensity slider.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Resin Heat (K) option (Front and Back) Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide. Step 1 Procedure Adjust the Resin Heat, Front (K) or the Resin Head, Back (K) as needed.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. Step 1 Procedure • Move the slider to the left to cause less heat to be used in the printing process. (Note: Certain card types may need additional heat for better transfer of the overlay material.) OR • Move the slider to the right to cause more heat to be used.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Color Matching option and Default button Step 1 Procedure To return all options to their factory settings, click Default. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Calibrate tab Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Position Controls Use the Image Position controls to adjust the position of the overall print area to be precisely centered on a card. Step 1 Procedure Click the Vertical and Horizontal adjustment arrows to adjust the Image Position values. • When adjusting these values, keep in mind that cards always remain in the same position while moving through the Printer, regardless of image orientation.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Position Controls (continued) Review the Image Position diagram, which displays how the printed image will move in relation to the fixed card position as positive and negative image placement values are entered. Step 2 Procedure Use the Vertical adjustment to move the image: • Move toward the rear of the Printer if a positive number is entered. • Move toward the front of the Printer if a negative number is entered.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Settings button Use the Settings button (see above) to bring up a dialog for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic encoding process. • The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity Module. • The Printer cannot encode both types of Magnetic Stripes interchangeably within the same Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Encoding Mode radio buttons Use the Encoding Mode option to specify the Encoding Mode that the printer is to use when encoding the magnetic stripe on a card. Step 1 Procedure • Select ISO to encode the magnetic stripe of a card with ISO encoding settings. OR • Select JIS II (Japanese Industrial Standard) to encode the magnetic stripe of a card with JIS II encoding settings. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Selection radio buttons Use the Magnetic Track Selection option to specify which track to configure through the Magnetic Track Options if the application requires customization of the standard ISO encoding process. (Note: Although the default ISO Magnetic Track Options should be correct for almost all applications, these options can be customized if the application requires it.) Step 1 Procedure Select a Track selection to: a.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Selection radio buttons (continued) Step 2 Procedure Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. (Note No.1: They do not designate which tracks the Printer will encode (e.g., to encode only Track 2). This must be done through the specific software program.) (Note No.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Track Options radio buttons Use the Magnetic Track options for these purposes: • Customize the ISO encoded data format for each of the Magnetic Stripe's three tracks. • Customize each track independently of the other two. • Specify which of the three tracks to customize by selecting one of the three track options. (Note No.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Bit Density radio buttons Use this option to customize the Bit Recording Density (Bits per Inch) used to encode the magnetic data on the currently selected track. Step 1 Procedure Select 75 BPI to change the bits per inch to 75 BPI. OR Select 128 BPI to change the bits per inch to 128 BPI. OR Select 210 BPI to change the bits per inch to 210 BPI. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Character Size radio buttons Use this option to customize the Character Data Size (Bits per Character) used to encode the magnetic data on the currently selected track. (Note: This character size includes the parity bit (if enabled).) Step Procedure 1 Select 5 Bits to change the bits per character to 5 BPC. OR Select 7 Bits to change the bits per character to 7 BPC. OR Select 8 Bits to change the bits per character to 8 BPC.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Enable MLE Support checkbox Multi-Language Extension (MLE) support in Windows XP can cause text strings to be broken up into fragments. This fragmentation of the text string prevents magnetic encoding. (Note: This option may help correct encoding problems in all operating systems.) Step 1 Procedure Check this box to allow the Driver to process the fragmented text. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the ASCII Offset radio buttons Use this option to customize the Character ASCII Offset used to encode the magnetic data on the currently selected track. (Note: This character offset value is subtracted from the ASCII value of each Magnetic Stripe data character prior to encoding on the track.) Step 1 Procedure Select NULL to change the ASCII Offset to NULL. OR Select SPACE to change the ASCII Offset to SPACE.