User Manual

Do you have LED Bulbs in your garage door opener?
If yes, remove the LED bulbs in your garage door opener and check whether the Smart Garage Control hub’s connection to
Have you changed your router password?
If yes, choose “Change Wi-Fi Settings” in the myQ app. The app will walk you through updating your Smart Garage Control
setup based on the color of the lights on your hub.
Have you moved your router to a new location?
If yes, we recommend moving the router back to its previous location. Alternatively, you can try moving the Smart Garage
hub” directions above).
Have you recently installed a new router?
If yes, make sure your new router is set to 2.4 GHz. If your network name and/or password changed from your previous router,
How do I reset my password?
the email registered to your myQ account. If you do not have access to that email account, you will need to factory reset your Smart
Garage Control and start over with a new account.
Why did I not receive my password reset email?
may be delaying or even preventing delivery of the reset email. It is possible for reset email delivery to be delayed several hours
with select email providers.
myQ Smart Garage Control Connection Troubleshooting Guide
troubleshoot connection issues with the Smart Garage Control: https://youtu.be/0qo-kwGWSAI
If you have any other questions or need additional support with the Smart Garage Control or myQ app, don’t hesitate to
contact us. Chat, email and phone information can be found at: https://support.chamberlaingroup.com/s/contact-us
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