Farallon Netopia ISDN Modem User’s Guide Model 612 for PC Computers Model 412 for Macintosh Computers Farallon Communications, Inc.
Copyright notice Copyright © 1996 Farallon Communications, Inc. v.1096 All rights reserved. Printed in the U.S.A. This manual and any associated artwork, software, and product designs are copyrighted with all rights reserved. Under the copyright laws this manual, artwork, software, and product designs may not be copied, in whole or part, without the written consent of Farallon Communications. Under the law, copying includes translation to another language or format. Farallon Communications, Inc.
iii Contents Chapter 1 — Introduction.......................................................1-1 Netopia ISDN Modem features ................................................ 1-2 Farallon support.................................................................. 1-3 Netopia ISDN Modem package contents .................................. 1-3 Computer system requirements .............................................. 1-4 PC requirements .................................................................
iv Netopia ISDN Modem User’s Guide Chapter 4 — Configuration using a PC....................................4-1 Configuration using Windows, Windows 95, and Windows NT..... 4-2 Placing calls with Windows................................................. 4-10 Installing the Windows 95 modem driver ............................. 4-10 Placing calls with Windows 95............................................ 4-13 Installing the Windows NT modem driver .............................
Contents About autobaud ................................................................... Using the analog device ports ............................................... Receiving analog calls .......................................................... Call routing to the analog device ports................................ Receiving data calls ............................................................. v 6-10 6-11 6-12 6-13 6-16 Chapter 7 — Troubleshooting ..............................................
vi Netopia ISDN Modem User’s Guide Farallon Technical Support.................................................... TS-1 Before calling Farallon ....................................................... TS-1 Environment profile ........................................................... TS-2 How to reach us................................................................ TS-2 Glossary............................................................................... GL-1 Index .....................................
1-1 Chapter 1 Introduction The Netopia ISDN Modem is an external, stand-alone, ISDN terminal adapter. Using Integrated Services Digital Network (ISDN) technology, the Netopia ISDN Modem provides high-speed access to analog and digital services. With the Netopia ISDN Modem, you can access the Internet, your corporate local area network (LAN), or another individual computer. This chapter introduces the Netopia ISDN Modem and its features. It also explains the requirements for using the Netopia ISDN Modem.
1-2 Netopia ISDN Modem User’s Guide Netopia ISDN Modem features You can use the Netopia ISDN Modem to dial into any ISDN-compliant terminal adapter or router that supports the Point-to Point (PPP) protocol over ISDN. The Netopia ISDN Modem comes in two models: ■ Model 612 for use with PC computers ■ Model 412 for use with Macintosh computers The Netopia ISDN Modem’s features include: ■ Support high-speed digital access using Multilink PPP, Stac compression, and a high-speed serial port.
Introduction 1-3 Farallon support ■ Netopia Care Service Program that includes 30 days of toll-free telephone technical support, lifetime technical support via e-mail, the World Wide Web, fax, and the Farallon bulletin board service (BBS). This program also includes a 1-year warranty that allows you to receive a replacement unit with a 5-day turnaround.
1-4 Netopia ISDN Modem User’s Guide Computer system requirements Refer to the appropriate section below for information on PC and Macintosh computer requirements. PC requirements Your PC should have the following: ■ A 386, 486, or Pentium processor ■ 640 KB of conventional memory ■ MS-DOS 5.0 or later operating system ■ Microsoft Windows 3.
Introduction 1-5 Your communications software, such as a PPP client application, may additionally require: ■ System 7.1 or later ■ A Macintosh computer equipped with a 68020 or later CPU Cabling requirements Your package contains a PC or Macintosh serial cable to connect the Netopia ISDN Modem to your computer. If your PC computer has a 25-pin serial port, you will need a DB-9–to–DB-25 adapter. See “RS-232-D pin assignments” on page C-3 for a description of the pins on the ISDN modem’s RS-232-D port.
2-1 Chapter 2 Setting Up ISDN Service This chapter shows you how to set up ISDN service. You will learn about what ISDN is, how to prepare for setting up an ISDN line, and how to work with an ISDN service provider. If you already have an ISDN line, you may still want to read the rest of this chapter to find the ISDN information needed to properly configure your Netopia ISDN Modem. If you opted for the Up & Running, Guaranteed! program, Farallon will set up ISDN service for you.
2-2 Netopia ISDN Modem User’s Guide About ISDN ISDN uses digital technology to connect to the public telephone network. Using the existing copper wire and public telephone network infrastructure, ISDN provides for existing voice services and high-speed, dial-up data service. Networks using ISDN communicate more efficiently than those using analog lines.
Setting Up ISDN Service Your computer Analog modem PWR TEST D Analog connection Digital connection Analog or digital connection 2-3 B1 B2 SD RD DTR Netopia Netopia ISDN Modem Analog phone Fax services Public telephone network Internet Service Provider or online service Telephone voice services Corporate LAN Using analog devices with the Netopia ISDN Modem to communicate with analog voice and data services
2-4 Netopia ISDN Modem User’s Guide Your computer PWR TEST D B1 B2 SD RD DTR Netopia Netopia ISDN Modem Digital connection ISDN fax service Public telephone network Internet Service Provider or online service Corporate LAN *Using the Netopia ISDN Modem to connect to digital voice and data services * If you choose not to connect any analog devices to the Netopia ISDN ModemÕs analog device ports, you will be able to connect to other ISDN devices, but not to analog devices.
Setting Up ISDN Service 2-5 Terms used in this user’s guide The following ISDN-related terms are used in this user’s guide: Basic Rate Interface (BRI): BRI is the type of ISDN service you will order from the ISDN service provider. A BRI ISDN line has two B channels and a D channel. The B channels carry data at 56 Kbps or 64 Kbps, and can be used by the applications you use to access the Internet. The D channel is reserved for call setup and signalling.
2-6 Netopia ISDN Modem User’s Guide SPID formats The exact format of ISDN SPIDs is sometimes a point of confusion. This is because several formats exist, and some formats allow variations. The table below displays the general SPID formats for some of the types of ISDN switch configurations supported by the Netopia ISDN Modem. The formats shown are a subset of possible SPID formats, but in most cases they should work.
Setting Up ISDN Service 2-7 Preparing for an ISDN line When you order an ISDN line, you will exchange information with the ISDN service provider about the kind of service you need. The provider, in turn, will give you some information about your line that will be useful when you configure your Netopia ISDN Modem.
2-8 Netopia ISDN Modem User’s Guide Decide on a type of ISDN line An ISDN line can be configured to carry data only, or both data and voice. Choose a phone line To order an ISDN line, you must either designate an existing telephone line to be converted, or order a new line to be installed. There will probably be an additional charge if you add a new ISDN line. However, if you convert an analog line to an ISDN line, you will not be able to directly connect analog devices to the ISDN line in most cases.
Setting Up ISDN Service 2-9 Be sure to check the accuracy of the information you enter on the worksheet. Some of it will be needed later when you configure your Netopia ISDN Modem. It’s also a good idea to have the worksheet available if you call Farallon technical support. The information on the sheet may help a Farallon technician answer your questions more quickly. Ordering your ISDN line This section contains the information you’ll need to successfully order an ISDN line.
2-10 Netopia ISDN Modem User’s Guide Contacting the telephone company Below is a list of items that can help you order your ISDN line more easily. These items correlate with items in section 3 of the ISDN Worksheet (see page 2-18). Depending on your situation, some of these items may not apply to your order, and all of the items may not be dealt with by your telephone company at the same time. In addition, there may be other issues you will need to ask the telephone company about.