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the LRC Generation radio buttons Use this option to customize the LRC Generation Mode (used to encode the magnetic data on the currently selected track). Step 1 Procedure Select NO LRC to change the LRC Generation to none. OR Select Even Parity to change the LRC Generation to Even Parity. OR Select Odd Parity to change the LRC Generation to Odd Parity.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Shift Data Left checkbox Use this option to shift the recorded magnetic data to the left-hand side of the card's Magnetic Stripe. OR Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step 1 Procedure Select the Shift Data Left checkbox option to apply to all tracks. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ISO Track Locations Review the magnetic encoding Module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.) 0.223" 0.353" 0.493" TRACK1 0.110" 0.130" TRACK2 0.110" 0.140" TRACK3 0.110" DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Sending the Track Information Magnetic track data is sent in the form of text strings from the application software to the Printer Driver along with all of the other printable objects within the card design. • Magnetic Track Data added: In order for the Printer Driver to differentiate between magnetic track data and the rest of the printable objects, the magnetic track data strings must be uniquely tagged or added.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing Tracks 1, 2 and 3 (in table format) Review this table, which displays the SS, ES, FS and the valid characters defined for each track. Track 1 Start Sentinel End Sentinel Field Separator Valid Characters Maximum Number of Characters % ? ^ ASCII 32-95 78 (See the table below.) Track 2 ; ? = ASCII 48-63 39 (See the table below.) Track 3 ; ? = ASCII 48-63 106 (See the table below.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the ASCII Code and Character Table ASCII Code Character ASCII Code Character ASCII Code Character 32 space 56 8 80 P 33 ! 57 9 81 Q 34 " 58 : 82 R 35 No. 59 ; 83 S 36 $ 60 < 84 T 37 % 61 = 85 U 38 & 62 > 86 V 39 ' 63 ? 87 W 40 ( 64 @ 88 X 41 ) 65 A 89 Y 42 * 66 B 90 Z 43 + 67 C 91 [ 44 ' 68 D 92 \ 45 - 69 E 93 ] 46 .
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area tab Use this option to control where the Overlay (O) Panel and/or the print area appear on a card. (Note: This option is helpful if, for example, you would like to omit or block out the overlay or printing around a card's smart chip or Magnetic Stripe.) By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Front and Back options Step 1 Procedure Select Print Both Sides under the Device Options tab to enable the Back option under the Overlay / Print Area. (Note: This same selection applies to the K Panel Resin back option.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Front option (Overlay / Print Area) Step 1 Procedure Select Front to view the Overlay/Print Area options for the front of the card. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Back option (Overlay / Print Area) Step 1 Procedure Select Back to view the Overlay/Print area options for the back of the card. (Note: The Back option is only available if Print Both Sides is selected.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu Step 1 Procedure Select Full Card for the Printer to overlay and/or print the entire card. OR Select Defined Area(s) for the Printer to overlay and/or print only in the selected and defined area or areas. OR Select Undefined Area(s) for the Printer to overlay and/or print only in the space outside the selected and defined area.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area Use these Overlay / Print Area options to control both the print and overlay together or control each individually. (Note: Determine whether to use the Frontside option (via the Front radio button) or the Backside option (via the Back radio button).) Step 1 Procedure Select For Print and Overlay for the defined area to apply to both the printing and overlay process.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Defined Area Option Step 1 Procedure a. Determine whether to use the Front option (via the Front radio button) or the Back option (via the Back radio button). b. Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Defined Area Option (continued) Step 2 3 Procedure When the card grid is first activated, a small black square will appear at its default size of .2" x .2" / 5mm x 5mm and at its default location in the lower lefthand corner (0, 0). This square represents the first defined area. • Determine the area of the card needed to define for a signature panel with a different size and location than the Driver's standard Omit Signature Area setting.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Defined Area Option (continued) Step 4 Procedure Measure from the lower left corner of the card up and over to the lower left corner of for the defined area to begin and enter these values into the X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Defined Area Option (continued) Step 5 Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b. Measure the defined area location based on the printed card. (Note: If selecting the Rotate Front 180 Degrees option, the image will appear upside down as it exits the Printer.) c.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Defined Area Option (continued) Step 6 Procedure a. Determine whether to use the Front option (via the Front radio button) or the Back option (via the Back radio button). b. Use the Defined Area arrows to navigate back and forth from area to area in the Front or Back area. (Note: The active area will always be highlighted with a dotted outline.) c. Define another area by clicking on the Defined Area UP arrow. • Another .2" x .
