User Manual

SOUNDPEATS

- Pair back with original device

3. Try to reset the earbuds.

 Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds.

2. Please do not mute the phone calls.

3. Please clean the Mic holes to avoid dust or secretions blocking.

4. Please kindly adjust the volume through the earbuds and devices.

5. If you are using the earbuds with an Android phone, please check the

settings to see if you have allowed both phone audio and media audio to be

transmitted through the earbuds.

6. Please change to some other devices to see if the condition is the same.

CHARGING

 What should I do if the charging case won’t charge?

Please try to use another known working cable to charge the case for more

than 10 hours via a laptop or computer. Compared to other electronics, the

Bluetooth earbuds are low power products. Hence, for charging safety, please

do not use fast charger.

 What can I do if any earbud stopped charging?

When you put the earbuds into the case and you will see the red light on the

earbuds when charging. If no light comes on, please use a bit of light

sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging

connectors and try to adjust the earbuds to ensure the red light is on.

TOUCH CONTROL

 What can I do if the touch controls do not work always?

Please touch the middle of the control area, and keep your hands dry, the

earbuds may not response on wet fingers.

Please try to skip songs for more times to find your ideal frequency to control