Setting Up ISDN Service State 2-11 Telephone Number Idaho 800-898-WORK Iowa 800-898-WORK Illinois 800-TEAM-DATA Indiana 800-TEAM-DATA Kansas 800-SWB-ISDN Kentucky 800-858--9413; 513-566--9413 Louisiana 800-858--9413 Maine 800-GET-ISDN Maryland 800-570-ISDN Massachusetts 800-GET-ISDN Michigan 800-TEAM-DATA Minnesota 800-898-WORK Mississippi 800-858--9413 Missouri 800-SWB-ISDN Montana 800-898-WORK Nebraska 800-898-WORK Nevada 702-333-4811 New Jersey 800-570-ISDN New Ham
2-12 Netopia ISDN Modem User’s Guide State Telephone Number Ohio 800-TEAM-DATA; 513-566--9413 Oklahoma 800-SWB-ISDN Oregon 800-898-WORK Pennsylvania 800-570-ISDN Rhode Island 800-GET-ISDN South Carolina 800-858--9413 South Dakota 800-898-WORK Tennessee 800-858--9413 Texas 800-SWB-ISDN Utah 800-898-WORK Vermont 800-GET-ISDN Virginia 800-570-ISDN Washington 800-898-WORK Washington DC 800-570-ISDN West Virginia 800-570-ISDN Wisconsin 800-TEAM-DATA Wyoming 800-898-WORK 2.
Setting Up ISDN Service 3. 4. 2-13 Type of switch configuration used on your line. You must receive this information from your telephone company to properly configure the Netopia ISDN Modem. The switch should be one of the types supported by the Netopia ISDN Modem: ■ AT&T 5ESS custom ■ Northern Telecom DMS-100 or Siemens EWSD ■ AT&T 5ESS Directory numbers and SPID (service profile identifier) numbers. This information may be provided to you at a later time, after your line has been set up.
2-14 Netopia ISDN Modem User’s Guide General ISDN line configuration What if your telephone company does not recognize the Netopia ISDN Modem? You can still use the ISDN Worksheet, but follow these steps: 1. Ask for a standard Basic Rate Interface (BRI). 2. Ask the telephone company representative what type of switch the company will use for your line: AT&T 5ESS custom, Northern Telecom DMS-100/Siemens EWSD, or AT&T 5ESS. Note this information on your ISDN Worksheet for later use.
Setting Up ISDN Service 2-15 ISDN switch type ISDN Line Configuration Parameter AT&T 5ESS Custom AT&T 5ESS National ISDN-1 Northern Telecom DMS-100 National ISDN-1 Siemens EWSD National ISDN-1 Line type Standard (2B+D) line with point-to-point configuration Standard (2B+D) National ISDN-1 line Standard (2B+D) National ISDN-1 line Standard (2B+D) National ISDN-1 line Line code 2B1Q (no NT1 required) 2B1Q (no NT1 required) 2B1Q (no NT1 required) 2B1Q (no NT1 required) Interface type U int
2-16 Netopia ISDN Modem User’s Guide ISDN switch type AT&T 5ESS Custom AT&T 5ESS National ISDN-1 Northern Telecom DMS-100 National ISDN-1 Siemens EWSD National ISDN-1 2 2 NA None A (basic terminal) A (basic terminal) Functional PVC 2 Functional Display Yes Yes NA NA Actual user Yes Yes NA NA Voice or data Both Both Both No Data option NA NA Lower layer compatibility NA Call appearance preference Idle Idle NA NA Circuit-switched option NA NA Yes NA Bearer restri
Setting Up ISDN Service 2-17 4. Ask the telephone company representative to provide the information you need to fill out section 3 of the worksheet. 5. Present the ordering information you receive from the telephone company representative to the ISDN line installer or telephone company service representative in your area. Also, make sure that your local telephone company installer installs a new or rewires an existing RJ-11 or RJ-45 jack for your ISDN line.
2-18 Netopia ISDN Modem User’s Guide ISDN Worksheet 1. Telephone company contact information Name and address: _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ Telephone/Fax numbers: _______________________________________ E-mail address: _______________________________________________ 2.
Setting Up ISDN Service 2-19 3.
3-1 Chapter 3 Installing the Netopia ISDN Modem This chapter describes the installation of the Netopia ISDN Modem. The installation procedure assumes that you are familiar with PCs or Macintosh computers. If you are not, refer to the documentation that accompanied your computer for instructions on hardware installation and operating system commands. During installation, refer to the figures below showing the ISDN modem’s back and front panels.
3-2 Netopia ISDN Modem User’s Guide Connecting to a PC To connect the Netopia ISDN Modem model 612 to a PC: 1. Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. 2. Connect the 25-pin male end of the ISDN modem’s serial cable to the port labeled RS-232 on the ISDN modem’s back panel. 3. Connect the other end of the serial cable to a serial (COM) port on the back of your PC. Note: Most COM ports are labeled COM, SERIAL, or RS-232.
Installing the Netopia ISDN Modem Caution! 3-3 Do not connect the ISDN cable to the Netopia ISDN Modem’s RJ-11 analog device ports (identified by the telephone icon). These ports are designed for connecting standard analog telephone equipment. 5. Caution! Connect the other end of the ISDN cable to the RJ-11 or RJ-45 ISDN wall jack. An RJ-45 jack will accept your cable’s RJ-11 connector.
3-4 Netopia ISDN Modem User’s Guide Connecting to a Macintosh computer To connect the Netopia ISDN Modem model 412 to a Macintosh computer: 1. Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. 2. Connect the 25-pin male end of the ISDN modem’s serial cable to the port labeled RS-232 on the ISDN modem’s back panel. 3. Connect the other end of the serial cable to the printer or modem port on the back of the Macintosh computer.
Installing the Netopia ISDN Modem Caution! 3-5 Do not connect the ISDN cable to the Netopia ISDN Modem’s RJ-11 analog device ports (identified by the telephone icon). These ports are designed for connecting standard analog telephone equipment. 5. Caution! Connect the other end of the cable to the RJ-11 or RJ-45 ISDN wall jack. An RJ-45 jack will accept your cable’s RJ-11 connector. Do not connect the ISDN cable to a standard analog telephone jack or to an external ISDN network termination device (NT1).
3-6 Netopia ISDN Modem User’s Guide Connecting analog equipment To connect a touch-tone telephone, answering machine, fax machine, or external analog modem to the Netopia ISDN Modem: 1. Turn off the computer and ensure that the Netopia ISDN Modem is not plugged in. 2. Insert one RJ-11 connector into one of the analog device ports on the Netopia ISDN Modem (these ports are labeled with a telephone icon). Note: You need to provide an RJ-11 to RJ-11 cable for each analog device port connection. 3.
4-1 Chapter 4 Configuration using a PC This chapter explains how to configure your Netopia ISDN Modem using a PC. You will install the Netopia Windows configuration software and use it to configure your ISDN modem under Windows, Windows 95, and Windows NT. You need to install the DOS configuration software and use it to configure the ISDN modem under DOS.
4-2 Netopia ISDN Modem User’s Guide Configuration using Windows, Windows 95, and Windows NT This section describes how to configure the Netopia ISDN Modem using Windows, Windows 95, and Windows NT. Steps 1 to 4: Installing the software 1. Insert the Netopia ISDN Modem Configuration Software for DOS and Windows diskette into an available floppy drive. 2. Select Run from the File menu (Windows 3.X and Windows NT) or from the Start menu (Windows 95). (In Windows 3.
