HDP700 Series Card Printer Technical Service and Maintenance Manual
HDP700 Series Card Printer Technical Service and Maintenance Manual Notices This manual is intended for use by service and maintenance personnel who desire more technical information than is contained in the online User's Guide. It contains diagnostics, calibration, and parts replacement procedures. Refer to the online User's Guide, included with the printer, for instructions on general setup, installing supplies and standard operation. The information in this document is subject to change without notice.
Table of Contents SPECIFICATIONS .............................................................................................................. 1-1 Regulatory Compliances ............................................................................................... 1-1 Agency Listings ............................................................................................................ 1-2 Technical Specifications .......................................................................................
2.9 Diagnosing Image Problems............................................................................ 2-14 2.9.1 Pixel Failure .......................................................................................... 2-14 2.9.2 Card Surface Debris .............................................................................. 2-14 2.9.3 Incorrect Image Darkness ...................................................................... 2-15 2.9.4 Ribbon Wrinkle ..............................................
3.9.2 3.9.3 3.9.4 Cleaning the Platen Rollers .................................................................... 3-20 Clean the Inside of the Printer................................................................. 3-21 Clean the Cleaning Rollers ..................................................................... 3-21 PARTS REPLACEMENT .................................................................................................... 4-1 4.1 Removing the Covers........................................
4.6.10 Main Pulley – Back (D850190)................................................................ 4-28 4.6.11 Belt (F000018)....................................................................................... 4-29 4.6.12 Base Module (840151)........................................................................... 4-29 4.7 Replacing the Gear Driven Base Module Components ...................................... 4-31 4.7.1 Drive Belt – Platen Roller to Card Feed Roller (220071) ..........................
LCD ON-LINE MENU NAVIGATION.................................................................................... 7-1 7.1 Entering the LCD On-Line Menu and Selecting an Option ................................... 7-1 7.2 Print Test Image ............................................................................................... 7-3 7.3 Setup Printer .................................................................................................... 7-4 7.3.
FARGO Electronics Inc. Section 1 Specifications Regulatory Compliances FCC The Card Printer complies with the requirements in Part 15 of the FCC rules for a Class B digital device. These requirements are designed to provide reasonable protection against harmful interference in a residential installation.
FARGO Electronics Inc. Agency Listings Safety Standards UL 1950, CSA C2.2 No.950-95 and TüV-GS (EN 60950 A1-A4, A11). Emissions Standards CE, FCC, CRC c1374, BSMI, ITS (EN 55022 Class B:1995, FCC Class B, EN 70082-1:1997). Technical Specifications Printing Method HDP™ Dye-Sublimation/Resin Thermal Transfer. Printing Resolution 300 dpi (11.8 dots/mm). Colors Up to 16.7 million colors and 256 shades per pixel. Print Speed-Batch Mode Approximately 35 seconds (YMC with transfer).
FARGO Electronics Inc. System Requirements IBM-PC or compatible. Windows 95/ 98/ ME/ NT/ 2000. Pentium™ class 133 MHz computer with 32 MB of RAM or higher, 200 MB free hard disk space or higher, and ECP parallel port with DMA access. Interface Centronics parallel, IEEE-1284 Compliant Operating Temperature 65ºF to 80ºF (18ºC to 27ºC). HDP Film Storage Temperature 77ºF (25ºC) or lower for no longer than 1.5 years. Humidity 20% to 80% Non-Condensing. Dimensions 14.3 in. H x 26.1 in. W x 14.3 in.
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FARGO Electronics Inc. Section 2 General Troubleshooting 2.1 Contacting FARGO Technical Support If you have read the suggested Sections of the Technical Service and Maintenance Manual and were unable to find the answer(s) to your question(s), contact the FARGO Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for assistance. Or, contact FARGO Technical Support via the Web: http://www.fargo.com/tech_support/contact_tech_support.
FARGO Electronics Inc. 2.2 LCD Display Messages The LCD display shows the current status of the printer. Please refer to the following tables for a complete list and cause of all possible LCD messages. Note that these tables display the LCD messages in alphabetical order. If the LCD message is communicating an error or requires an action, these tables will also offer a solution to what should be done.
FARGO Electronics Inc. Print Ribbon Print Ribbon Out Print Timeout Printer Open Program Exception RAM Memory Error Realigning Film Smart Encode Failed Starting Self-test Printhead Temp Temperature Timeout Testing Memory Transfer Cooling Transfer Lift Transfer Timeout Transfer Warming Unable To Feed Card Update Firmware Now Wrong Print Ribbon 2.3 The print ribbon is not installed properly, or has run out, jammed, broken, or been damaged. See Section 2.6.3. The print ribbon has run out.
FARGO Electronics Inc. 2.3 Communication Errors Symptom(s): Incorrect output, communications error on PC or printer, stalling, no response from printer, no job printed, “paper out” error. 2.3.1 System does not meet requirements. Confirm that the system meets the minimum requirements. • IBM-PC or compatible. • Windows 95/98/ME/NT/2000 • Pentium™ class 133 MHz computer with 32 MB of RAM or higher. • 200 MB free hard disk space or higher. • ECP parallel port with DMA access. 2.3.
FARGO Electronics Inc. 2.3.7 Inadequate hard drive space. A large amount of temporary files on your computer can cause communications errors. Temporary files can be found by following these directions: • Search for all folders called “TEMP”. Once found, clear the contents of the folders. • If using Windows 95/98/ME/2000 run the system utility Disk Defragmenter found in the Accessories folder of the Start Menu.