RESTRICTED USE ONLY Fargo Electronics, Inc. Using Security Options (Visual Security Solutions) (Front option only) The Visual Security Solutions dropdown menu list will be used to enable and select which type of visual security will be used. The Visual Security dropdown list will be selectable only on the Front side (see below). Visual Security is not an option for the back side. The following actions will occur when one of the Visual Security locations is selected.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting Orientation - Landscape under Card tab Step 1 Procedure Select Landscape (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Visual Security Solutions dropdown menu (A to D) Step 1 Procedure Click the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting Orientation - Portrait under Card tab Step 1 Procedure Select Portrait on the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Visual Security Solutions dropdown menu (E to H) Step 1 Procedure Click the Visual Security Solutions dropdown menu under the Portrait Orientation (see above) to use the options shown below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the VeriMark radio button (Frontside option only) Step Procedure 1 Click either VeriMark or HoloMark, as shown below. The foil options are used to control the size of the exclusion area. (Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) 2 Click VeriMark (below) for the rectangle-sized area. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting HoloMark (Front option only) Step 1 Procedure Click HoloMark (below) for the squared-area size. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Custom VeriMark Card (Custom Graphic in a 2D foil) The custom VeriMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) A B C D Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) E F G H DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Custom HoloMark Card (Custom Graphic in a 2D foil) The custom HoloMark image is stamped on blank, standard-sized cards. You can select one of eight positions (A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) A B C D Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) E F G H DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the K Panel Resin tab Select the K Panel Resin option to control where the resin black (K) panel of a full-color Ribbon is printed. • If printing with a resin-only Ribbon type all K Panel Resin options will be grayed out. • Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.) DTC400 Card Printer/Encoder User Guide (Rev.
RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Frontside and Backside options Step 1 Procedure Select Print Both Sides under the Device Options tab to enable the Backside option under the K Panel Resin tab. (Note: This same selection applies to the K Panel Resin backside option.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Frontside option (K Panel Resin) Step 1 Procedure Select Front to view the K Panel options for the front of the card. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Enabling the Backside option (K Panel Resin) Step 1 Procedure Select Back to view the K Panel Resin options for the back of the card. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting from the Print All Black with K Panel options (Front and Back options) Select one of the three options listed under Print All Black with K Panel if the black text or bar codes are not TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the Print Ribbon's resin black (K) panel as specified by each of the following options.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Full Card option (Front and Back options) Step 1 Procedure Select Full Card for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) option (Front and Back options) Step 1 Procedure Select Defined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Undefined Area(s) option (Front and Back options) Step 1 Procedure Select Undefined Area(s) for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (Front and Back options) To define an area, refer to the following steps: Step 1 Procedure Click Defined Area(s). (Note: This will activate the card grid in the upper half of the window. It is through this card grid that up to five areas can be defined.) When the card grid is first activated, a small square will appear at its default size of .2" x .
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Step 2 Procedure a. Determine the area of the card necessary to define. In the sample (below), this area is indicated by the dashed outline. b. Determine the size of this area by actually printing a card and looking at it in the same orientation as when it exits the Printer. 3 Measure the total size for the area and enter those dimensions into the dimension boxes. (Note: The minimum size an area can be is .
