User Manual

SOUNDPEATS

BLUETOOTH

 How to reset SoundPEATS Truefree+?

1. Clear pairing record between the earbuds and all your devices.

2. Place back the earbuds and make sure the indicators light up.

3. Press and hold both buttons for 10s until white indicators flash 3 times.

4. If the resetting is successful, when you take them out of the charging case,

one earbud flashes red and white lights, and the other earbud has no light.

 Why is the Bluetooth connection unstable sometimes?

1. Though Bluetooth is also a kind of wireless signal transmission, it’s not as

strong as WiFi. It compromises by a lot of interference around, such as the

compatibility between the connected devices, some other wireless signal

around, WiFi frequency, and the barriers between (walls, doors, etc.).

Bluetooth range is normally around 30 feet in open space. The actual

performance replies on the environment.

2. Please charge the earbuds. Low battery may cause the disconnection.

3. Please clear the pairing record and restart your device.

 What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and all of the previous

devices.

2. Try to clear some Bluetooth listings on your device and restart the device.

3. Put the earbuds into the charging case to reset.

4. Take the earbuds out of the charging case and leave some time for them to

pair with each other. Then please open the Bluetooth of your device to

connect.

 What can I do if the left earbud and the right earbud won’t work

together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing

alcohol to clean the charging connectors to ensure the earbuds charge well.

2. Put them into the charging case to reset.

 What can I do if the earbuds connect to my phone, but not my

computer?