FARGO Electronics Inc. 2.4 Card Feed Errors Symptom: Cards don’t feed from input hopper, cards jam in flipper or transfer Section, or LCD Errors. 2.4.1 Two or more cards are feeding at the same time or cards are not feeding properly • Remove the stack of cards. Ensure that the cards are not sticking together. Manually separate them if needed. Remember not to touch the surface of the card. Dirt or oil from hands will impair quality. • Slide the left wall of the Input Hopper to the proper location.
FARGO Electronics Inc. 2.5 Encoding Errors Symptom: No output encoded, unable to read encoded data on card, LCD error occurs. 2.5.1 No ENC Response • Ensure that the two wires to J62 on Lamination Board are properly seated. Check the wires to ensure that they are plugged in properly. • The cable between the Print and Lamination Board may be bad. Replace the cable and see if the error repeats itself. • The Lamination Board may be bad. Replace the Lamination Board as described in Section 4.9.
FARGO Electronics Inc. • Ensure that the coercivity of the cards matches the setting in the driver. • Compare the settings for the card reader to the settings in the driver. • Ensure that the magnetic stripe on the card is free of scratches or voids. 2.5.9 Data intended for the magnetic stripe was printed on the card. 2-8 • Confirm that the application is formatting the magnetic string correctly. See Section 3.7.7.
FARGO Electronics Inc. 2.6 Printing Process Errors 2.6.1 Aligning Ribbon Error • Ensure that the ribbon is loaded properly and completely seated on the hubs. • Check to make sure the marks on the ribbon are complete. • Check motor operation by ensuring that the ribbon moves in both forward and backward directions on power up. • Remove the back cover and locate the connector labeled J65 on the main board. Check the voltage for each of the 5 ribbon sensors where they connect to the main board.
FARGO Electronics Inc. 2.6.7 Printhead Temp The Printhead temperature regulator is not functioning properly. • Reboot the printer. If the problem persists, remove the Printhead and ensure that the Printhead Cables are seated properly. If necessary, the back cover may need to be removed to verify the Printhead Cable connection to the Main Print Board.
FARGO Electronics Inc. 2.7 Transfer Process Errors 2.7.1 Transfer Film Drive Error • • Lower Film Sensor may have failed. Check the voltage for the Film Sensor where it connects to the Lamination Board. 1. Place a Film mark over the Film Sensor. The voltage should be less than 1 VDC. 2. Remove the Film mark from the Film Sensor. The voltage should be greater than 4 VDC. 3. Replace the sensor if the voltages are incorrect. Upper Film Sensor may be out of calibration.
FARGO Electronics Inc. 3. Press the CANCEL button to reboot the printer and cancel all jobs from the printer memory. All current print jobs will be canceled and will need to be resent from the computer. 2.7.4 Temperature Timeout • Run a self-test as described in Section 7.2. If no error occurs, the settings in driver may be too high or too low. See Section 3.5 for instructions of how to adjust the transfer settings. • The Transfer Roller is unable to reach the optimum temperature.
FARGO Electronics Inc. 2.8 Output Errors 2.8.1 Cards feed into the Output Stacker, but are not lifted up into place. • Check operation by resetting the printer and visually confirming that the stacker cycles on powerup. • Verify that the wires (840121) from the Output Stacker are connected properly and are well seated in the wire harness. • Ensure that the Output Stacker is set to the correct card size. Slide the wall of the Output Stacker to the correct card size.
FARGO Electronics Inc. 2.9 Diagnosing Image Problems 2.9.1 Pixel Failure Symptom: A thin line or scratch travels the entire length of the card. • Check the card stock for scratches; replace the cards if necessary. • Examine the Printhead for visible damage. • Clean the Printhead as described in Section 3.9.1. • Clean the Cleaning Rollers as described in Section 3.9.4. • Clean the Platen Rollers as described in Section 3.9.2. 2.9.
FARGO Electronics Inc. 2.9.3 Incorrect Image Darkness Symptom: Printed cards are too dark or too light. • Run a self test as described in Section 7.2. This will ensure that the issue is not with the driver settings. • Adjust the Dye-Sub Intensity setting within the Image Color tab of the printer driver as described in Section 3.4 • Correct the Image Darkness as described in Section 7.3.21.
FARGO Electronics Inc. 2.9.4 Ribbon Wrinkle Symptom: Printed cards have off-colored lines or streaks on them. 2-16 • Confirm that the printer is using the most current driver from http://www.fargo.com. • Reduce the Dye-Sub Intensity setting within the Image Color tab of the printer driver as described in Section 3.4. • Reduce the Image Darkness as described in Section 7.3.21. • Adjust the Ribbon Tension as described in Section 7.3.6. • Adjust Printhead Bracket Adjustment Screws.
FARGO Electronics Inc. 2.9.5 Excessive Resin Printing Symptom: Black resin text and barcodes appear smeared or too thick. • Reduce the Resin Heat setting within the Image Color tab of the printer driver as described in Section 3.4. • Reduce the Image Darkness as described in Section 7.3.21. 2.9.6 Incomplete Resin Printing Symptom: Black resin text and barcodes appear faded or too light. • Increase the Resin Heat setting within the Image Color tab of the printer driver as described in Section 3.4.
FARGO Electronics Inc. 2.9.7 HDP Film Wrinkle Symptom: HDP Film is creased or wrinkled on the printed card. Note HDP Film wrinkle will appear clear, or look as though the entire image is wrinkled. Alternatively, ribbon wrinkle will appear as assorted colors. 2-18 • Align the edge of the HDP Film with the Transfer Station red alignment arrows to ensure the Film is tracking properly.