Configuration using a PC 4. 4-3 Click Continue to install the files. A message will appear on the screen and inform you if the installation was successful. If the installation was not successful, try running the installation program again. If you are using Windows 3.x, a dialog box appears and ask if you want to install a COM port enhancement driver. For information, see Appendix D, “About the COM Port Accelerator.” After a successful installation, the Netopia icon appears in the Netopia window.
4-4 Netopia ISDN Modem User’s Guide Steps 5 to 9: Running ISDN Assistant ISDN Assistant is a program that detects the switch type and configures the SPID(s). ISDN Assistant automatically runs if it detects any change to the configuration parameters, for example, if the ISDN modem is connected to a different ISDN line. Note: You will need the ISDN telephone or directory numbers from the configuration parameters you entered on your ISDN worksheet.
Configuration using a PC 4-5 8. Click Next. A dialog box appears, indicating that the Netopia ISDN Modem is detecting the SPID for the first telephone number (it takes a minute or two to configure the SPID). After the SPID is configured, another dialog box appears. 9. If you have a second telephone number for your ISDN line, enter it, and then click Next. If you do not have a second telephone number for your ISDN line, leave the field blank, and then click Cancel.
4-6 Netopia ISDN Modem User’s Guide About the configuration dialog box After running ISDN Assistant, the configuration program will automatically try to detect the COM port to which the Netopia ISDN Modem is connected. ■ If the program can detect the COM port, the configuration dialog box appears. ■ If the program cannot detect the COM port, the COM Port Provisioning dialog box appears. Choose the COM port to which the ISDN modem is connected. Click Connect. Then the configuration dialog box appears.
Configuration using a PC 4-7 The right side of the dialog box shows the ISDN modem’s firmware version, along with any installed options, such as Multilink PPP. For information about Multilink PPP, see the “Using Multilink PPP” section on page 6-4. Disabled items (items that are dimmed) are not applicable and do not need to be configured.
4-8 Netopia ISDN Modem User’s Guide If you select the Toll Saver option in the configuration dialog box, Toll Saver will be applied to all outgoing ISDN calls. You must disable the Toll Saver feature to place calls to devices that do not support this feature. 11. To change the B channel data rate, select either 56, 64, or Toll Saver for the B Channel Rate. For more information about Toll Saver, see the “Placing a Toll Saver call” section on page 6-8.
Configuration using a PC 4-9 Entering the switch type and SPID parameters In most cases, ISDN Assistant will enter the information required to connect to your Netopia ISDN Modem. However, if ISDN Assistant doesn’t configure your ISDN modem correctly or if you want to enter information yourself, you can follow the instructions below to enter configuration information directly into the configuration dialog box. 1.
4-10 Netopia ISDN Modem User’s Guide If the D channel LED indicates a proper connection to the ISDN switch by turning off and you are using Windows, you can use your communications software to establish an ISDN connection. Go to the next section to place calls using your ISDN modem. If the D channel LED indicates a proper connection to the ISDN switch by turning off and you are using Windows 95, to complete the Windows 95 installation see the “Installing the Windows 95 modem driver” section on page 4-10.
Configuration using a PC 4-11 1. From the Start menu, select Settings, then select Control Panel. 2. Double-click the Modems icon. The Modems Properties dialog box appears.
4-12 Netopia ISDN Modem User’s Guide 3. Click the Add button. The Install New Modem dialog box appears. 4. Check the Don’t detect my modem… box to prevent automatic detection of the Netopia ISDN Modem. Click Next. The dialog box listing modem manufacturers and modem models appears. 5. Click Have Disk. The Install From Disk dialog box appears. 6. Insert the Netopia Modem Configuration Software for DOS and Windows diskette into the floppy drive.
Configuration using a PC 8. 4-13 Select the COM port to which the Netopia ISDN Modem is physically connected. Click Next. A dialog box appears indicating setup was successful. Click Finish. The Modems Properties dialog box appears. Click Close. This completes the Windows 95 configuration procedure. If you are using Windows 95, go on to the “Placing calls with Windows 95” section below for information on how to place a call.
4-14 Netopia ISDN Modem User’s Guide 3. Select a Netopia ISDN Modem driver from the Select a modem pop-up menu and click Configure. The Netopia ISDN Modem dialog box appears. 4. Select the COM port to which the Netopia ISDN Modem is physically connected. 5. Select the maximum COM port speed. 6. Click OK, then click Next. The Make New Connection dialog box appears. 7. Enter the area code, telephone number, and country code of the destination you want to call.
Configuration using a PC Steps 9 to 10: Placing a call 9. 4-15 To place a call, double-click on a connection icon. The Connect To dialog box appears. 10. Enter your user name and login password in the appropriate fields, and then click Connect. (See your Windows 95 documentation for more information about making connections.) Note: The Dial-Up Networking utility reports the speed of the first connection only.
4-16 Netopia ISDN Modem User’s Guide Installing the Windows NT modem driver If you are using Windows NT, you need to install a modem driver for your ISDN modem before you can place calls. Follow the instructions below to install the Windows NT modem driver. Note: The Remote Access Service (RAS) software must be installed on your system before you install the Windows NT modem driver. You use RAS to install the modem driver. See your Windows NT documentation for information on installing RAS.
Configuration using a PC 4-17 7. Double-click the Network icon. The Network Settings dialog box appears. 8. Select Remote Access Service from the Installed Network Software list box. 9. Click the Configure button. The Remote Access Setup dialog box appears. 10. If a modem is already configured and appears in the dialog box, select the modem in the dialog box and click the Remove button. If no modem appears in the dialog, go to the next step. 11. Click the Add button. The Add Port dialog box appears.
4-18 Netopia ISDN Modem User’s Guide 12. Select the COM port to which the ISDN modem is connected from the Port pop-up menu and then click OK. The Remote Access Setup message box appears. 13. Click Cancel to cancel automatic modem detection. The Configure Port dialog box appears. 14. Select Netopia ISDN Modem (Autobaud) for baud rates up to 115 Kbps; select Netopia ISDN Modem (230K) to fix the connection at 230 Kbps. 15. Select Dial out and Receive calls for the Port Usage. Click OK.
Configuration using a PC 4-19 Windows configuration options You can use the Netopia Windows configuration program to test your ISDN switching connection, save and load modem settings, and download new firmware to your ISDN modem. You can use the Windows configuration software with Windows, Windows 95, and Windows NT. Testing the ISDN switching connection You can use the diagnostic mode to test your ISDN switching connection to the telephone company.
4-20 Netopia ISDN Modem User’s Guide 3. Click the Tests button. The Modem Protocol Trace and Diagnostics windows appear. 4. Enter a phone number in the Phone Number field. (Make sure you enter the number associated with an ISDN line.) 5. Click the Call button. The diagnostic program traces the progress of the call from the ISDN modem to the destination and reports information about the call in the Modem Protocol Trace window. 6. Click the Exit button to exit from the diagnostic mode.
Configuration using a PC 4-21 Saving modem settings You can save the current modem settings to a configuration file. This allows you to save different configurations and then quickly load the settings from the configuration file and configure the modem in a particular way. The configuration file contains all the configuration parameters currently set in the Netopia ISDN Modem.
4-22 Netopia ISDN Modem User’s Guide 2. Click the Save button on the toolbar. The dialog box used to save files appears. 3. Use the dialog box to save the file under the name and in the location you want. Make sure you use the .cfg extension for the filename. Loading modem settings You can load settings you’ve previously saved in a configuration file and then use the settings to configure the modem. To load modem settings: 1. Click the Tools button on the Netopia ISDN Modem window.