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Step 4 Procedure a. Once the area is sized properly measure from the lower left corner of the card up and over to the lower left corner for the defined area to begin. b. Enter these values into the X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) 5 a. Print the card design and note how the image is oriented on the card as it ejects from the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Karen Atkins Access Level-2 ID# 1234478 * 172355* X=1.4“ Y=0.2“ DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Step Procedure 6 Define another area by clicking the Defined Area up arrow. (Note: Another .2" x .2" / 5mm x 5mm area will appear in the lower left-hand corner. This is the location in which all newly defined areas will first appear.) 7 Use the Defined Area arrows to navigate back and forth from area to area. (Note: The active area will always be highlighted with a dotted outline.
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Print YMC under K and Print K Only options Step 1 Procedure • Select between the Print YMC Under K and Print K Only options. (Note: When the Print YMC Under K option is selected, all black in the designated areas will print with the Yellow (Y), Magenta (M) and Cyan (C) Ribbon panels directly beneath the resin black (K) panel.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Supplies tab (DTC400) Use the options on this tab to view information about the Ribbon installed in the Printer. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Ribbon Information Step 1 Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Ribbon Level Indicator Step 1 Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Calibration Utility (DTC400) Access the Settings dialog box via the Settings button on the Calibrate tab. Use the adjustment mode to change the Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Image Darkness Option Use this option to set the overall darkness of the printed image by increasing or decreasing the amount of heat used by the Printhead when printing. Step 1 Procedure Lighten the printed image by clicking the down arrow value and decrease the amount of Printhead heat. to enter a negative OR Darken the image by clicking the up arrow increase the amount of Printhead heat.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Top of Form Option Use this option to adjust the lengthwise or horizontal position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.) The diagram (below) represents how the printed image will move in relation to the fixed card position as a positive or negative Image Placement value is entered.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print End of Form Option Use this option to reduce or increase the overall printable area in order to optimize edge-toedge printing toward the trailing edge of a card. (Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Print Left of Form Option Use this option to adjust the vertical position of the printed image on a card so it appears centered. (Note: When adjusting this value, keep in mind that cards always remain in the same landscape orientation while moving through the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Magnetic Encoder Voltage Offset Option Use this option to adjust the voltage of the Magnetic Encoder. • Encoder voltage is set from the factory at a default of 7.24vdc for Hi-Co Magnetic cards and 2.54vdc for Lo-Co Magnetic cards. • Depending on the cards that are being used, it may be necessary to adjust the encoder voltage out of default. See the next two procedures for instructions on adjusting the Magnetic Encoder Voltage.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the Hi-Co Voltage Offset Step Procedure 1 Identify the Magnetic Encoder voltage required by the cards. (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). 2 Use the following equation to identify the proper Mag Hi-Co Voltage Offset value • ((((36500/(((+4.6)/1.
RESTRICTED USE ONLY Fargo Electronics, Inc. Adjusting the Lo-Co Voltage Offset Step Procedure 1 Identify the Magnetic Encoder voltage required by the cards. (Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). 2 Use the following equation to identify the proper Mag Lo-Co Voltage Offset value • ((((36500/(((+4.6)/1.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe. When adjusting this value, keep in mind that a card and its Magnetic Stripe will always remain in the same relative position as the card travels through the Printer.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Ribbon Tension Option Step 1 Procedure Use the Ribbon Tension option to increase the amount of tension (drag) on the ribbon during printing. Enter a negative value to decrease the amount of tension that is placed on the ribbon during printing OR Enter a positive value to increases the amount of tension that is placed on the ribbon during printing. Using the LCD Contrast Option Use this option to adjust the contrast of the LCD.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Flipper Home Offset Option Use this option to change the Flipper angle relative to home/horizontal position. This is done in order to adjust angle of travel to and from the Printer and Flipper Module. Step 1 Procedure Enter a negative value to position a card to enter the Printer at an upward angle. Or Enter a positive value to position a card to enter the Printer at a descending angle. (Maximum Adjustment Range: The maximum adjustment range is ±5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Flipper Smart Angle Offset Option Use this option to change the Flipper angle relative to the default smart card loading position. This is done in order to adjust travel to and from the Flipper and the Smart Card Docking Module. Step 1 Procedure Enter a negative value to decrease the amount of Flipper angular movement from the home position to the smart card loading position.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 7: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury.