FARGO Electronics Inc. 2.9.8 Incomplete Transfer Symptom: Printed image has ragged edges; HDP Film seems to have peeled off. • Increase the Transfer Temperature setting within the Image Transfer tab of the printer driver as described in Section 3.2.2. • Increase the Transfer Temperature through the LCD as described in Section 7.3.8. • Ensure that the Lamination Roller makes uniform contact with the card.
FARGO Electronics Inc. 2.9.9 Image Placement Symptom: Printing is cut off or is not centered on the card, or a white border appears. 2-20 • Verify that the HDP Film spools are wound evenly. If the spools are wound unevenly, replace the roll of HDP Film. • Align the edge of the HDP Film with the Transfer Station’s red alignment arrows manually to ensure the Film is tracking properly. • Verify that the Ribbon and Film are properly seated on both sides.
FARGO Electronics Inc. • Use the Image Position option within the Image Transfer tab of the printer driver as described in Section 3.5.1 to precisely center the image. • Make sure that the Platen Roller is clean. If unsure, follow the procedure for cleaning the Platen Roller in Section 3.9.2. • See Print Offset, Transfer Tension, Transfer TOF (Top of Form), and Transfer EOF (End of Form) Alignment in Section 7.3 to adjust the printer through the LCD.
FARGO Electronics Inc. 2.9.12 Registration problem Symptom: Colors are shifted slightly in the image creating colored edges or poor resolution. • Upper Film Sensor is not in calibration 1. Position the HDP Film so that a clear portion is between the slotted optical sensor. 2. Turn the potentiometer on the sensor board with a small slotted screwdriver until the LED on the sensor board turns on. 3. Back the potentiometer off until the LED just turns off • Printhead pressure is too high or too low.
FARGO Electronics Inc. Section 3 Printer Adjustments This Section covers the replacement of key components of the card printer. Be sure to reverse the disassembly steps to reassemble the card printer. Safety Messages Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations. Information that raises potential safety issues is indicated by a warning symbol (as shown below).
FARGO Electronics Inc. 3.1 Fine-Tuning the Card Separator Adjustment Assembly (D840995) The height of the Card Input Guide may need to be fine-tuned to accommodate a specific card thickness. The example given below describes adjusting the Card Input Guide for a 30-mil card. Refer To Drawing 840156. Tools Needed .005 in.
FARGO Electronics Inc. For all these reasons, it is important to evaluate a customer’s card stock selection as part of the selling process. This will help optimize the HDP print process for the specific card and maximize customer satisfaction in the printer. The remainder of this document describes how this should be done. 3.2.2 Selecting The Appropriate HDP Printer Driver Settings FARGO offers two types of PVC cards: glossy UltraCard™ cards and matte-finished HDP-PVC Cards.
FARGO Electronics Inc. Begin by selecting either "UltraCards-Glossy PVC" (if the card is glossy) or "HDP Cards-Matte PVC" (if the card has a buff, matte finish), and print a test card. Next, apply a strip of ½” (12mm) wide Scotch-type clear adhesive tape (such as 3M brand 600), at least 2” (50mm) long, firmly across the surface of the card, pressing out all air bubbles with a fingertip.
FARGO Electronics Inc. Printer Driver Options 3.3 Device Options Tab Figure 3-2 3.3.1 Ribbon Type Used to match the ribbon type selection with the ribbon type that is loaded in the printer. YMC- Yellow, Magenta, Cyan YMCK – Yellow, Magenta, Cyan, Resin Black YMCKH- Yellow, Magenta, Cyan, Resin Black, Heat Seal 3.3.2 Color Matching Allows selection of the Color Matching option that best fits the requirements of the print job.
FARGO Electronics Inc. 3.3.4 Print Both Sides (HDP720 only) Select this option to automatically print on both the front and backside of a card. This option can be selected in conjunction with any application program that supports a multiple-page document, duplex printing. In other words, the program must be able to send down two or more separate pages to be printed within the same document.
FARGO Electronics Inc. 3.4 Image Color Tab Figure 3-3 When the Algebraic color matching option is selected, this option allows control of the Contrast and Gamma of the printed image, as well as the individual color balance of Yellow, Magenta, and Cyan. See Figure 3-3. When the None or Monitor option is selected, only the Dye-Sub Intensity and Resin Heat sliders will display.
FARGO Electronics Inc. 3.5 Image Transfer Tab Figure 3-4 3.5.1 Image Position The Image Position controls allow the position of the image on a card to be adjusted. To adjust the Image Position values, click on the Vertical and Horizontal adjustment arrows. When adjusting these values, keep in mind that cards always remain in the same position as they travel through the printer, regardless of image orientation.
FARGO Electronics Inc. Figure 3-6 The Vertical adjustment moves the image toward the rear of the printer if a positive number is entered and toward the front of the printer if a negative number is entered. The Horizontal adjustment moves the image toward the card output side of the printer if a positive number is entered and toward the card input side of the printer if a negative number is entered. The maximum value for the Vertical and Horizontal adjustments is ±100 pixels (10 pixels = 0.03" (.8mm)). 3.5.
FARGO Electronics Inc. 3.6 K Panel Resin Tab Figure 3-7 This option controls where the resin black (K) panel of a full-color ribbon is printed. Note that if printing with a ribbon type that does not have a K panel, such as the YMC ribbon type, all K Panel Resin options will be grayed out. Resin black text is desirable due to its sharp, saturated color, and resin black barcodes are required to ensure readability when scanned by an infrared barcode reader.