Configuration using a PC 4-23 Configuration using DOS This section describes how to configure the Netopia ISDN Modem using DOS. Steps 1 to 3: Installing the software 1. Create a directory on the hard drive. For example, to create a directory named netopia on your C drive, at the C:\ prompt type: md c:\netopia 2.
4-24 Netopia ISDN Modem User’s Guide 5. Press F10 to connect to the Netopia ISDN Modem via the chosen COM port. The configuration screen appears. Step 6: Selecting the switch type 6. Move the cursor to the ISDN switch type used by your telephone company and press the space bar to select it. You should have received the ISDN switch type from your telephone company. Steps 7 to 9: Configuring Phone #1 7.
Configuration using a PC 9. Steps 10 to 12: Configuring Phone #2 4-25 Move the cursor to the port you want to select (Phone Port 1 or Phone Port 2, next to the Phone #1 field) and press the space bar to toggle the check mark on and off. If a check mark appears next to a phone port, calls on telephone number 1 will be routed to that port. For more information about call routing, see the “Call routing to the analog device ports” section on page 6-13. 10.
4-26 Netopia ISDN Modem User’s Guide Placing calls with DOS If the D channel LED indicates a proper connection to the ISDN switch, you can place your first call. You can use any standard communications application that recognizes AT commands. Note: Most areas require you to dial ISDN calls with 11 digits (for example, 1-800-555-1212), even for local calls. Note that you must use Multilink PPP to make calls using two ISDN B channels. For information, see the “Using Multilink PPP” section on page 6-4.
5-1 Chapter 5 Configuration using a Macintosh computer This chapter explains how to configure your Netopia ISDN Modem to work with Macintosh computers.
5-2 Netopia ISDN Modem User’s Guide Configuration using a Macintosh computer To configure the Netopia ISDN Modem for a Macintosh computer: Steps 1 to 2: Installing the software Steps 3 to 6: Selecting the serial port options 1. Create a folder on your hard disk for the Netopia files and assign a name to the folder (for example, “Netopia ISDN Modem”). 2.
Configuration using a Macintosh computer Steps 7 to 9: Running ISDN Assistant 5-3 5. Click the button beside the baud option you want. Select Autobaud 1200 to 115K Baud to allow the software to automatically determine the maximum communication speed your computer supports; select Lock Modem onto 230K Baud to communicate at 230K.
5-4 Netopia ISDN Modem User’s Guide After the switch type is configured, the dialog box for the first telephone number appears. 8. Enter the first telephone number for your ISDN line. Click OK. After the SPID for the first telephone number is configured, the dialog box for the second telephone number appears. 9. If you have a second telephone number for your ISDN line, enter it, and then click Next.
Configuration using a Macintosh computer 5-5 The ISDN Setup application The ISDN Setup application has four configuration windows: Easy Setup, Advanced, Utilities, and Modem View. Each window has its own labeled tab. To access a configuration window, click on its tab. The Easy Setup window is always on top when you first open the ISDN Setup application. In most cases, you’ll only need to use the Easy Setup window to configure your Netopia ISDN Modem.
5-6 Netopia ISDN Modem User’s Guide The Easy Setup window The Easy Setup window appears when you first open the ISDN Setup application. Use this window to define your: ■ Telephone company’s ISDN switch type ■ B channel Service Profile Identifiers (SPIDs) ■ B channel Directory Numbers (DNs) ■ Call routing preferences The telephone company installer provides these parameters to you when your ISDN line is installed. You also use this window to enable and disable the auto answer feature.
Configuration using a Macintosh computer 5-7 Note: You can use the ISDN Setup utility for both the Netopia ISDN Modem Model 411 and 412. The two models support slightly different features. The software automatically detects which model you are using and only displays features that apply to that model. The sections below note the features that are available to only one of the two models. If you filled out the ISDN parameters worksheet in Chapter 2, refer to it now.
5-8 Netopia ISDN Modem User’s Guide Note: If you want to change the settings displayed in the window to the settings currently defined in the Netopia ISDN modem, click the Revert button. This button is useful if you make a mistake entering new settings in the window and want to revert to the old settings. 8. Check the Enable Auto Answer box to turn on the auto answer feature. When Enable Auto Answer is active, the ISDN modem automatically answers incoming data calls.
Configuration using a Macintosh computer 5-9 The Advanced window The Advanced window contains three main areas: ■ B Channels ■ Enable Multilink PPP ■ Serial Port In most cases, you’ll probably only need to modify the Data Rate setting, which appears in the B Channels area. Note: The changes you make in the Advanced window are not sent to the ISDN modem until you click the Set Modem button.
5-10 Netopia ISDN Modem User’s Guide B Channels The B Channels area lets you select options for your two ISDN B channels. Data Rate. Choose the B-channel data rate you want from the Data Rate pop-up menu. The data rate options are 56 Kbps and 64 Kbps (the two data rates ISDN supports). Not all telephone services support the 64 Kbps data rate. Select the data rate used by your telephone company. Protocol. The Protocol pop-up menu lets you choose the transport protocol you want.
Configuration using a Macintosh computer 5-11 V.120 Frame Type. The V.120 Frame Type pop-up menu lets you choose either I or UI as the V.120 frame type. Leave this set at I unless your system administrator or ISP instructs you to specify UI. Enable Multilink PPP The Enable Multilink PPP area lets you enable and disable the modem’s Multilink PPP and dynamic bandwidth allocation features and define certain parameters for Multilink PPP. For more information, see the “Using Multilink PPP” section on page 6-4.
5-12 Netopia ISDN Modem User’s Guide EndPt ID Class. The Endpt (Endpoint) ID Class pop-up menu lets you choose the method by which an Endpoint ID is assigned. An Endpoint ID is a number that some hosts use to keep track of a particular connection. The available Endpoint ID Classes are None, Locally Assigned, Internet Protocol, IEEE 802.1 MAC, PPP Magic Number, and Public Switched Net Directory.
Configuration using a Macintosh computer 5-13 CD Control. Use the CD (Carrier Detect) Control pop-up menu to control how the modem handles the carrier signal. The available options are Always On, On After Connect, and Temp Off At Disconnect. Always On. Carrier detect remains on at all times. On After Connect. Carrier detect follows the state of the carrier from the remote system. Carrier detect turns on when a connection is established and turns off when the connection is terminated.
5-14 Netopia ISDN Modem User’s Guide The Utilities window You can use the Utilities window to do the following: ■ Test the ISDN switching connection to the telephone company ■ Restore the modem’s original factory settings ■ Update the modem with new firmware Testing the ISDN switching connection You can use the diagnostic mode to test your ISDN switching connection to the telephone company. Typically, you will only need to do this to troubleshoot communications problems.
Configuration using a Macintosh computer 5-15 Note: When you enter diagnostic mode, you cannot perform other tasks, such as quitting the program or activating other windows, until you exit from diagnostic mode. To use the diagnostic mode: 1. Check the Set Diagnostic Mode box in the Utilities window. 2. Type a phone number in the Dial No. field. (Make sure you type the number associated with an ISDN line.) 3. Click the Dial button.
5-16 Netopia ISDN Modem User’s Guide The Modem View window The Modem View window displays detailed information about the ISDN modem’s current configuration. You can also use this window to display the S registers associated with each setting. For information about S registers, see Appendix A, “Modem Operation.” The information in this window is updated each time you click the Modem View tab.