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Required Supplies For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit, available from the reseller. This kit includes the following: • Printhead Cleaning Swabs pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's Printhead. • Cleaning Cards with an adhesive backing for cleaning the Printer's Card Feed Rollers and Platen Roller. • Cleaning Pads pre-moistened with 99.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning Procedures Cleaning the Printhead Perform this procedure during every 1000 prints to maintain consistent print quality. Also, perform this procedure after noticing a streak on the card where color was not transferred. Warning: Never use a sharp tool or abrasive object of any kind to clean the Printhead, which can damage it. Step Procedure 1 Open the Printer's Front Cover.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Card Feed and Cleaning Rollers The Card Feed Rollers move the card throughout the print process. The Cleaning Roller removes dust particles from a blank card as it feeds into the Printer. Cleaning these Rollers will help prevent card jams and card contamination and will ultimately lead to better print quality and extended Printhead life.
RESTRICTED USE ONLY Fargo Electronics, Inc. Cleaning the Printer's Exterior The Printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a Cleaning Pad from the Printer Cleaning Kit. Caution: Do not use cleaning solvents of any kind or spray the Printer’s exterior with a cleaner! Cleaning the Printer's Interior Dust and other particles may accumulate inside the Printer with continued usage.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 8: Packing the Card Printer The purpose of this section to provide the User with a specific packing procedure for this Card Printer. Follow this instruction to pack the Card Printer for transport. Step Procedure 1 Clean the inside of the Printer with compressed air. 2 Wipe it down with a lint-free cloth. 3 Clean the Printhead with a alcohol swab. 4 Pack the Printer in the original carton and packing materials.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 9: Board Level Diagnostics The purpose of this section to provide the User with specific Board Level Diagnostic procedures for Board Errors and Sensor Testing for this Card Printer. Safety Messages (review carefully) Symbol Critical Instructions for Safety purposes Danger: Failure to follow these installation guidelines can result in death or serious injury.
RESTRICTED USE ONLY Fargo Electronics, Inc. Sensor and Motor Reviewing the Sensor Location and Voltages Use this table as a reference tool for Board Level Diagnostics Sensor Location Pin Low Range VDC High Range VDC RFID Board J5 3 Present .02 Not Present .70 Headlift J9 1, 3 (+, -) Not Depressed 0 - .17 Depressed 4.9 – 5.5 Print Cover Sensor (Sensor mounted to Main Board) J4 1, 2 (+, -) Not Depressed 0 - .17 Depressed 4.9 – 5.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 10: Menu Option Tree Accessing the Menu Option Structure Tree When the Printer is powered on and sitting idle, a MENU option appears above the center soft key buttons. Use this menu option to access several Printer-related functions, as shown below. Refer to the Menu Option Structure Tree for all available menu options.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 11: Fargo Workbench Printer Utility Click on Diagnostics to bring up the Fargo Workbench Printer Utility. See the Fargo Workbench Printer Utility Help File for further instructions on each option. Reviewing the Card tab and Diagnostic button Display A – Card tab > Diagnostics button DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Card tab and Diagnostic button (continued) Display B – Fargo Workbench Printer Utility (see appropriate User Guide located on your CD) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Placing the Printer in the Firmware Upgrade Mode Step Procedure 1 Caution: Turn off the Printer and unplug the power cord from the Printer. 2 Press and hold down the Power and Pause buttons on the Printer, as shown below. 3 Continue to hold down both the Power and Pause buttons as the power is reapplied, hold the buttons down for two (2) seconds after the power has been restored and then release.