FARGO Electronics Inc. 2. Select the Defined Area(s) option to print the resin black (K) panel for all black found only in an area or areas defined. See Figure 3-9. Figure 3-9 3. Select the Undefined Area(s) option to print the resin black (K) panel for all black found only in the space outside the areas defined. See Figure 3-10.
FARGO Electronics Inc. 3.6.1 Defining an Area Click on the Defined Area(s) check box. This will activate the card grid in the upper half of the window. It is through this card grid that up to five areas can be defined. Figure 3-11 When the card grid is first activated, a small black square will appear at its default size of .2" x .2" (5mm x 5mm) and at its default location in the lower left-hand corner (0,0). This square represents the first defined area. 1. Determine the area of the card to define.
FARGO Electronics Inc. Figure 3-13 Figure 3-14 To define another area, click on the Defined Area up arrow. Another .2" x .2" (5mm x 5mm) area will appear in the lower left-hand corner. See Figure 3-15. This is the location in which all newly defined areas will first appear. Up to 5 areas can be defined. Additional areas cannot be added until the most recently created area has been moved or sized. For this reason, size and position each area as it is created.
FARGO Electronics Inc. Figure 3-15 Select between the Print YMC Under K and Print K Only options. See Figure 3-15. When the Print YMC Under K option is selected, all black in the designated areas will print with the Yellow (Y), Magenta (M), and Cyan (C) ribbon panels directly beneath the resin black (K) panel. Select this option if printing resin black text or barcodes onto a colored background to provide a more gradual transition between the two.
FARGO Electronics Inc. 3.7 Magnetic Encoding Tab Figure 3-16 These options only apply if the printer has an optional Magnetic Stripe Encoding Module installed. Select this tab to display options for controlling the magnetic stripe encoding process. The following describes these options and the printer's magnetic encoding process. 3.7.1 Overview The HDP Card Printer can be purchased with one of two types of factory-installed Magnetic Stripe Encoding Modules.
FARGO Electronics Inc. settings once they have been changed, simply select the Default button for each of the separate tracks. Use the Encoding Mode option to specify which magnetic encoding standard to use. The JIS II option provides encoding compatibility with the JIS C 6220 Type II cards commonly used in Japan. When the JIS II mode is selected, only track 2 will be encoded. Note that no encoding customization options are available with the JIS II mode.
FARGO Electronics Inc. 3.7.7 Sending Track Information Magnetic track data is sent in the form of text strings from the application software to the printer driver. In order for the printer driver to differentiate between magnetic track data and the rest of the printable objects, specific characters must be added to the magnetic data to be encoded. These specify the data that is to be encoded, the tracks to encode, and mark the start and stop of the data string.
FARGO Electronics Inc. Table 3-3 – ASCII Chart ASCII Output ASCII Value Character Value 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 3-18 Space ! " # $ % & ' ( ) * + , .
FARGO Electronics Inc. 3.8 Card Tab Figure 3-18 3.8.1 Card Size Select the appropriate card size option. Three standard card sizes are available: CR-80, CR-90, and CR-100. The dimensions of the total print area for each card size will appear in the Print Width and Print Length boxes. Notice that these print area dimensions are .04" (1mm) larger than the actual card size. This is so the printer can over print images to ensure they will appear edge-to-edge when transferred to the card.
FARGO Electronics Inc. 3.8.3 Orientation Select either Portrait or Landscape. Selecting Portrait causes the card to print in a vertical orientation. Selecting Landscape causes the card to print in a horizontal orientation. See Figure 3-18. 3.8.4 Copies Specifies the number of copies to be printed. 3.8.5 Test Print This option sends a self-test print to the printer. A Full-Color YMC, YMCK, or YMCKK print ribbon must be installed.
FARGO Electronics Inc. Figure 3-20 4. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean. 5. Locate the Transfer Platen Roller. See Figure 3-21. Figure 3-21 6. Use a Cleaning Pad from the Printer Cleaning Kit to wipe the roller clean. Press the FORWARD and BACK buttons to move the roller back and forth while cleaning. 7. Replace the printing supplies and close the Print and Transfer Stations after the rollers are clean and completely dry. 3.9.
FARGO Electronics Inc. 4. Clean the rollers with one of the adhesive-backed Cleaning Cards from the Printer Cleaning Kit. Remove the card's adhesive backing paper and slide the card between the rollers until all dust particles are removed. See Figure 3-22. Be sure to flip the Cleaning Card over to clean both the top and bottom Cleaning Rollers. Alternatively, placing the assembly under lukewarm water may clean the Cleaning Roller.
FARGO Electronics Inc. Section 4 Parts Replacement This Section guides you through the replacement of key components of the card printer. Be sure to reverse the disassembly steps to reassemble the card printer. Safety Messages Procedures and instructions in this Section may require special precautions to ensure the safety of the personnel performing the operations. Information that raises potential safety issues is indicated by a warning symbol (as shown to the below).
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FARGO Electronics Inc. 4.1 Removing the Covers A cover, or a combination of covers, will need to be removed to access the part(s) to be replaced. 4.1.1 Print Station Cover Refer To Drawing 840155 Tools Needed Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer.
FARGO Electronics Inc. 6. Remove the screws (F000169) from the Rear Transfer Cover. 7. Lift off the Rear Transfer Cover. 4.1.4 Base Module Cover Refer To Drawing 840155 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Bring the Transfer Station up and forward. 6.