Configuration using a Macintosh computer 5-17 The default view of the Modem View window displays the following information: ■ Firmware version number ■ Switch type ■ B-channel directory numbers and SPIDs ■ Call routing and auto answer settings ■ B-channels setup ■ Multilink PPP settings ■ Serial port control settings ■ Miscellaneous connection options ■ Read-only registers’ contents ■ Product identification information Displaying Modem Register information Check the Show Modem Register
5-18 Netopia ISDN Modem User’s Guide Saving and loading modem settings You can save the current modem settings to a configuration file. This allows you to save different configurations and then quickly load the settings from the configuration file and configure the modem in a particular way. The configuration file contains the information that appears in the Modem View window, including the modem register information. Saving modem settings To save a configuration file: 1.
Configuration using a Macintosh computer 5-19 Note: You can read a saved configuration file using a text editor such as SimpleText or Notepad. However, if you make any changes to the file using a text editor, the ISDN Setup application will not be able to open the modified file. Loading modem settings You can load settings you’ve saved in a configuration file and then use the settings to configure the modem.
5-20 Netopia ISDN Modem User’s Guide Quitting the ISDN Setup application After you’ve configured your ISDN modem: 1. Choose Quit from the File menu. If you’ve changed the configuration settings without updating the ISDN modem and/or saving the settings to a modem settings document, an alert dialog box appears. Depending on whether or not you’ve updated the ISDN modem or saved the settings, the dialog box will give you one or more of the following options: 2.
6-1 Chapter 6 Advanced Features This chapter illustrates how to use the advanced features available in your Netopia ISDN Modem. This chapter covers the following topics: ■ Placing calls using AT commands ■ Using Multilink PPP ■ Using PPP authentication protocols ■ Using the analog device ports ■ Receiving data calls ■ Receiving analog calls The Netopia ISDN Modem uses AT commands and S registers for call management.
6-2 Netopia ISDN Modem User’s Guide Placing calls using AT commands Your communications software can communicate with the Netopia ISDN Modem using standard AT commands. To configure your software, select a Hayes-compatible modem configuration, such as “generic modem,” if no special setting is available for the Netopia ISDN Modem. Refer to your communications software documentation for more details.
Advanced Features 6-3 Using data compression Compression is a method of reducing the size of data without losing any of the information. Models 412 and 612 of the Netopia ISDN Modem automatically use Stac data compression to compress data to improve data transfer times. The following check modes are negotiable: None, One Byte Sequence Number, and Extended. The mode is automatically negotiated when a PPP call is placed to another device that supports the compression control protocol.
6-4 Netopia ISDN Modem User’s Guide Using Multilink PPP The Netopia ISDN Modem supports Multilink PPP, which can link the two ISDN B channels and allow a maximum digital connection of 128 Kbps. Multilink PPP is enabled by default. If want to use Multilink PPP, make sure: ■ Multilink PPP is turned on in the Netopia ISDN Modem. ■ The serial port of your PC or Macintosh computer supports a data transmission rate of at least 115.
Advanced Features 6-5 By default, the ISDN modem makes calls using the 2 B channels. Note that there may be cost implications to the use of two B channels. Check your usage rates with your service providers, such as the telephone company, Internet Service Provider, or online service provider. Storing Multilink Endpoint Identifiers in S registers Some Multilink PPP implementations require the use of a Multilink PPP option called the Multilink Endpoint Identifier.
6-6 Netopia ISDN Modem User’s Guide ■ S register 82 stores the Multilink Endpoint Identifier Class value. Valid class values are listed in Appendix A, “Modem Operation.” ■ S register 83 stores the actual Multilink Endpoint Identifier. Note: This option is not required in most cases, so these registers typically do not have to be changed. Your system administrator or Internet Service Provider will provide you with a Multilink Endpoint Identifier if it is required.
Advanced Features 6-7 Note: You cannot use CHAP when you make Multilink PPP calls. CHAP is disabled by default, so this should not be a problem. However, if CHAP is enabled, before you make a Multilink PPP call, you must disable CHAP by sending the command, ATS84=1, to the ISDN modem using your communications application. If you are using a Macintosh computer, use the ISDN Setup application to turn off CHAP. For information, see the “CHAP Blocking” section on page 5-12.
6-8 Netopia ISDN Modem User’s Guide Placing a Toll Saver call The Toll Saver feature allows you to place a data call using a voice channel, thereby saving the extra cost often associated with placing a data call. By combining the Toll Saver feature with the Netopia ISDN Modem’s built-in data compression, you can transfer up to 128 Kbps of data for the cost of a single voice call. Note: To place a Toll Saver call, the device you are dialing into must be capable of generating the 3.
Advanced Features 6-9 Optimizing serial port performance The serial port speed of most PC and Macintosh computers limits the computer’s maximum data transmission rate. Typically, PCs and Macintosh computers are limited to a maximum transmission speed of 115.2 Kbps. However, advanced serial cards and drivers are available to boost the serial port speed up to 230.4 Kbps. PC serial ports For sustained performance at data rates higher than 57.
6-10 Netopia ISDN Modem User’s Guide About autobaud Autobaud automatically detects your computer’s serial port current data rate, up to 115.2 Kbps (autobaud does not support 230.4 Kbps transmissions). To set the baud rate to the maximum speed of 230.4 Kbps, first make sure your computer’s serial port and your communications software support 230.4 Kbps transmission speed. Then send the following command to the Netopia ISDN Modem: AT $B 230400. Change the setting of your application program to 230400 bps.
Advanced Features 6-11 Using the analog device ports If you have analog touch-tone telephones, answering machines, fax machines, external analog modems, or other analog telephone devices, you can connect them to the two RJ-11 modular jacks on the Netopia ISDN Modem. The two ports are located above the telephone icon on the back panel of the ISDN modem. The Netopia ISDN Modem does not support pulse-dialing (rotary) telephones.
6-12 Netopia ISDN Modem User’s Guide Receiving analog calls The Netopia ISDN Modem can receive incoming analog calls, such as calls from an ordinary fax machine or pay phone. The ISDN modem will direct the call to devices connected to the two analog ports. You can receive an analog call under the following scenarios: ■ If you are using one B channel for a digital data call (such as a connection to your Internet Service Provider), you can receive an analog telephone call on the other B channel.
Advanced Features 6-13 Call routing to the analog device ports Because ISDN supports two independent B channels, you can use each channel separately. You can use the Netopia configuration software to route calls on telephone numbers 1 and 2 to specific analog device ports. By default, incoming calls to ISDN telephone numbers 1 and 2 ring both analog device ports simultaneously.
6-14 Netopia ISDN Modem User’s Guide If both ports are selected for a telephone number, incoming calls ring devices attached to both ports simultaneously. If you have only one phone number for your ISDN line and two analog devices connected to the analog device ports, check the Phone Port 1 and Phone Port 2 boxes in the Number 1 area. Calls to telephone number 1 will ring both devices, allowing you to answer the call on either device.
Advanced Features Phone Number and Port Selections Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2 Port 1 Port 1 Phone #1 Phone #2
6-16 Netopia ISDN Modem User’s Guide Receiving data calls The Netopia ISDN Modem can receive incoming circuit-switched data calls from other Netopia ISDN Modems or from ISDN devices and Switched 56 equipment. ■ If you are using one B channel, and you receive a data call on the number associated with the other B channel, the incoming data call will ring through.
7-1 Chapter 7 Troubleshooting This chapter explains how to isolate and solve problems encountered with the Netopia ISDN Modem. Problems may stem from incorrect option settings or improper installation. Topics covered in this chapter include: ■ Information about the Netopia ISDN Modem LEDs ■ Tips on troubleshooting problems ■ Instructions on how to download new firmware to your Netopia ISDN Modem Note: There are no user-serviceable parts inside your Netopia ISDN Modem.