RESTRICTED USE ONLY Fargo Electronics, Inc. Placing the Printer in the Firmware Upgrade Mode (continued) Step 2 Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 12: Firmware Updates The purpose of this section is to provide the User with information on the internal software or Firmware, which controls all aspects of the Printer's operation. New Firmware versions may be released containing enhancements, such as improved reliability, added features or better print quality. New Firmware updates can be downloaded from the Internet.
RESTRICTED USE ONLY Fargo Electronics, Inc. Performing the Firmware Updates (continued) Display B – Fargo Workbench Printer Utility (Printer Information tab) DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Performing the Firmware Updates (continued) Step Procedure 2 Type in: www.fargosupport.com to bring up the web site, as shown below. 3 This will launch the Fargo Support page. Important: There is no new Firmware (available) for this new Printer at this time. • Click on the Firmware selection box. • Using the drop down menu select the Printer. • Click on the Go button, as shown below. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Performing the Firmware Updates (continued) Step Procedure 4 Click on the Printer name under Printer Firmware to begin the download, as shown below. 5 Click on the Save button to save the file, as shown below. 6 Click on the Save button to save the file to the computer’s Desktop, as shown below. 7 Click on the Close button to close this dialog when the download is completed, as shown below. 8 From the computer’s desktop, double click on the Firmware .
RESTRICTED USE ONLY Fargo Electronics, Inc. Performing the Firmware Updates (continued) Step 12 Procedure Select Upgrade Firmware in the Action dropdown menu, as shown below. This brings up the Upgrade Firmware window, as shown below. See the Fargo Workbench Printer Utility User Guide at this time. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Performing the Firmware Updates Step 13 14 Procedure • Select the Desktop dropdown menu. • Click on the .frm file. • Click on the Open button, as shown below. This completes the Downloading Firmware procedure. DTC400 Card Printer/Encoder User Guide (Rev. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 13: Fargo Technical Support The purpose of this section to provide the User with an efficient, step-by-step procedure to be used when contacting Fargo Technical Support as needed for this Card Printer. Contacting Fargo Technical Support Step 1 Procedure Refer to Section 3: General Troubleshooting as needed. Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance.
RESTRICTED USE ONLY Fargo Electronics, Inc. Reading the Serial Numbers on a Fargo Printer The purpose of this section is to provide updated instructions for reading serial numbers on a Fargo Printer. Finding out when a Fargo Card Printer was manufactured You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured. 2.
RESTRICTED USE ONLY Fargo Electronics, Inc. Section 14: Glossary of Terms Term Definition 24-bit color A color depth for an image that uses 8 bits for each color (red, blue, green) combining the possible 256 shades to provide a color depth of 16.7 million colors. AC - Alternating Current An electrical current that reverses its direction at regular intervals (typically 50 - 60 times a second). Access Card The card for the SmartGuard security system.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Barcodes A series of alternating black and white stripes, of varying widths (each character denoted by a set number and width of black stripes) that allows characters to be optically read by a computer. Batch print A file sent down from the computer that contains commands to print a number of cards, sequentially.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Cache A type of memory buffer to store data temporarily, used to hold information that is most often exchanged between contRoller and peripheral, to expedite data transfer. Calibrating A procedure to adjust an electro-mechanical device so that it operates within established parameters. Cleaning Roller High tack Rollers positioned just after the input Hopper to lift debris off the card as it rolls over it.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition CR-79 A card dimension standard of 2.0625" L X 3.3125" W (+/-0.002" W, +/-0.005" L) or 52.400 X 84.150 mm. CR-80 A card dimension standard of 2.125" X 3.370" (+/-0.002" W, +/0.005" L) or 53.975 X 85.598 mm. CR-90 A card dimension standard of 2.375" X 3.625" (+/-0.002" W, +/0.005" L) or 60.325 X 92.075 mm. CR-100 A card dimension standard of 2.625" X 3.875" (+/-0.002" W, +/0.005" L) or 66.675 X 98.425 mm.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Direct-to-Card (DTC) Printing The Direct-to-Card printing process prints digital images directly onto any plastic card with a smooth, clean, glossy PVC surface. Dither A system of distributing dots to control the hue, brightness and/or saturation. In monochrome printing, this controls the brightness. In color printing, dithering can supply a larger color gamut than nondithering.