FARGO Electronics Inc. 4.1.6 Card Output Hopper Cover Refer To Drawing 840155 Tools Needed Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the six screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover (on the right side) of the printer. 3. Lift the Card Output Hopper Cover off of the printer. 4.1.7 Back Cover Refer To Drawing 840161 Tools Needed Phillips-head Screwdriver 1.
FARGO Electronics Inc. 4.2 Replacing the Control Panel Assembly Components Follow the procedures in this Section to replace the Control Panel Assembly components: SmartGuard Ribbon Cable (24000111), SmartGuard PCB Assembly (140311), and the HD7XX User Interface Board Assembly (140403). Refer To Drawing 840168 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3.
FARGO Electronics Inc. 4.3 Replacing the Printhead Assembly Components Follow the procedures in this Section to replace the Printhead Assembly components. 4.3.1 Printhead (D840854) Refer To Drawing 840160 Tools Needed None 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Stand at the front of the printer and locate the tab on the back right of the Printhead. 6.
FARGO Electronics Inc. 7. Lift the Print Station Cover off of the printer. 8. Remove the two screws (F000169) that secure the Fan to the printer. 9. Unplug the cable connector. 10. Take the Fan Assembly from the printer. 4.3.3 Head Force Spring — 2 (840272) Refer To Drawing 840160 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4.
FARGO Electronics Inc. 4.4 Replacing the Print Station Components Follow the procedures in this Section to replace the Print Station components. 4.4.1 O-Rings (140212) Headlift Drive O-Ring Refer To Drawing 840153 Tools Needed Phillips-head Screwdriver, Small Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5.
FARGO Electronics Inc. 10. Slide the Encoder Wheel gently off of the shaft. 11. Use the small standard screwdriver to remove the Retaining Ring (140061) from the Pulley Gear Combo (760287). 12. Slide the Pulley Gear Combo from the shaft. 13. Remove the O-Ring. 4.4.2 Ribbon Sensor Board Assembly (140407) Refer To Drawing 840153 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3.
FARGO Electronics Inc. 4.4.4 Ribbon Sensor Array Assembly (840108) Refer To Drawing 840153 Tools Needed Phillips-head Screwdriver, Small Standard Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7.
FARGO Electronics Inc. 4.4.6 Ribbon Take-Up Motor Assembly (D840980) Refer To Drawing 840153 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6. Lower the Print Station back into position. 7.
FARGO Electronics Inc. 4.4.8 Ribbon Supply Encoder Sensor Assembly (D840982) Refer To Drawing 840153 Tools Needed Small Standard Screwdriver, Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Remove the four screws (F000034) from the Print Station Cover of the printer. 6.
FARGO Electronics Inc. 4.5 Replacing the Transfer Station Components 4.5.1 Film Drive O-Rings (140212) Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, 1.5 mm Allen Wrench, Small Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Rotate the Transfer Station outward. 6.
FARGO Electronics Inc. 9. Slide the Encoder Wheel gently off of the shaft. Be sure the new Encoder Wheel sits straight on the shaft and does not rub against the optical sensor. 4.5.3 Stepper Motor Assembly (840123) Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5.
FARGO Electronics Inc. 4.5.5 Lamination Take-Up Encoder Sensor Assembly (840136) Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Rotate the Transfer Station outward. 6. Remove the two screws (F000169) from the Rear Transfer Cover. 7. Lift off the Rear Transfer Cover. 8.
FARGO Electronics Inc. 4.5.7 Upper Film Sensor Assembly (D841023) Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Cover. 7. Lift off the Front Cover. 8.
FARGO Electronics Inc. NOTE The plastic Head Location Guide (840246) and Spring (F000007) are positioned on the shaft; take care to keep track of them for installation of the new Platen Roller. Examine the new Platen Roller to ensure that it is free from surface defects before installing it. Be sure to install the wide metal neck of the shaft at the front end of the Platen Roller.
FARGO Electronics Inc. 9. Lift off the Rear Transfer Cover. 10. Use the standard screwdriver to remove the Retaining Ring (140009). 11. Take off the Ribbon Driven Hub. 4.5.11 Transfer Station Assembly (840152) Refer To Drawing 840152 Tools Needed Phillips-head Screwdriver, Standard Screwdriver, Torx T-10 Screwdriver, Wire Cutter 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4.
FARGO Electronics Inc. 4.5.12 Lamination Assembly (840159) Refer to drawing 840159 Tools Required Torx T-10 Screwdriver, Wire Cutter, 1.5 mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Move the Print Station up and back 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Cover and lift off the Front Cover. 7.
FARGO Electronics Inc. 4.5.13 Transfer Lift Switch (840142) Refer to drawing 840159 Tools Required Torx T-10 Screwdriver, Wire Cutter, 1.5 mm Allen Wrench, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Move the Print Station up and back 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Cover 7. Lift off the Front Cover.
FARGO Electronics Inc. 3. Push the Release Lever down to unlock it. 4. Move the Print Station up and back 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Cover. 7. Lift off the Front Cover. 8. Remove the two screws (F000034) from the Rear Transfer Cover. 9. Lift off the Rear Transfer Cover. 10. Remove the C-clip from the idler gear; remove the idler gear. 11.
FARGO Electronics Inc. 4.6 Replacing the Belt Driven Base Module Components Follow the procedures in this Section to replace the Belt Driven Base Module components. 4.6.1 Drive Belt – Platen Roller to Card Feed Roller (Front) (220071) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver, 1.5 mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4.