7-2 Netopia ISDN Modem User’s Guide Netopia ISDN Modem LEDs The Netopia ISDN Modem’s five LEDs are described in the table below. LED Color Power Green Description Power Indicator. Lit when power is on and remains lit as long as power is available from the AC wall transformer plugged into the electrical outlet. Self-Test/Status. Flashes when the ISDN modem is executing its power-up self-test or a user-initiated reset.
Troubleshooting LED Color 7-3 Description B-2 Channel Indicator. The activity state of the B-2 channel. Green indicates a data call. Yellow indicates an analog (voice) call. B2 Yellow or green ■ If a call is in a dialing state, the LED flashes. ■ When a call is active, the LED stays lit. (The color of the LED (green or yellow) indicates if the call is a data call or an analog call.) ■ When the call is disconnected, the LED goes off. Send Green Send Data.
7-4 Netopia ISDN Modem User’s Guide Troubleshooting tips Before you call Farallon’s technical support for assistance, check the following: 1. The power supply is connected and the Power LED is on. 2. Press the Reset button on the Netopia ISDN Modem and observe the Test LED. During the power-up self-test, the Test LED flashes. 3. ■ If the Test LED goes off after the test has been completed, the test has been successful.
Troubleshooting 7-5 When the D channel LED goes out, it indicates that a valid communication channel has been established and you can make calls. ■ If the D channel LED remains lit for more than a few minutes, it is likely that there is a poor physical connection to the local telephone company.
7-6 Netopia ISDN Modem User’s Guide ■ If the D channel LED goes out, the ISDN modem is ready to place and receive calls. If you have a standard analog telephone attached to one of the ISDN modem’s analog device ports, you can place a voice call in the normal fashion. You should have the ability to obtain a dial tone, enter digits, and connect to your destination. While the voice call is being placed, either the B-1 or B-2 LED flashes yellow.
Troubleshooting 7-7 Depending upon the location of the destination you are dialing, there may be an incompatible local or toll telephone company. Though this is uncommon, if you suspect a telephone company problem when dialing local or toll data connections, contact your local telephone company and have it verify that you can dial a data call to the destination telephone number. 7. 8.
7-8 Netopia ISDN Modem User’s Guide If you have gone through the troubleshooting tips and still are unable to resolve the problem, contact Farallon technical support. (See the “Farallon Technical Support” chapter for information on contacting Farallon.) Make sure you have your Netopia access card when you call. Downloading firmware to your ISDN modem Your ISDN modem is user-upgradeable. As recommended by Farallon technical support, you may need to download the latest firmware to your ISDN modem.
Troubleshooting Caution! 7-9 If the firmware download is interrupted or does not seem to complete properly, do not reset or disconnect the ISDN modem, as this may damage the memory chip inside the ISDN modem. If the serial cable is disconnected or your computer crashes, reconnect the cable or restart the computer and try to download the firmware again. Using DOS When you download the firmware from DOS, make sure you perform the download directly from DOS, not from a DOS shell prompt inside Windows. 3.
7-10 Netopia ISDN Modem User’s Guide Caution! If the firmware download is interrupted or does not seem to complete properly, do not reset or disconnect the ISDN modem, as this may damage the memory chip inside the ISDN modem. If the serial cable is disconnected or your computer crashes, reconnect the cable or restart the computer and try to download the firmware again. From a Macintosh computer To download firmware from your Macintosh computer to your ISDN modem: Caution! 1.
A-1 Appendix A Modem Operation Your communications software will handle most, if not all, of the Netopia ISDN Modem operations; however, there may be circumstances where you will want to access the ISDN modem directly. This appendix covers modem basics and operating the Netopia ISDN modem manually from the keyboard. At the end of this chapter is a summary of AT commands, S registers, and result codes.
A-2 Netopia ISDN Modem User’s Guide Modem basics A modem provides computer-to-computer communications over telephone lines. It acts like a telephone by dialing and answering calls. Your Netopia ISDN Modem uses digital technology to connect to the public telephone network. Yet, like analog modems, you use standard AT commands to communicate with the ISDN modem. Operating modes Command mode allows the Netopia ISDN Modem to accept operating commands and configuration settings from the keyboard.
Modem Operation A-3 The AT command set All instructions to a modem are sent using AT commands— commands that begin with the letters AT. The AT tells the modem, “Attention! A command is coming.” In the AT command set, the AT is followed by one or more commands and ends when you press the Return key. Pressing the Return key tells the modem that the command string is complete and should be executed.
A-4 Netopia ISDN Modem User’s Guide on the screen after command execution. You may select the form of result codes sent by the ISDN modem (ATV0 or ATV1), or you may issue the ATQ1 command and disable the result codes. If the ISDN modem’s result code settings are turned off, you will not see the result codes on your computer screen. Command parameters Many of the AT commands require you to specify a value along with the AT command in order to clarify the command function.
Modem Operation A-5 Using the modem To ensure that your ISDN modem is operating correctly, run your communications software and make sure the ISDN modem is in command mode. The modem does not need to be connected to a phone line for these tests. ■ Type AT and press the Return key. If you get the OK response, you are in command mode and talking to your modem. ■ Type AT\S and press the Return key. This command shows the modem's active profile of command settings.
A-6 Netopia ISDN Modem User’s Guide Here's a dial string example: AT V1 D 14085551212 AT Attention V1 Turn on long form reporting so the result codes will show words instead of numbers D Dial an ISDN digital connection to the telephone number that follows 14085551212 Telephone number Pressing the Enter or Return key sends the command to the Netopia ISDN Modem Answering a call Your ISDN modem can answer a call automatically, or you can manually instruct the modem to answer the line when it
Modem Operation A-7 Hanging up To disconnect the modem from the phone line, type +++ to enter command mode, then type ATH and press the Return key. Clearing the command buffer The command buffer acts as memory, storing up to 40 command characters in a single command line. If you get an ERROR response, try typing AT to clear the buffer. The ISDN modem should return the OK response indicating that it is ready for new commands.
A-8 Netopia ISDN Modem User’s Guide Modem command summaries This section contains lists of the AT modem commands, S registers, and result codes for the Netopia ISDN modem. Many of the AT commands require you to specify a value along with the AT command in order to clarify the command function. When issuing a command with a parameter, type the value after the AT command. For example, ATV is the command for selecting the result code format.
Modem Operation Command A-9 Description %C Compression. When enabled, compresses data to improve data transfer times using the Stac compression method. The following check modes are available–None, One Byte Sequence Number, Extended. Extended is the preferred method. %C0 disables compression. %C2 enables compression. &C Serial port CD control &C0 forces CD to remain on at all times. &C1 forces CD to follow the state of carrier from the remote system.
A-10 Netopia ISDN Modem User’s Guide Command Description &F Restores all factory default settings. H Hangs up the current connection. I Identification I0 displays the product and options ID. I1 displays the flash memory checksum. I3 displays the modem model, interface type, firmware revision number, firmware release date, and boot version number. O Enter connect state. Causes the ISDN modem to go out of command mode into online mode.
Modem Operation Command A-11 Description \T Link inactivity timer \T0 disables inactivity timer (default). \Tn link inactivity timer in minutes. The ISDN modem automatically disconnects the call if no activity is sensed within n (n = 1–255) minutes. V Result code format V0 enables short form result codes. V1 enables long form result codes (default). &W Stores the configuration of all S registers that are not part of the ISDN modem’s initial configuration set. Z Reset.