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Dwell Time The speed at which the card moves across the lam Roller, measured in seconds/inch (secs/in). This may be adjusted in the Driver to ensure adhesion and card flatness. Dye Migration The diffusion of dye out of the card surface and into another receptive surface, such as a vinyl pouch card holder, resulting in a faded image.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Encoder (wheel) An electromechanical device, attached to a shaft that detects the change in rotational position, incremented to count ticks per revolution. The Printer's encoder wheel both detects motion and measures the amount of rotation in the movement of the Ribbon. Engine A generic term for a collection of systems and mechanisms that is dedicated to executing a specific function.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Flash Memory A microchip based non-volatile memory device that holds its data when power is removed. This allows for field reprogramming of the Printer commands, such as Printer firmware upgrades, without the necessity of changing chips. Font A character set similar in style and form. Fonts can be graphical or mathematical constructs, represented by a series of dots or an assembly of curves and lines.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Hard Drive A high capacity storage device in a PC consisting of nonremovable magnetically encodable platters. Hardware Physical components of a system such as the Printer, the PC, the power supply. HDP (High Definition Printing™) The High-Definition Printing process prints full-color images onto clear HDP transfer film (InTM).
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition IEEE 1284 (Institute of Electrical and Electronics Engineers 1284) A standard method of signaling for a bi-directional parallel interface on personal computers. To ensure proper Printer communications and image output, Fargo recommends a parallel interface cable that complies with this specification. Image A collection of pictures or graphical elements that compose the visual features on a card.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Landscape A document layout that is viewed with the document's long axis in a horizontal orientation. LCD (Liquid Crystal Display) A device that contains a liquid crystal between two pieces of polarized film through which reflected or ambient light can pass. When a current is applied, the liquid's polarity changes and blocks the passage of the light resulting in an opaque area of the display.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition MB (Megabyte) A unit of storage that equals 1,048,576 bytes. Memory A generic term for any device that stores digital information using magnetic media or digital chip storage device. Menu A descriptive list of headings above nested functions that aid navigation to a specific operation. These are found in computer applications, with the heading at the top of a subset of like functions.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Oversized Cards Oversized cards are used for more efficient visual identification and are available in many non-standard sizes. The most popular sizes are CR-90 (3.63" x 2.37"/92mm x 60mm) and CR-100 (3.88" x 2.63"/98.5mm x 67mm). Overlaminate Protective clear or holographic material to increase security and durability applied over the printed surface with a hot Roller. (Thin Film) Overlaminate A 0.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Pinch Roller A free spinning (non-Driven) Roller that presses the card against the Drive Roller, on the opposite side, to ensure an adequate normal force for proper traction. Pixel Short for picture element. The smallest element of a graphic. Platen The hard rubber Roller that Drives the media through the Printer, providing support to the backside of the media during printing or laminating.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Printhead The device on a Printer that produces the image on the media. PVC Abbreviation for polyvinyl chloride, often called vinyl. PVC is the component of the 0.002" thick clear, dye receptive film on the surface of the identification card and is the primary component of the identification card cores. Queue A sequence of files or sets of data, awaiting transmission or processing.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Resolution The number of individual pixel elements in a graphic, taken over a given length, used to indicate the sharpness of the picture and the level of detail. The number of elements in the Printhead determines Fargo Printer resolution.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Self-test A pre-determined print file used to confirm Printer operation typically sent from the Driver or stored in the Printer's memory. Sensor An electro-mechanical/electro-optical device used to indicate a change in state in the Printer such as when a card reaches a certain location. Serial communications The transfer of data, one bit at a time and in sequential order, using a single wire.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. SS (Start Sentinel) The character denoting the end of a magnetic data string. Stacker The device that moves the finished cards onto the output column, ordering them "First In, First Out".