FARGO Electronics Inc. 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Transfer Station Cover. 7. Lift off the Front Transfer Station Cover. 8. Remove the two screws (F000034) from the bottom of the Base Module Cover. 9. Open the Front Access Door of the Card Input Hopper and the Card Output Hopper Door. 10. Remove the two screws (F000172) from each side of the Base Module Cover. 11. Rotate the Transfer Station to a 45° angle. 12.
FARGO Electronics Inc. 4.6.4 Compound Grooved Pulley (840328) Refer To Drawing 840151 Tools Needed Standard Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board. 6.
FARGO Electronics Inc. 14. Take the Spring Plate from the printer. 4.6.6 Pinch Roller Spring Plate-Back -- 2 (840354) Refer To Drawing 840151 Tools Needed Long-handled, magnetic Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5.
FARGO Electronics Inc. NOTE Ensure that the new Belt is pulled taut and securely in place; if the Belt is not tight, the printer will not function properly. 4.6.8 Drive Belt-Stepper Motor to Tensioner (F000004) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4.
FARGO Electronics Inc. 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Transfer Station Cover. 7. Lift off the Front Transfer Station Cover. 8. Remove the two screws (F000034) from the bottom of the Base Module Cover. 9. Open the Front Access Door of the Card Input Hopper and the Card Output Hopper Door. 10. Remove the two screws (F000034) from each side of the Base Module Cover. 11. Rotate the Transfer Station to a 45° angle. 12.
FARGO Electronics Inc. 4.6.11 Belt (F000018) Refer To Drawing 840151 Tools Needed 1.5 mm Allen Wrench, Torx T-10 Screwdriver, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board. 6.
FARGO Electronics Inc. 21. Remove the screw from the Gas Spring (840366) and take off the Washers (130283 and 140040). 22. Set the Back Cover carefully aside. 23. Open the Front Access Door. 24. Push the Release Lever down to unlock it. 25. Lift the Print Station up and back. 26. Remove the four screws (F000034) from the Print Station Cover of the printer. 27. Lower the Print Station back into position. 28. Lift the Print Station Cover off of the printer. 29. Lift the Print Station up and back. 30.
FARGO Electronics Inc. 4.7 Replacing the Gear Driven Base Module Components Follow the procedures in this Section to replace the Gear Driven Base Module components. 4.7.1 Drive Belt – Platen Roller to Card Feed Roller (220071) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver, Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4.
FARGO Electronics Inc. 4. Lift the Print Station up and back. 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Transfer Station Cover. 7. Lift off the Front Transfer Station Cover. 8. Remove the two screws (F000034) from the bottom of the Base Module Cover. 9. Open the Front Access Door of the Card Input Hopper and the Card Output Hopper Door. 10. Remove the two screws (F000034) from each side of the Base Module Cover. 11.
FARGO Electronics Inc. 4.7.4 Pinch Roller Spring Plate-Front Input Side (840354) Refer To Drawing 840151 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver, 1.5mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Push the Release Lever down to unlock it. 4. Lift the Print Station up and back. 5. Bring the Transfer Station up and forward. 6. Remove the four screws (F000034) from the Front Transfer Station Cover. 7.
FARGO Electronics Inc. 12. Pull the Base Module Cover carefully up and out of the printer. 13. Remove the screw from the Spring Plate. 14. Take the Spring Plate from the printer. 4.7.6 Pinch Roller Spring Plate-Back Input Side (840354) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4.
FARGO Electronics Inc. 4.7.8 Drive Pulley — Back -- 2 (D850190) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board. 6.
FARGO Electronics Inc. 4.7.10 Compound Gear (D841032) Refer To Drawing 840151 Tools Needed Torx T-10 Screwdriver, Standard Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the four screws that secure the Rear Bracket (D840585) to the printer. 5. Detach the cables running to the board. 6.
FARGO Electronics Inc. 9. Push the Release Lever down to unlock it. 10. Lift the Print Station up and back. 11. Remove the four screws (F000034) from the Print Station Cover of the printer. 12. Lower the Print Station back into position. 13. Lift the Print Station Cover off of the printer. 14. Lift the Print Station up and back. 15. Bring the Transfer Station up and forward. 16. Remove the four screws (F000034) from the Front Transfer Station Cover. 17. Lift off the Front Transfer Station Cover. 18.
FARGO Electronics Inc. 4.8 Replacing the Card Input Hopper Components Follow the procedures in this Section to replace the Card Input Hopper components. 4.8.1 Flipper Table Sensor Board Assembly (140407) Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403). 4.
FARGO Electronics Inc. 4.8.3 Card Feed Belt (220082) Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Small Standard Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403). 4. Remove the five screws from the base of the Card Input Hopper Cover and remove the other four screws from inside the print station. 5.
FARGO Electronics Inc. 4.8.5 Card Feed Gear — 3 (810271) Card Feed Gear on the Flipper Table / Encoder Feed Motor (840100) Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver, 1.5mm Allen Wrench 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403). 4.
FARGO Electronics Inc. Replacing the Card Feed Shaft Gear on the Cleaning Roller Assembly (840102) Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Snap-Ring Tool, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3. Detach the LCD Interface Cable (D840517) from the HD7XXX User Interface Board Assembly (140403). 4.