A-12 Netopia ISDN Modem User’s Guide For example, to enable Auto Answer, enter the following using your communications application: ATS0=1.
Modem Operation Register A-13 Description 57 Terminal Initialization State for SPID 1 Indicates the status of the first TEI using SPID 1. This field is read-only. 0 — Netopia ISDN Modem has not attempted initialization 1 — Netopia ISDN Modem has initialized successfully using SPID 1 2 — Netopia ISDN Modem has failed initialization using SPID 1 58 Terminal Initialization State for SPID 2 Indicates the status of the second TEI using SPID 2.
A-14 Netopia ISDN Modem User’s Guide Register 63* Description Incoming Voice Call Routing Default: 15 Bit 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Phone #1 Calls blocked Calls routed to Phone Port 1 only Calls routed to Phone Port 2 only Calls routed to Phone Port 1 or 2 Calls blocked Calls routed to Phone Port 1 only Calls routed to Phone Port 2 only Calls routed to Phone Port 1 or 2 Calls blocked Calls routed to Phone Port 1 only Calls routed to Phone Port 2 only Calls routed to Phone Port 1 or 2 Calls b
Modem Operation Register A-15 Description 65 ISDN Caller ID for Voice Calls on Phone Port 1 Displays the phone number of an incoming voice call on Phone Port 1. This field is read-only. 66 ISDN Caller ID for Voice Calls on Phone Port 2 Displays the phone number of an incoming voice call on Phone Port 2. This field is read-only. 67 ISDN Caller ID for Data Calls Displays the phone number of an incoming data call. This field is read-only.
A-16 Netopia ISDN Modem User’s Guide Register Description 82* Multilink PPP Endpoint Identifier Class If required, this information is provided by your Internet Service Provider. 1 — Locally Assigned Address 2 — Internet Protocol (IP) Address 3 — IEEE 802.1 Globally Assigned MAC Address 4 — PPP Magic-Number Block 5 — Public Switched Network Directory Number (default; uses number entered in S51) 83* Multilink PPP Endpoint Identifier (up to 20 characters).
Modem Operation A-17 ISDN modem result codes The following table lists the Netopia ISDN Modem result codes. # Verbose 0 OK 2 RING 3 Meaning The most recent command or action was successfully completed. An incoming call is present and no AT Answer command is outstanding. NO CARRIER The most recent call attempts did not establish a call or the physical ISDN interface is not operational. 4 ERROR The most recent command or action was not successfully completed.
A-18 Netopia ISDN Modem User’s Guide # Verbose Meaning 14 CONNECT 12000 The serial port connection is 12000 bps. 15 CONNECT 14400 The serial port connection is 14400 bps. 16 CONNECT 19200 The serial port connection is 19200 bps. 17 CONNECT 38400 The serial port connection is 38400 bps. 18 CONNECT 57600 The serial port connection is 57600 bps. 19 CONNECT 115200 The serial port connection is 115200 bps. 20 CONNECT 230400 The serial port connection is 230400 bps.
B-1 Appendix B ISDN Events This is a complete list of the ISDN events that can appear when you run the Netopia configuration software in diagnostic mode. The text that actually appears on screen is shown in bold, followed by a brief explanation and the parameters associated with the event. Clear Confirmation Received: Received clear confirmation from the switch. Associated parameter: called directory number. Clear Indication Received: Received clear indication from the switch.
B-2 Netopia ISDN Modem User’s Guide Clear Request Issued: Clear request was sent to the switch. Associated parameter: called directory number. Disconnect Requested: Disconnect request was sent to the switch. Associated parameter: called directory number. Secondary associated parameter: cause code. ISDN event cause codes These codes appear as associated (secondary) parameters in some of the ISDN events. Cause No. 1: unallocated (unassigned number).
ISDN Events B-3 Under normal situations, the source of this cause is not the network. Cause No. 17: user busy. The called user has indicated the inability to accept another call. It is noted that the user equipment is compatible with call. Cause No. 18: no user responding. The user does not respond to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated (defined in Recommendation Q.931 by the expiration of either timer T303 or T310).
B-4 Netopia ISDN Modem User’s Guide Cause No. 29: facility rejected. A facility requested by the user can not be provided by the network. Cause No. 30: response to STATUS INQUIRY. This cause is included in the STATUS message when the reason for generating the STATUS message was the prior receipt of a STATUS INQUIRY message. Cause No. 31: normal, unspecified. This cause is used to report a normal event only when no other cause in the normal class applies. Cause No. 34: no circuit/channel available.
ISDN Events B-5 provided, for example, throughput or transit delay cannot be supported. Cause No. 50: requested facility not subscribed. The requested supplementary service could not be provided by the network because the user has not completed the necessary administrative arrangements with the user’s supporting networks. Cause No 57: bearer capability not authorized.
B-6 Netopia ISDN Modem User’s Guide Cause No. 81: invalid call reference value. The equipment sending this cause has received a message with a call reference which is not currently in use on the user-network interface. Cause No. 82: identified channel does not exist. The equipment sending this cause has received a request to use a channel not activated on the interface for a call.
ISDN Events B-7 Cause No. 96: mandatory information element is missing. The equipment sending this cause has received a message which is missing an information element which must be present in the message before that message can be processed. Cause No. 98: message not compatible with call state or message type non-existent or not implemented.
C-1 Appendix C Technical Specifications Physical dimensions Dimensions: 8.66" (w) x 5.44" (d) x 1.56" (h) (22cm x 13.
C-2 Netopia ISDN Modem User’s Guide Agency approvals UL listed FCC Part 15, Class B Bellcore NI-1 CSA approved ISDN support ISDN protocol support: Multilink PPP (Point-to-Point Protocol), Async PPP to Sync PPP conversion, ANSI V.
Technical Specifications C-3 RS-232-D pin assignments The asynchronous RS-232-D port on the ISDN modem, labeled RS232, is a standard DB-25 female connector. The ISDN modem asynchronous port pin assignments, shown in the following table, conform to standard definitions for data communications equipment (DCE).
C-4 Netopia ISDN Modem User’s Guide PC serial cable pin assignments The DB-25 male to DB-9 female pin assignments for the PC serial cable are given below.
Technical Specifications C-5 Macintosh DIN-8 pin assignments The DB-25 male to 8-pin DIN male pin assignments for the Macintosh serial cable are given below.
C-6 Netopia ISDN Modem User’s Guide Regulatory notices FCC Class B certification statement Farallon Communications, Inc. FCC ID: DF63C882 Ringer Equivalent Number (REN) 3 per analog port up to 200 feet on AWG 26 or heavier wiring Made in U.S.A. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2.
Technical Specifications C-7 The user may find the following booklet prepared by the Federal Communications Commission helpful: The Interference Handbook This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Stock No. 004-000-00345-4. Note: In order to maintain compliance with the limits of a Class B digital device, Farallon requires that you use quality interface cables when connecting to this device.
C-8 Netopia ISDN Modem User’s Guide Caution! Users should not attempt to make electrical ground connections by themselves, but should contact the appropriate inspection authority or an electrician, as appropriate.
D-1 Appendix D About the COM Port Accelerator *The Microkey Switchboard7 Comm Port Accelerator, when installed on a PC with a 16550 UART-based serial port, will provide a reliable and consistent throughput of 115 Kbps to your Netopia ISDN Modem. For Windows 3.1 and 3.11 users wishing to achieve even higher serial port speeds, Switchboard7 will reliably provide 230 Kbps throughput when a 16650 UART-based serial COM port is present. Microkey Communications Systems, Inc.