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition Thermocouple A device for measuring temperature using a junction of two wires of dissimilar metals that produce a voltage when heated that varies proportionally with the temperature. Through-hole A method of mounting circuit elements with the leads passing through holes in the circuit board and soldered on the opposite side.
RESTRICTED USE ONLY Fargo Electronics, Inc. Glossary of Terms (continued) Term Definition USB (Universal Serial Bus) A 1.5M/sec (12Mbit/sec) serial communication interface that can support 127 separate devices consisting of 4 wires: power, ground, data in and data out. Virtual Memory A technique used by Windows when chip memory is exhausted, in which data is written to the hard to hold data temporarily and support Window's operations.
RESTRICTED USE ONLY Fargo Electronics, Inc.
RESTRICTED USE ONLY Delete button, 6-57 Device Option tab, 4-28 Diagnostic Utility / Diagnostics Tool, 6-5 dimension boxes, 6-76 Dimensions, 2-3 DIP switches (Dual In-line Package Switches), 15-4 Direct-to-Card (DTC) Printing, 15-5 Disable Printing option, 6-20 Disables Magnetic Verification, 4-53 disk cleanup utility, 4-4 Dither, 15-5 DMA (Direct Memory Access), 15-3 Dongle, 15-5 Dot, 15-5 Dot pitch, 15-5 Download, 15-5 DPI (Dot Per Inch), 15-5 DRAM (Dynamic Random Access Memory), 15-5 Driver, 15-5 DTC400
RESTRICTED USE ONLY inches or mm option, 6-2 incorrect image darkness problems, 4-43 increase Printhead heat, 6-87 Input, 15-10 Input Hopper, 15-10 integral resistor, 7-2 Interface, 2-4 Intermediate Transfer Media (InTM), 15-10 internal electrical components, 7-2 internal Printer settings, 6-25 ISO, 15-10 ISO 7811-2 Magnetic Stripe, 6-41 ISO encoded data format, 6-34 ISO Standard selections, 6-39 ISO Standard settings, 6-32 ISO Track Locations, 6-41 J JIS II (Japanese Industrial Standard), 15-10 K K Pane
RESTRICTED USE ONLY Power Port, 2-10 power/data cables, 4-35 Premium Resin Black (K), 2-12 prevents magnetic encoding, 6-37 Print All Black With K Panel, 6-71 print and overlay, 6-45 Print Back Side First option, 6-17 Print back side only, 6-18 print both sides, 6-15, 6-16 Print Both Sides option, 2-16, 6-16, 6-18 Print Drive Stepper, 9-2 Print Driver, 15-14 Print Job, 15-14 Print K Only options, 6-82, 6-84, 6-85, 6-90, 6-92, 6-93, 6-96 Print Length option, 6-89 Print Method, 2-4 Print Ribbons, 2-11 Print
RESTRICTED USE ONLY T TAC, 15-18 Temp file, 15-18 Test Core Pins (Lam), 4-53 Test Core Pins (Print), 4-53 Test Print option, 6-8 Test-print, 15-18 Tests Magnetic Encoding, 4-53 Thermistor, 15-18 Thermocouple, 15-19 Through-hole, 15-19 Timeout, 15-19 TOF (Top of Form), 15-19 Track, 15-19 Track 2, 6-33 Track Data Note, 6-43 track number (1, 2, or 3), 6-42 tracks, 6-33 tracks 1, 2 and 3, 6-43 troubleshoot the Printer, 13-1 Troubleshooting, 15-19 TrueType (TT), 15-19 TrueType black text, 6-71 TÜ V-EMC, 2-1 U