FARGO Electronics Inc. 4.8.7 Cleaning Roller Assembly (840102) Refer To Drawing 840156 Tools Needed None 1. Open the Front Access Door. 2. Press the tab on the Cleaning Roller Assembly 3. Pull the Cleaning Roller Assembly from the printer. 4.8.8 Flipper Table Position Stepper Motor (840124) Refer To Drawing 840156 Tools Needed Phillips-head Screwdriver, Torx T-10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Open the Front Access Door. 3.
FARGO Electronics Inc. 4. Remove the five screws from the base of the Card Input Hopper Cover and remove the other four screws (on the right side) of the printer. 5. Lift the Card Input Hopper Cover off of the printer. 6. Use the small standard screwdriver to remove the Retaining Ring (140062) from the Card Feed Shaft Gear. 7. Remove the three screws (130315) from the Card Feed Motor Assembly. 8. Lift the Card Feed Motor Assembly from the printer. 4.8.
FARGO Electronics Inc. 8. Slide the card feed gear off the roller shaft. 9. Use the standard screwdriver to remove the retaining clip from the shaft. 10. Slide the brass bushing off the roller shaft. 11. Depress the interior bushing on the front side of the flipper table against the spring. 12. Push the flipper table towards the back of the printer. 13. Push the side of the flipper table that is towards the front of the printer downward to release it from the drive roller shaft. 14.
FARGO Electronics Inc. 4. Remove the five screws from the base of the Card Input Hopper Cover and remove the other four screws from inside the print station. 5. Lift the Card Input Hopper Cover off of the printer. 6. Remove the two screws (F000191) that secure the access plate to the base of the printer. 7. Use the standard screwdriver to remove the two c-clips from the posts. 8. Remove the springs 9. Disconnect the cable connector 10. Lift the Magnetic Encoder Head from the printer. 4.8.
FARGO Electronics Inc. 4.9 Replacing the Power Assembly Components Follow the procedures in this Section to replace the Power Module components. 4.9.1 Power Switch (120011) Refer To Drawing 840161 Tools Needed Torx T-10 Screwdriver, Needle Nose Pliers, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4.
FARGO Electronics Inc. 8. Remove the two screws (130971) and nuts (130985) located on each side of the outside of the Power Cord Receptacle. 9. Remove the Power Cord Receptacle. 4.9.3 Main Print Board (A000030) Refer To Drawing 840161 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4.
FARGO Electronics Inc. 4.9.5 Power Supply (150240) Refer To Drawing 840161 Tools Needed Torx T-10 Screwdriver, Phillips-head Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the screws from the Back Cover of the printer. 3. Tilt the Back Cover outwards from the printer. 4. Remove the two screws (130314) from the Power Supply Cover. 5. Unplug the Power Supply Cable, the black wires leading into the white plug on the top of the board. 6.
FARGO Electronics Inc. 4.10.2 Stacker Full Sensor (140407) Refer to Drawing D840590 Tools Needed Phillips-head Screwdriver, Torx T10 Screwdriver 1. Turn off the printer and unplug the power cord from the printer. 2. Remove the four screws from the bottom edge of the Card Input Hopper Cover and the three screws from the inside edge of the cover (on the left side) of the printer. 3. Lift the Card Output Hopper Cover off of the printer. 4. Remove the two screws from the sensor. 5.
Belt Driven Base Module Components
Gear Driven Base Module Components
FARGO Electronics Inc.
FARGO Electronics Inc. Section 5 Packing your HDP700 Card Printer Follow these instructions to pack the card printer for transport. 1. Clean the inside of the printer with deionized air; wipe it down with a lint-free cloth. 2. Clean the Printhead with a Printhead pen. 3. Insert the cardboard dancer stiffener into the base module. 4. Lock the Release Lever to secure the latch mechanism. 5. Pack the printer in the original carton and packing materials.
FARGO Electronics Inc.
FARGO Electronics Inc. Section 6 Board Level Diagnostics 6.1 Board Errors 6.1.1 EE Memory Error An error has occurred in the permanent circuit memory. Reboot the printer. If the problem persists, the Main Print Board will need to be replaced as described in Section 4.9.3. As an alternative to replacing the Main Print Board, the chip U16 (080239) may be replaced. FARGO recommends that only a qualified electronics technician perform this procedure. 6.1.
FARGO Electronics Inc. 6.2 SENSOR TESTING Check the voltage to determine if a sensor is working. Test the voltage of each sensor using ground (GRD = Chassis) to the correct pin on each connector. See Table 6-1. Block a slot sensor with a card. Cover a reflective sensor with a card. To troubleshoot the ribbon sensor, use the RibbonTraq marks on the ribbon and Film to cover the ribbon and Film sensors. The numbers indicate the location on J65. See Table 6-1.
FARGO Electronics Inc. Section 7 7.1 Entering the LCD Menu and Selecting an Option Ready HDP7XX (v X.X.X) MENU Figure 7-1 The MENU option is above the center softkey button. See Figure 7-3 and Figure 7-1. This allows you to access several test, setup, and reporting functions. The tree structure on page 7- 4 shows the available menu options. A description of each option and its function is included on the pages following the on-line menu. Press the MENU button. The SELECT FUNCTION screen appears.
FARGO Electronics Inc.
FARGO Electronics Inc. 7.2 Print Test Image Choose PRINT TEST IMAGE to select a preset test image. These images help to determine if the printer is functioning properly. Scroll to the desired test image from the SELECT TEST IMAGE options and press the SELECT. Gray/Align YMCK for HDP710 Gray/Align YMC/K for HDP720 This card is used to determine image placement and confirm that the printer is working properly. The image consists of sixteen grayscale boxes and alignment arrows. Refer to Section 7.