D-2 Netopia ISDN Modem User’s Guide Installation The Microkey Switchboard7 installation process is initiated by the Netopia ISDN Modem installation process. Switchboard7 determines the operating system running on your computer. If it determines that you are running Windows 3.1 or Windows 3.11, the Switchboard7 installation process continues and the installation program displays the appropriate dialog box.
About the COM Port Accelerator Error Code Problem D-3 Corrective Action 1001 Cannot find or copy “s7comm.drv” Check the Netopia directory to make sure the files listed in the error message are present and rerun the installation program. 1002 Cannot find or copy “s7vcd.drv” 1003 Cannot find or copy “s7combuf.drv” 1004 Cannot create backup “SYSTEM.INI” Rerun the installation program. 1005 Cannot remove *vcd from SYSTEM.INI An unknown third-party device driver may exist on your system.
D-4 Netopia ISDN Modem User’s Guide Error Code Problem 1021 Cannot remove TURBOVCD.386 from SYSTEM.INI 1022 Cannot remove TURBOBUF from SYSTEM.INI Corrective Action Remove the referenced file manually and/or call Farallon technical support.
TS-1 Farallon Technical Support Farallon Communications is committed to providing its customers with reliable products and documentation, backed by excellent technical support. Before calling Farallon Look in this user’s guide for a solution to your problem. You may find a solution in Chapter 7, “Troubleshooting,” or in other sections. If you cannot find a solution, complete the Environment Profile below before calling Farallon.
TS-2 Netopia ISDN Modem User’s Guide Environment profile ■ Locate the ISDN modem’s model number, product serial number, and firmware version. The serial number and the model number are on the back of the Netopia ISDN Modem. (The model number is also printed on the title page of this user’s guide.) The firmware version appears on the configuration software’s main screen.
Farallon Technical Support TS-3 Farallon BBS Farallon Bulletin Board Service: (510) 865-1321 You can also contact the Farallon Bulletin Board Service over your ISDN line. This allows you to test your ISDN connection and also download information from the BBS. Farallon BBS ISDN line: (510) 864-5562 or (510) 864-5563 FAX-Back This service provides technical notes which answer the most commonly asked questions, and offers solutions for many common problems encountered with Farallon products.
GL-1 Glossary 5ESS: This is a digital switch used by many telephone companies and designed by AT&T. This switch provides both voice, data, and ISDN services and is capable of running either Custom or National ISDN (NI-1) software. 56 Kbps: The speed of an ISDN call when going between LATA boundaries without the use of out-of-band signaling. See also SS7. 64 Kbps: The speed of an ISDN call when going between LATA boundaries with the use of out-of-band signaling. See also SS7.
GL-2 Netopia ISDN Modem User’s Guide CPE: Customer Premise Equipment. This is the ISDN equipment provided by the customer to connect to an ISDN line. The Netopia ISDN Modem is considered Customer Premise Equipment. D channel: Delta channel. A 16 Kbps or 64 Kbps ISDN interface which carries signaling messages to control the B channels. It can also carry data in the form of X.25. DEMARC: Demarcation Point.
Glossary GL-3 LATA: Local Access Transport Area. A LATA defines the historical boundary within which most Local Exchange Carriers (see also LEC) can provide end-to-end multi-switch service. If the called party is inside a different LATA than the call originator, the affected LECs may need to pass off the call to a long distance carrier (like AT&T, MCI, or Sprint). There are currently 198 LATAs in the United States, Puerto Rico, Guam, and the Virgin Islands. LEC: Local Exchange Carrier.
GL-4 Netopia ISDN Modem User’s Guide SPID: Service Profile ID. This is an alphanumeric string provided by your telephone company that uniquely identifies the services required by the Netopia ISDN Modem. Depending on the type of switch you are connecting to, you may have one, two, or no SPIDs. SS7: Signaling System 7. An out-of-band signaling network required for 64 Kbps end-to-end connectivity between Local Access Transport Area (LATA) boundaries. Without SS7, an ISDN call would be limited to 56 Kbps.
IN-1 Index Numerics 56K permissive dialing see Toll Saver A Advanced window 5-9 to 5-12 agency approvals C-2 analog calls 6-12 connecting equipment 3-6 device ports 3-6, 6-11, C-1 Async-Sync PPP conversion see B channel Protocol, Protocol menu AT commands 6-2, A-1 to A-11 authentication 6-6 see also PAP, CHAP auto answer 5-8, A-12 autobaud 6-10 B B channels 2-5, 5-10, 6-16, GL-1 Data Rate 4-7, A-13 Protocol A-15 Basic Rate Interface (BRI) 2-5 baud-rate detection see autobaud C cabling requirements 1-5 cal
IN-2 Netopia ISDN Modem User’s Guide E Easy Setup window 5-6 to 5-8 Enable Auto Answer 5-8 Endpoint ID 5-12 Endpoint ID Class 5-12 events B-1 to B-2 exit see quit the ISDN Setup application F factory settings 5-15 firmware downloading 7-8 to 7-10 updating 7-8 to 7-10 Flow Control 5-12 I indicators see LEDs installation connecting to a Macintosh computer 3-4 to 3-5 connecting to a PC 3-2 to 3-3 using Windows NT 4-16 to 4-18 Windows 95 driver 4-10 ISDN about ISDN 2-2 cause codes B-2 to B-7 circuit ID 2-13 c
Index N Netopia ISDN Modem features 1-2 installing 3-1 to 3-6 package contents 1-3 specifications C-1 P package contents 1-3 PAP 6-6, GL-3 PC configuration 4-1 to 4-26 system requirements 1-4 physical dimensions C-1 pin assignments DB-9 C-4 DIN-8 C-5 RS-233-D C-3 placing calls 4-13, 5-20, 6-2 power requirements C-1 PPP 6-4, 6-6 authentication 6-6 client software 5-20 Magic Number 5-12, A-16 Multilink 4-8, 6-4 see also Protocol menu Protocol menu 5-10 protocol support C-2 Q QuickSelect 5-10, 6-8, A-15 quit
IN-4 Netopia ISDN Modem User’s Guide switch defined 2-5 type of configuration 2-13 Switched 56 see Toll Saver calls system requirements Macintosh 1-4 PC 1-4 T Terminal Endpoint Identifiers (TEIs) A-12 Terminal ID (TID) 2-5 testing the ISDN connection from a Macintosh computer 5-14 from a PC 4-19 to 4-20 Toll Saver calls 4-8, 6-8, A-9 troubleshooting solving problems 7-1 to 7-10 testing the ISDN connection 4-19 to 4-20, 5-14 to 5-15 U update the firmware from a Macintosh computer 7-10 using DOS 7-9 using W
Limited Warranty and Limitation of Remedies Farallon warrants to you, the end user, that the Netopia™ ISDN Modem (the “Product”) will be free from defects in materials and workmanship under normal use for a period of one (1) year from date of purchase. Farallon’s entire liability and your sole remedy under this warranty during the warranty period is that Farallon shall, at its option, either repair the Product or refund the original purchase price of the Product.
REGARDLESS OF WHETHER OR NOT ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE, in no event will Farallon, its licensor(s) and the directors, officers, employees or agents of any of them be liable to you for any consequential, incidental or indirect damages (including damages for loss of business profits, business interruption, loss of business information, and the like) arising out the use or inability to use the product even if Farallon or its licensor(s) have been advised of the possibility of s