FARGO Electronics Inc. 7.3 Setup Printer The printer parameters found in Setup Printer are preset at the factory and should not need to be changed unless an issue develops. IMPORTANT These settings are optimized at the factory and will rarely need to be changed. Do not alter these settings unless directed to do so by FARGO Technical Support or instructions in this Service Manual; changing these settings may negatively affect printer output.
FARGO Electronics Inc. 7.3.2 Adjusting the Transfer Tension This procedure positions the image correctly on the card. Refer to Section 7.3.1 for proper sequence. 1. Choose MENU, Print Test Image, and Gray/Align YMC to print a test card. 2. Record the Transfer Tension value on the test card last printed. 3. Examine the test card. 4. Select MENU, Setup Printer, and Transfer Tension.
FARGO Electronics Inc. Inches: 40 – (Distance x 300): Millimeters: 40 – (Distance x 11.8): Example: Inches: 40 – (.020 x 300) = 34: 7. Adjust the Print Offset value. 8. Press SELECT to save the value. 9. Print a test card as described in step 1. 10. Repeat steps 1 to 9 until the test image is correctly positioned. Refer to Figure 7-2.
FARGO Electronics Inc. Figure 7-10 5. Measure the distance from the leading edge of the card to the leading edge of the transferred image. 6. Calculate the Transfer TOF value for inches or mm. Inches: 60 – (Measurement x 300): Millimeters: 60 – (Measurement x 11.8). Example: Inches: 60 – (.050 x 300) = 45: 7. Adjust the Transfer TOF value. 8. Press SELECT to save the value. 9. Print a test card as described in step 1. 10. Repeat steps 1 to 9 until the test image is correctly positioned. 7.3.
FARGO Electronics Inc. 7.3.6 Adjusting the Film Drive The Film Drive sets the baseline for the Film Tension and should not be adjusted by the reseller or end user. 7.3.7 Adjusting the Ribbon Tension This procedure controls the tension of the color ribbon during printing. It will adjust the image placement, but the Ribbon Tension may also be adjusted if ribbon wrinkle is appearing on the card.
FARGO Electronics Inc. 7.3.10 Setting the Flattener Temperature The Flattener Temperature controls the heat of the Flattener. The Flattener will straighten a card after the image has been transferred to it. This may be adjusted from the LCD Menu or from the Image Transfer tab of the driver 7.3.11 Setting the Printhead Resistance 1. Locate the Printhead Setting Number on the bottom of the Printhead. The number reads R=XXXX. 2. Select MENU, Setup Printer, and Printhead Resistance. 3.
FARGO Electronics Inc. 7.3.14 Setting the Magnetic TOF This setting is used to position the magnetic data at the correct distance from the leading edge of the card. The Magnetic TOF is the distance from the edge of the card to the Start Sentinel (SS). The Start Sentinel marks the beginning of the encoded data. According to the magnetic recording standard (ISO 7811), the correct Start Sentinel distance is 0.293 inches ± 0.020 inches (7.44 mm ± 0.51 mm) from the leading edge of the card.
FARGO Electronics Inc. Figure 7-11 7.3.15 Adjusting the Flipper Offset 7.3 1. Select MENU, Setup Printer, and Flipper Offset. 2. Change the setting in small increments if the card is not feeding correctly. A negative adjustment will lower the side of the Flipper Table closest to the Exit Hopper. 3. Press SELECT to save the value. Show Error Count SHOW ERROR COUNT is a useful tool for troubleshooting the printer. It keeps a log of up to 255 errors and tracks how many times specific errors occur.
FARGO Electronics Inc. Transfer Count is the total number of times the printer transfers an image to a card. 7.5 System Upgrade (Firmware Upgrade) This option is used to upgrade the printer firmware. To upgrade, select SYSTEM UPGRADE. The LCD will prompt: Are you sure you want to continue? Select YES to begin the System Upgrade, select NO to return to the READY screen. NOTE See Appendix A: Firmware Update for detailed instructions for upgrading the system firmware.
FARGO Electronics Inc. Appendix A Firmware Updates The firmware is the internal software, which controls all aspects of the printer's operation. New firmware versions may be released containing enhancements, such as improved reliability, added features, or better print quality. New firmware updates can be downloaded from the Internet and loaded into your printer through its parallel interface port – no chip replacement is needed.
FARGO Electronics Inc. 4. Once the file has been downloaded, navigate to the location where the file was saved. The Firmware Update file has been compressed for ease of downloading. To decompress the file, double-click on the HDP7XXF.EXE icon A.3 Updating the Printer's Firmware It is important to note that there are two types of firmware for certain FARGO printer models, the Main Firmware and the LCD Firmware, each of which has a slightly different update process.
FARGO Electronics Inc. Figure A-3 The Firmware update will now take a few minutes. Check the printer's LCD for the status. When the update is complete, the LCD will indicate if the update was successful. If "UPGRADE SUCCESSFUL" is displayed, click Exit on the "Sending Update to Printer" dialog screen. Press the printer's EXIT button. When prompted, turn the printer power OFF for a few seconds and then back ON to complete the update process.
FARGO Electronics Inc. Figure A-5 The Firmware update will now take a few minutes. Check the printer's LCD for the status. When the update is complete, the LCD will indicate if the update was successful. If "UPGRADE SUCCESSFUL" is displayed, click Exit on the "Sending Update to Printer" dialog screen. Press the printer's EXIT button. When prompted, turn the printer power OFF for a few seconds and then back ON to complete the update process.
